New hub 3 stuck in ‘Update in Progress’
Hi,
I received a new hub replacement a little while ago, and finally got to setting it up today. I followed the steps on the virgin media website to replace the hub and found no issue there.
For some reason, my hub 3 has no internet. Whenever I connect via wifi, it simply says ‘Update in Progress’ and offers no further information.
I left it for 4 hours before turning it off for 20 seconds and then turning it back on. When that didn’t work, I tried a 60 second pinhole reset, which also failed to resolve the problem.
I’ve tried calling virgin media, but the automatic system can’t find any faults so no progress there. I’ve had no internet access all day, and need this remediated soon as I work from home and have some time-sensitive projects currently in progress.
Issue was resolved by virgin media, apparently my new box was unpaired with the network somehow. After the support person re-paired my box and I restarted it, the internet connection was working fine.
If VM staff read through this stuff, Sophie was of great help and very prompt in fixing the issue for me, so thanks for that.