Forum Discussion

Gdarkins's avatar
Gdarkins
Tuning in
4 months ago

Disney Plus stuck in Update Profile

Good Afternoon,

When ever i open Disney Plus from the App screen it loads in update profile and won't allow me to move on. 

Anyone else got this or know of a fix I've already reset the V6 box.

 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    I have moved your post to the V360 forum, As Disney+ is not available on the TiVO platform V6 boxes. If you have migrated a V6 over to V360 you are running on Horizon, not TiVO, & it becomes a V360 box.

  • Hi, I'm having exactly the same issue on my V360 (formerly V6) box. It was working fine this morning.
    I've tried power reset, and trying to amend my profile avatar before clicking continue
    Strangely, I can see my profile change if I login on my PC and I can change my avatar back, the change is then visible on the Virgin box, however the Virgin box however won't proceed

  • Got the exact same issue on the exact same hardware, even to the point of seeing the avatar change when accessing Disney+ on my desktop computer.

    Can't find any way to proceed past the profile setup screen, and can't find anywhere to update the app either.

    Only silver lining is that if we've both got the same issue at the same time, it's more likely to be a software issue than a hardware one - so hopefully they push out a fix soon.

  • Works fine on my phone and tablets just not the TV Box. Need someone from Virgin to read and sort it out. My kids hate watching on their tablets and prefer the TV.

  • Got the same problem with Disney Plus on 360 box, works OK using the built in app on the TV

    • apl's avatar
      apl
      On our wavelength

      Same issue on my TV. Stuck on the profile edit, and pressing the SAVE button doesn’t seem to do anything. 

      Phone, tablet, PC - no problems whatsoever. 

  • Very poor from Virgin not to have seen this or even answered. 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there Gdarkins 

      Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

      I am so sorry that you have faced an issue with your service and thank you again for posting and we are so sorry to see that there are other users here that have been effected by this same issue! 

      As some have mentioned the issue does now appear to have been resolved, can I ask if this is still happening for anyone? 

  • I'm having exactly the same issue. Can get in fine on my tablet though

  • Just logged back into the Disney+ App and it has gone back to the old profile and log in screen and is now working OK.