Forum Discussion
- nodrogdVery Insightful Person
I have moved your post to the V360 forum, As Disney+ is not available on the TiVO platform V6 boxes. If you have migrated a V6 over to V360 you are running on Horizon, not TiVO, & it becomes a V360 box.
- pbuck1401Joining in
Hi, I'm having exactly the same issue on my V360 (formerly V6) box. It was working fine this morning.
I've tried power reset, and trying to amend my profile avatar before clicking continue
Strangely, I can see my profile change if I login on my PC and I can change my avatar back, the change is then visible on the Virgin box, however the Virgin box however won't proceed - TomYounggJust joined
Got the exact same issue on the exact same hardware, even to the point of seeing the avatar change when accessing Disney+ on my desktop computer.
Can't find any way to proceed past the profile setup screen, and can't find anywhere to update the app either.
Only silver lining is that if we've both got the same issue at the same time, it's more likely to be a software issue than a hardware one - so hopefully they push out a fix soon.
- GdarkinsTuning in
Works fine on my phone and tablets just not the TV Box. Need someone from Virgin to read and sort it out. My kids hate watching on their tablets and prefer the TV.
- chgkizTuning in
Got the same problem with Disney Plus on 360 box, works OK using the built in app on the TV
- GdarkinsTuning in
Very poor from Virgin not to have seen this or even answered.
- Ashleigh_CForum Team
Hi there Gdarkins
Thank you so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry that you have faced an issue with your service and thank you again for posting and we are so sorry to see that there are other users here that have been effected by this same issue!
As some have mentioned the issue does now appear to have been resolved, can I ask if this is still happening for anyone?
- GdarkinsTuning in
All good thanks, problem sorted
- aardvark007Joining in
I’m getting the exact same thing
- SAC365Joining in
I'm having exactly the same issue. Can get in fine on my tablet though
- KeithLeonardRising star
Just logged back into the Disney+ App and it has gone back to the old profile and log in screen and is now working OK.
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