Unable to successfully start the hub3
Ever since i moved from my old address into th new house, i haven't been able to get the internet up and running. All the lights on the hub look fine, but i just can't get it to activate through the app.i've sorted it all out my moving contract been reactivated, and all my billing addresses have been updated too.Trouble Ordering Wifi Pods
Hello Is anyone able to help me, like many others I'm having an issue ordering my first Wi-Fi Pod? I've been through the guide on the website using both the VM Connect app and the SamKnows website but going through the process seems to send you into a log-in loop. I'm on a volt package and managed to speak to an agent in the online chat who ordered me one, but it's been well over a month now (nearly two) so I'm pretty sure it's not coming. I explained to them, in two of our bedrooms the Wi-Fi drops out completely. Which is something I've had with every provider, so I've always made sure I'm able to get some sort of extender. It's the only reason I took out the additional o2 contract, to get the Wi-Fi guarantee. Any help would be greatly appreciated. LouisUsing Deco S4 with TP Link Archer AX72
Hi, I've got my Virgin Media Hub 5 in Modem mode and have connected my Archer AX72 router to it. The AX72 router is in my office and hardwired to my PC and console and all other devices are connected via Wi-Fi from the Archer AX72. I want to connect my cable box and TV in my living room via ethernet. Can I buy the S4 an connect it to my AX72? If so shall I have the S4 in Access mode or Router mode? Will the devices around the house still work via Wi-Fi from the Archer or will I need to connect to the Wi-Fi on the Deco S4? Kind of new to these things so any suggestions and help would be appreciated. ThanksPing spikes since switching to VM and can't get through to anyone
Switched to VM in NOV 2024 on 18 month contract (M350) and get short ping spikes, spikes to anywhere between 100ms and 1000ms for like half a second then comes back down, every minute or so. Dealt with it for a few months maybe thinking it was just because I think VM recently became available in my area but now its just getting obnoxious. Past 2 weeks connection has been fully dropping for 5 to 30 minutes at a time at least once a day. Set up a BQM on thinkbroadband.com quite a while ago. Tried to call, can't get through to a human being. Can't chat to anyone online now because all it say is theres an issue and they are dealing with it but when it gets to the resolution date it just changes the date to the next day. Just would like any input on what I can do, don't want to pay cancellation fee but cant get through to anyone and would like to know whats going on in my area as others on VM in other places are fine. BQM Link for todays graph - https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ab13255d0ee07331592fb9735b44fc3dd47ac36External issues timeframe for fix
My WiFi has been down for well over a week now. Firstly it was intermittent could turn the box off then the reboot would make WiFi work again. Now it’s completely down called the engineers to come out last Friday they confirmed it was an issue outside and would escalate to the external team called customer service technical team they confirmed it would be fixed within 2 hours it wasn’t nothing Saturday so went on live chat Sunday morning I told them numerous times that it was an external issue they assured me they would send an engineer Tuesday (today) to check inside and outside they sent the internal engineer again who has escalated it again currently feel like I’m on a roundabout and unsure what to do next after a quick google found myself here any help from anyone regarding this would be hugely appreciatedPod use when moved to differnt home and Hub
I have two accounts with VM and used a Pod at one but decided to use an Access point instead. That property had a Hub 4 and 600 mbps broadband. Now I have the Pod but don't use it. On my other account I have a Hub 5 and 1Gig broadband and use a Pod to extend the WiFi using an ethernet backhaul. Is there any chance of using the Pod from the home with a Hub 4 to my flat that uses a Hub 5?Cancelled engineer visit and lying about the service
So my broadband has been out since yesterday, the Hub3 is showing the WiFi light on green and the status bar flashing green. I arranged an engineer. Got an email just now saying they've cancelled the engineer because it's a fault in the area, then an email to say it should be working now - and it isn't. And now I have to wait longer for an engineer. Thanks for lying to me Virgin.Wifi drops despite 3+ technician visits...
I'm experiencing an intermittent connection error which drops all connections for all computers, even with some computers disconnected it appears to still have the same effect. It's not specific to one NIC erroring. I'm providing all of the troubleshooting information I can in the hopes that anybody is able to help me pinpoint what's causing these issues. This is what my outage chart for a typical day looks like, the unpredictable outages are making WFH next to impossible. And here's the corresponding router logs and upstream/downstream. I've censored MAC addresses for obvious reasons. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 411000000 3.7 40 256 qam 1 2 419000000 4 38 256 qam 2 3 427000000 3.5 38 256 qam 3 4 435000000 3.7 38 256 qam 4 5 443000000 3.9 38 256 qam 5 6 451000000 4.3 38 256 qam 6 7 459000000 3.7 38 256 qam 7 8 467000000 4 40 256 qam 8 9 539000000 5.5 40 256 qam 17 10 547000000 5 40 256 qam 18 11 555000000 5.3 38 256 qam 19 12 563000000 5.4 38 256 qam 20 13 571000000 5.6 40 256 qam 21 14 579000000 5.9 40 256 qam 22 15 587000000 5.6 38 256 qam 23 16 595000000 5.5 40 256 qam 24 17 603000000 5.8 40 256 qam 25 18 611000000 5.3 40 256 qam 26 19 619000000 4.8 40 256 qam 27 20 627000000 4.5 38 256 qam 28 21 635000000 4.5 38 256 qam 29 22 643000000 4.5 38 256 qam 30 23 651000000 4.6 38 256 qam 31 24 659000000 4.8 40 256 qam 32 Downstream bonded channels (Errors) Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.9 1789 48196 2 Locked 38.9 2081 0 3 Locked 38.9 2822 0 4 Locked 38.9 3959 61515 5 Locked 38.9 5022 0 6 Locked 38.9 5364 0 7 Locked 38.6 6189 0 8 Locked 40.3 5919 0 9 Locked 40.3 8065 0 10 Locked 40.3 9107 0 11 Locked 38.9 10969 0 12 Locked 38.9 11129 0 13 Locked 40.3 9693 0 14 Locked 40.3 13570 0 15 Locked 38.9 14993 0 16 Locked 40.3 16597 0 17 Locked 40.3 19217 0 18 Locked 40.3 20616 0 19 Locked 40.9 23114 0 20 Locked 38.9 26679 0 21 Locked 38.9 24552 0 22 Locked 38.9 19794 0 23 Locked 38.9 14352 0 24 Locked 40.3 10428 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49600000 46 5120 64 qam 1 2 36600000 45.5 5120 64 qam 3 3 23600000 44.8 5120 32 qam 5 4 30099965 45.5 5120 64 qam 4 5 43100000 45.3 5120 64 qam 2 Upstream bonded channels (Timeouts) Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 1 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 1 0 Upstream bonded channels (Timeouts) Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 1 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 1 0 Log Data Time Priority Description 05/05/2025 02:31:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/05/2025 02:22:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/05/2025 02:14:3 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 22:38:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 22:27:31 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 21:53:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 21:46:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 18:53:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 18:39:20 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;Hub 5 Ethernet vs WiFi
Unboxed my Hub 5 today and set it all up correctly. Anyone have any ideas why when I plug 2 Ethernet cables into my hub the WiFi drops out every time without fail? I switched from the Hub 3 this morning with the same Ethernet cables and had no issues like this prior so I’m baffled why this is happening now? I either use my Ethernets for computers or WiFi for phones/TV. I can’t seem to run the 2 at the same time and I can’t find an answer as of yet. If anyone’s had a similar issue or a possible fix please help me out lol
