WiFi with Mobile Devices
I’ve noticed a few threads with issues around WiFi connecting to IPhones. I've been experiencing the same issues, however, my wife is on Android and having the same issue. We consistently have drop out on wifi with various apps buffering for ages. However, our Amazon fire stick seems to work okay. I’ve had two engineers out who can’t find any issues and even replaced the hub 5. It appears to work periodically, but will just stop and drop out frequently. I’m at my wits end as can’t find anything to resolve the issue. The last online chat resulted in Virgin sending us a WiFi booster, which I’ll try this weekend. As a last resort does anyone have any suggestions? We’ve had no issues for over a year, but something must have changed in the last 6 months as it’s complete hell now.Intermittent Signal for over 4 months
Hello, keep having intermittent signal and had this issues for over 4 months now, it is really, really annoying. I have had an engineer come and it did nothing. The issue is daily but starting from thursdays and on the weekends it gets a lot worse. I cannot even write a complaint as the site says something went wrong. What can I do?Disney + not working on WiFi
Hi, I've been having an issue with Disney+ not working on the wifi on any devices for over a month now. I've logged it with Disney+ support who have tried all the troubleshooting steps they have available and none of them work. I've restarted my modem hundreds of times, yet to no resolve. Disney+ support have escalated it to their next line of support however I've been waiting a month. Is there any solutions to this?I'm pulling my hair out,
We've had a terrible connection for a while now and had many engineers out, replaced everything and no solution, curious if anyone here has any advice. We have a broadband quality monitor and the results speak for themselves on quality but curious if anyone could give any feedback on potential causes? We are on the 1GB plan, we had some major trouble before I set up the quality monitor that resolve for a while somewhat and keeps coming back worse than ever, Video: https://drive.google.com/file/d/1PZWj1BXLAzTrvYPeH2z6j4htKV9s3CYY/view?usp=sharing Please if anyone can help or needs me to provide anything else that might be useful do let me know, thanks, -LRSNew Hub 3 - can connect to hub, but not to internet
Hello, I have a new Hub 3 set up. I'm able to connect my devices to it but it's not connecting to the internet - on all devices it says connected, no internet access. The light is a solid white (more of a pinkish-white but I don't think it's red) power light at the bottom, no other lights. I've called Virgin Media on every help line and I can't reach a human. The only advice I've received is reset or turn it off and on again, which I've done several times and it's not fixed it. Can I get some actual help, ASAP? Alternatively can someone help me get a technician here to fix this, because the website is not letting me book it (it's not detecting any problems even though there are). Thank you.Internet dropping out for 30 seconds daily
My internet drops out for a couple of seconds every day. I only notice it happen in the evening, when I'm gaming. I have kept track of every time it has disconnected. It will reconnect itself, but the outage last long enough that I am disconnected from any game I am playing. Outages happen at the following times: 19:33 15/03/25 17:08 16/02/25 19:57 16/03/25 20:03 16/03/25 20:57 16/03/25 22:19 16/03/25 20:12 23/03/25 19:06 25/03/25 19:26 25/03/25 22:51 26/03/25 23:54 26/03/25 I have tried turning off intelligent wifi in the router settings, but this has not solved it. Send help.Wifi booster/pod
Hi, I've recently changed from Sky to Virgin Media and have the mega fast 1.1gb internet package. However, my devices upstairs in my house only pick up 70% wifi strength and are running at 150mbs so no where near the max speed. I want to order a booster or pod to increase the wifi strength upstairs but don't seem to be able to do this from any of the virgin apps. Can someone tell me how best to order one please.