Forum Discussion

Forzaferrari90's avatar
Forzaferrari90
Joining in
21 days ago

How to order free WiFi pods

Hi can you help me please order some of the free WiFi pods I’m on the 1gbps package  I’ve done the scan on the connect app but doesn’t give me an option even though speeds are bellow the 30mbps they are 5mbps many thanks

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    The official route is to use the VM Connect App and scan your property.  When completed, the app should allow you to order the first Pod.  If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.

  • We’re really sorry for any issues you’ve had Forzaferrari90. This is definitely something we can assist you with.

    If it’s okay with you, we’ll send you a private message shortly so we can go through the necessary security checks. Once that’s done, we’ll make sure to get this resolved for you and arrange the WiFi pods without any problem.

    Thank you for reaching out – we’ll be in touch very soon👍🏼

    • Forzaferrari90's avatar
      Forzaferrari90
      Joining in

      thank you for the reply If you could message me that would be great thank you 

      • Akua_A's avatar
        Akua_A
        Forum Team (Retired)

        We have sent you a private message Forzaferrari90. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,