Well Done and Thank You
As i'm good at complaining about stuff, i thought i'd come here to say Well done and Thank you. The thunder and lighting storm on Saturday wiped out my broadband and tv, we contacted virgin via the web app and booked an engineer for the first available slot which was 4pm-7pm on Monday. The engineer, i wish i could remember his name, phoned at 3-50 to say he was on his way, he arrived just after 4pm and immediately started to check stuff out. The lightning had wiped out both boxes and the hub, it also took out 2 televisions and the phone. He replaced both boxes and hub and set everything up for me. We were back up and running within an hour, all we lost were the recordings. Thank youHub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.Hub 5 flashing blue
Hello I hope someone can help me here.. just recently got a new hub 5 delivered because my old one broke and now this one is constantly flashing blue for almost 2 days now 😞 I’ve called and emailed but no one is helping me. I’m guessing it’s something to do with the box needing activated or something? really hope someone can help me in this thread thank you so muchWi-Fi hopeless!!
Hi so our household has been with virgin for a long time, we had an older hub which was great. Anyway, my housemate moved out and so I got a new virgin contract, and the speed is excellent wired! However, Wi-Fi is a big disappointment. My friend came around and changed channels and changed some settings but still it's awful! I have Wi-Fi 6 devices here at home, yet virgin have given me a hub 3! I was really expecting something great for Wi-Fi and went with virgin as I heard their new hub does Wi-Fi 6? Is there any way I can simply get a new hub - the Wi-Fi 6 hub? Otherwise, I will really have to buy my own router and go into modem mode, this hub is so slow in the GUI as well it's virtually impossible to change settings! I set a port forward and now it won't delete it!!! Horrible hub the older ones were better than the hub 3. So, does anyone please know where I can get a new hub/how to get a new hub that does Wi-Fi 6? Please don't suggest expensive kit as I am disabled and Starmer has literally cut my finances in half! Thank you. Ruky. p.s - this is what my hub says. If you still think something is wrong, please check the following 1 Gateway IPv4 address is valid. 2 Your broadband connection is working. 3 Your broadband connection is ready. 4 The temperature of your Hub 3.0 is normal. 5 The status of telephone line 1 is not ready. 6 The status of telephone line 2 is not ready. 7 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 8 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 9 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 10 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 11 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 12 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 13 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 14 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 15 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 16 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 17 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 18 The device [REMOVED]has low signal strength, please move it closer to Hub 3.0. 19 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 20 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 21 Please place your WiFi device near the Hub 3.0.Broadband is down for 6 days!
Just wondering what is happening with VM that they cannot fix an issue for six days in W3 London area? Anybody else experiencing this? They keep promising to fix it every day and customer service was absolutely dreadful. I’m still within 14 days grace period after signing to your contract. Considering to leave and use 5g with Three (much cheaper) any suggestions?Ring Video Doorbell 2 intermittent connectivity
Since yesterday I noticed my Ring Doorbell is not capturing video, also when I try to use "Go Live" it doesn't connect. If I reboot the doorbell via the Ring app then it connect for a bit, but then it loses connectivity. I have restarted my Hub 5, and also the Home Wifi Plugs ... and no other issues with my home network. This is the only device that seems to be effected. I did read sometime ago their was a connectivity with Virgin and Ring .. could this be what is happening??
Another request for someone to make contact re: ordering WiFi Pods
Like many other people, I have run speed tests on VM Connect and have poor signal in some areas of the house. I have been unable to determine how to order wifi pods as I just go round in circles on MyVirginMedia. Would someone please be able to make contact to progress?Unable to successfully start the hub3
Ever since i moved from my old address into th new house, i haven't been able to get the internet up and running. All the lights on the hub look fine, but i just can't get it to activate through the app.i've sorted it all out my moving contract been reactivated, and all my billing addresses have been updated too.