Broadband is down for 6 days!
Just wondering what is happening with VM that they cannot fix an issue for six days in W3 London area? Anybody else experiencing this? They keep promising to fix it every day and customer service was absolutely dreadful. I’m still within 14 days grace period after signing to your contract. Considering to leave and use 5g with Three (much cheaper) any suggestions?Ring Video Doorbell 2 intermittent connectivity
Since yesterday I noticed my Ring Doorbell is not capturing video, also when I try to use "Go Live" it doesn't connect. If I reboot the doorbell via the Ring app then it connect for a bit, but then it loses connectivity. I have restarted my Hub 5, and also the Home Wifi Plugs ... and no other issues with my home network. This is the only device that seems to be effected. I did read sometime ago their was a connectivity with Virgin and Ring .. could this be what is happening??
Another request for someone to make contact re: ordering WiFi Pods
Like many other people, I have run speed tests on VM Connect and have poor signal in some areas of the house. I have been unable to determine how to order wifi pods as I just go round in circles on MyVirginMedia. Would someone please be able to make contact to progress?Unable to successfully start the hub3
Ever since i moved from my old address into th new house, i haven't been able to get the internet up and running. All the lights on the hub look fine, but i just can't get it to activate through the app.i've sorted it all out my moving contract been reactivated, and all my billing addresses have been updated too.Using Deco S4 with TP Link Archer AX72
Hi, I've got my Virgin Media Hub 5 in Modem mode and have connected my Archer AX72 router to it. The AX72 router is in my office and hardwired to my PC and console and all other devices are connected via Wi-Fi from the Archer AX72. I want to connect my cable box and TV in my living room via ethernet. Can I buy the S4 an connect it to my AX72? If so shall I have the S4 in Access mode or Router mode? Will the devices around the house still work via Wi-Fi from the Archer or will I need to connect to the Wi-Fi on the Deco S4? Kind of new to these things so any suggestions and help would be appreciated. ThanksPing spikes since switching to VM and can't get through to anyone
Switched to VM in NOV 2024 on 18 month contract (M350) and get short ping spikes, spikes to anywhere between 100ms and 1000ms for like half a second then comes back down, every minute or so. Dealt with it for a few months maybe thinking it was just because I think VM recently became available in my area but now its just getting obnoxious. Past 2 weeks connection has been fully dropping for 5 to 30 minutes at a time at least once a day. Set up a BQM on thinkbroadband.com quite a while ago. Tried to call, can't get through to a human being. Can't chat to anyone online now because all it say is theres an issue and they are dealing with it but when it gets to the resolution date it just changes the date to the next day. Just would like any input on what I can do, don't want to pay cancellation fee but cant get through to anyone and would like to know whats going on in my area as others on VM in other places are fine. BQM Link for todays graph - https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ab13255d0ee07331592fb9735b44fc3dd47ac36External issues timeframe for fix
My WiFi has been down for well over a week now. Firstly it was intermittent could turn the box off then the reboot would make WiFi work again. Now it’s completely down called the engineers to come out last Friday they confirmed it was an issue outside and would escalate to the external team called customer service technical team they confirmed it would be fixed within 2 hours it wasn’t nothing Saturday so went on live chat Sunday morning I told them numerous times that it was an external issue they assured me they would send an engineer Tuesday (today) to check inside and outside they sent the internal engineer again who has escalated it again currently feel like I’m on a roundabout and unsure what to do next after a quick google found myself here any help from anyone regarding this would be hugely appreciated