Extending connectivity across circuits
Hi. We have had an extension built and power in the new part of the house is on a different circuit different consumer unit/fuse box. I’m looking to move my study into a room in the new bit but the WiFi is not completely reliable (maybe due to being on the other side of the old external double skin wall). What’s the best way for me to do this? I have some dlink plugs to put Ethernet over the mains, but as it’s a different circuit this doesn’t work… and a long Ethernet cable down the corridor isn’t ideal (I have a Hub5). Many thanks Dan21Views0likes1CommentNo internet for 4 days now
A technician cut our cable without warning or explanation outside my home on Thursday (31st July) I called Virgin Media the same day to inform them of this to which they said an engineer would show up the following morning (Friday) to fix the issue but no one showed up. My household has been left without any internet for 4 days and my household members are having to pay out of pocket for data. The next available engineer visit is on the 8th which is simply unacceptable. Automatic compensation hasn’t been applied to my account either despite me informing a rep on 31st July about this issue. Terrible service all around and I’m very displeased. I’d appreciate if a rep could escalate this for me as soon as possible.69Views0likes4CommentsCable repull but no shows
Counsel roadworks was happening when this all started a few days ago there where drilling and my internet stopped working I did all the test even had a engineer come to the house to check inside and he even confirmed the cable has been cut. Now after the few days I'm waiting each day as I'm told a engineer is coming to do a cable repull but I'm waiting and watching with no show engineer each day no updates just left in the dark. Having to call customer service use what little data I have to get though the checks only for them to submit the form to the sub contractors for a rebook that doesn't show or contact me. I'm disable with a heart condition my tracker needs internet to alert emergency service if something where to happen I have also lost work from this as I'm commission based. This has left me very upset and angrySolved40Views0likes3CommentsWiFi Speed is fluctuating.
Recently switched from 70mbps to Virgin 125. Noticed that the WiFi speed fluctuates a lot. I have done some speed test on my phone in the same place within minutes apart and it changes a lot I think. When I was streaming with BT on 70mbps my tv never buffered but it is buffering with Virgin's supposedly faster broadband. Is this normal or there is something wrong?39Views0likes2CommentsBroadband Dropouts - slow speed– SYNC Timing Errors
I’m experiencing ongoing broadband dropouts that closely resemble the issues described in the following community threads: Broadband connection keeps dropping SYNC Timing Synchronization failure – Loss of Sync My Virgin Media Hub is currently operating in modem mode, and I’m using an ASUS GT-AX11000 router to manage my home network. The dropouts affect both Wi-Fi and wired (LAN) devices, including critical appliances connected directly to the router. Symptoms include: Sudden and repeated loss of internet connectivity across all devices Devices remain connected to the router but lose access to the internet Dropouts occur randomly, sometimes multiple times per day Router logs show normal operation, suggesting the issue is upstream Given the similarity to the SYNC Timing Synchronization failures described in the community posts, I suspect this may be a signal-level or infrastructure issue. I’ve already: Verified all coaxial and Ethernet connections Updated router firmware Monitored logs and confirmed no local faults Could you please: Review the line signal levels and error logs from your end Confirm whether SYNC or RCS errors are present on the hub Advise if an engineer visit is required to inspect the line or cabinet I’d appreciate your support in resolving it promptly. Modem logs: Hub 3.0 device information The information below shows current status of this Hub 3.0. Standard specification compliant : DOCSIS 3.0 Hardware version : 10 Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 0.7 37 256 qam 1 2 147000000 0.5 38 256 qam 2 3 155000000 -0.4 37 256 qam 3 4 163000000 0 37 256 qam 4 5 171000000 -0.4 37 256 qam 5 6 179000000 -0.2 37 256 qam 6 7 187000000 -0.4 37 256 qam 7 8 195000000 -1 37 256 qam 8 9 203000000 -0.2 38 256 qam 9 10 211000000 -0.5 38 256 qam 10 11 219000000 -0.2 36 256 qam 11 12 227000000 0.2 36 256 qam 12 13 235000000 -0.2 38 256 qam 13 14 243000000 -0.5 38 256 qam 14 15 347000000 1.9 38 256 qam 27 16 355000000 2 38 256 qam 28 17 363000000 1.7 38 256 qam 29 18 371000000 1.5 38 256 qam 30 19 379000000 1.7 38 256 qam 31 20 387000000 1.7 38 256 qam 32 21 395000000 1.2 38 256 qam 34 22 403000000 1.7 38 256 qam 35 23 411000000 1.2 38 256 qam 36 24 419000000 1.2 38 256 qam 37 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37 37506135 813077 2 Locked 38.6 193431 36024 3 Locked 37.6 53283 2123 4 Locked 37.6 45627 1539 5 Locked 37.6 34557 1907 6 Locked 37.6 22829 1759 7 Locked 37.3 27275 803 8 Locked 37.6 18276 570 9 Locked 38.6 13821 428 10 Locked 38.6 15725 146 11 Locked 36.6 19200 171 12 Locked 36.6 19469 95 13 Locked 38.6 13178 62 14 Locked 38.9 10716 183 15 Locked 38.6 1711 74 16 Locked 38.6 1419 28 17 Locked 38.6 2184 28 18 Locked 38.9 1868 33 19 Locked 38.6 3943 42179 20 Locked 38.6 2769 993 21 Locked 38.6 2838 40 22 Locked 38.6 1801 27 23 Locked 38.6 3640 15572 24 Locked 38.6 1144 18 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 30100000 48.5 5120 64 qam 9 2 36600034 46.8 5120 64 qam 6 3 23600000 48.3 5120 64 qam 10 4 43099997 50.3 5120 64 qam 5 5 49600000 49.8 5120 64 qam 4 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 1 0 2 ATDMA 0 0 2 0 3 ATDMA 0 0 4 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 0 0 Network Log critical SYNC Timing Synchronization failure - Loss of Sync;CM-60Views0likes5CommentsNo broadband for two weeks.
My broadband went down 2 weeks today, my hub 3 is constantly flashing green. There has now been two scheduled maintenances with zero fixes. I’ve spoken to an engineer who was doing work in the area, he told me the issue has been fixed on my road and if I was having any more issues to contact customer support and book a engineer to fix whatever issue I was having. I called and after a lengthy conversation of pre written answers I was then informed that I would not be able to book an engineer due to an outage in my area. This outage is listed as an intermittent issue and every time it reaches the estimated fix time it is pushed back a couple of days. Which means I am unable to book an engineer. I feel like I’m in an endless cycle of waiting for this outage to be fixed so I can book an engineer but the time keeps getting delayed over and over again.Solved147Views1like11CommentsIntermittent Signal in my area
For about a week now I have been experiencing frequent drop outs and speeds well below what is “guaranteed” by the gig1 fill fibre package and hub 5x. I called virgin media and was told they detect no issue, yet the problem has persisted. This WiFi package was only installed about 3 weeks ago and for 1 week it is has been dropping out. DH9 post code151Views0likes4CommentsWifi takes forever to start up
Every time I restart my Virgin Media Hub 4, it takes about 5 minutes to get the steady white light back. Then it takes a further 15 minutes to get a 5GHz wifi signal back. Until then, nothing. I would chat to customer services, but chat doesn't work on my laptop. Still, YouFibre has just started operating here so they might be a better bet!85Views0likes3CommentsHub 3.0 Solid Red Light
Hi all, I think this is a fairly common issue but my Hub 3 router (in modem mode) has had a solid red status light now for a few weeks but I hadn't noticed any issues so not bothered about it. However, yesterday and this evening I have noticed WiFi issues from the WiFi router connected. If have checked the WiFi device (TP Link X55) and that all appears fine. Yesterday it was down to sub 1MB though. I have tried the turn off and on again approach and tried resetting but the red light persists. Anyone have any other options? Thanks all.177Views0likes11Comments