Ethernet on black WiFi pod issue
I have a hub 5x and two black WiFi pods on a 350Mb package. Off one of the WiFi pods, I have a tp-link powerline adapter connected to the pod via ethernet cable to serve internet in a garden office. All has been working fine for around 6 months. In the last week, there was some sort of over night outage for a few hours. Since then I’ve had issues with the one WiFi pod and internet via powerline (everything else came back fine after the outage). The WiFi pod pulses white indicating a connection issue back to the hub. I’ve power cycled everything in order several times. No luck. I’ve swapped round the WiFi pods in case of a specific pod fault and same behaviour. I’ve tried different Ethernet ports, Ethernet cables and power sockets. Again; no luck. What I have noticed is that the pod works/connects fine WITHOUT an Ethernet cable connected. As soon as I connect the cable, the pod cycles through connection again (blue, then green lights) but doesn’t revert to a solid white light; it pulses white as if there is no connection (even after waiting some time). the WiFi pod and hub are only six metres apart and with it working previously I’m confident it isn’t a placement issue. I can’t plug powerline directly into the hub (without a lot of cable/drilling work) as the hub is placed on a different electrical circuit to where the WiFi pod is placed. Both WiFi pods show up in the VM connect app indicating they are provisioned correctly I guess. I do have intermittent issues where VM app service status check returns that it can’t connect to hub but internet is working fine for a plethora of devices connected wirelessly and wired into the hub and the other WiFi pod so I haven’t paid much attention to that. I’ve exhausted all ideas on remedying this problem. Help gratefully received.WiFi pod solid blue light
Hi one of my black WiFi pods has stopped working (previously fine) and shows o constant blue light. If I disconnect and then plug back in, it still just shows solid blue light. Similarly when I have performed a factory reset with a pen. i have placed the pod next to the router and have rebooted the router, but nothing changes. My other WiFi pod is fine. can anyone help?
Connected Devices show each other's speed
Looking at the Connected Devices list on HUB 5, I seem to have two pairs of devices (two 5GHz on main network, two 5GHz on guest network) that show each other's speed on the list. Annoying for a while, as it had me confused if WiFi 6 modes were working, narrowed it down by a process of elimination and checking device reported speed vs HUB reported speed. I doubt if I'm alone, hopefully next firmware update?
Mixing White & Black WiFi Pods
I recently had an engineer attend to look at my faulty black wifi pod (also have 2 white pods) and he said he had to replace it with a white one as they dont work with the white pods. Is this actually correct, as they were all running together for a year or so, and I preferred the flexibility of the black one with regards to socket location? Not only that, but the new white pod doesnt seem to be working now!!Internet only works between certain hours?
My internet connection has only been working properly between roughly 10:09am and 4:01pm every day, and this is now day 5 of the issue. Outside of those hours the service is basically unusable due to the upload speed dropping. I have run multiple speed tests and the pattern is exactly the same every day. Before 10:09am and after 4:01pm, my upload speed sits at around 0.20 Mbps, but between those hours it jumps to around 40 Mbps. I have made countless calls to Virgin Media and am getting nowhere. An engineer is due to visit today between 12pm and 4pm, but I am not hopeful as this clearly is not an isolated fault. I live in a block of flats and multiple neighbours in my block, as well as the block next door, are all affected by the same problem. One neighbour already had an engineer visit yesterday and was given a replacement router, which only worked for about 10 minutes before the issue returned. I am using a Hub 5 and have only been with Virgin Media for two months, so this is incredibly frustrating. Has anyone experienced anything like this before or got any ideas what could be causing such a specific, time-based upload issue? Any advice would be appreciated. Thanks!
