Device connects to WiFi but not Internet? Hub 4
I’ve got a new Roberts Revival radio that I can connect to our Virgin Hub 4, but despite connecting to the WiFi network, the device seems to not be able to connect to the internet. This is isolated to this one device, all other devices connect to the Virgin WiFi and internet perfectly fine and I’ve never had this issue with any other device so unsure what could be going wrong. The device is able to connect to the internet fine when I use my local iPhone hotspot WiFi, or connect to one of our BT WiFi extender discs so assuming it’s something specific to the way in which the device is interacting with the Hub but can’t for the life of me work out what might be going wrong! Any advice would be much appreciated, I’m very much a rookie at diagnosing with WiFi and internet network issues.Wifi booster/pod
Hi, I've recently changed from Sky to Virgin Media and have the mega fast 1.1gb internet package. However, my devices upstairs in my house only pick up 70% wifi strength and are running at 150mbs so no where near the max speed. I want to order a booster or pod to increase the wifi strength upstairs but don't seem to be able to do this from any of the virgin apps. Can someone tell me how best to order one please.14Views0likes2CommentsMoving wifi box to another room
Hi, I would like to get a technician to move my wifi box into another room as I have a PC setup now and the wifi is too far away, signal is very bad and I need to connect via ethernet cable. Can you please help and guide me how can I book a technician?31Views0likes3CommentsIs the app a necessity for Hub 4? Plus other questions
I've just received an email telling me my old hub that I've had for years (Hub 2) and has mostly been fine is no longer receiving security updates and I've been offered Hub 4. The email mentions that it can be setup and managed via Android app, but I don't want apps for things I've managed without for years. Can I continue to manage Hub 4 via my home IP on a browser, or are there some things locked to the app that I previously accessed by browser? I don't want an out of date hub that's not receiving security updates, but I also don't want any added marketing pzazz "smart intelligent optimisations" or however they put it (it sounds like just setting the channel option to "auto" anyway). I want to set it how I want, without any of said "intelligent" changes ballsing things up (as they inevitably do at some point). Is it possible to switch off said smart features from a browser? I currently use the 2GHz channel for my Home Assistant devices and 5Ghz for my PC, laptop, home server and phone; plus guest channels for visitors, all with different SSIDs. From what I gather the newer hubs don't compartmentalise like that anymore and it will just use one shared SSID and pick the best channel automatically. Am I understanding that correctly and is there a way to manually override that? These concerns aside, how have Hub 4 users found the device itself for reliability and speed? I understand there are issues with the app, but I'm not intending to use that at all.Solved62Views0likes3CommentsWiFi keeps cutting out, pod won't install
Hi there. I keep getting my WiFi cutting out, particularly when using my smart speaker or streaming. It's been going on about a month. I've tried over the last few days to install a WiFi pod to see if that would help, but installation won't complete successfully. It's really frustrating! I've done WiFi speed tests which show it's really good, but it's constantly cutting out. Advice please!28Views0likes4CommentsReally bad…
My signal is fine, great even downstairs. But, as soon as I get upstairs my phone and laptop disconnect or the signal is very slow. When im upstairs now ive resulted in just turning off the WiFi on my phone. But this is making working and studying quite hard now in a household with two wfh adults. Any tips?Solved41Views0likes2CommentsPoor Wifi Upstairs - Options?
Recently switched to Virgin Media on their M350 Fibre Broadband package. While the speeds are incredible compared to my previous BB with Sky, the wifi coverage throughout the house is really bad. As soon as I leave the room the router is in, the signal gets really poor and I end up on mobile data. I installed a TP-Link Powerline adapter in the back bedroom, but this has caused it's own issues as when you are in-between both signals, the connection drops, despite showing that it is still connected to the wifi. I don't want to pay £8 a month (£96 a year!) for a wifi booster as I'm not confident it will help. Would anyone recommend doing away with the Virgin Media provided router and purchasing a new one instead? If anyone has any recommendations that they know will work that would be great. Other than that, perhaps a mesh setup that someone can recommend perhaps? I always chase the best prices and so the chances are that when my contract ends I will switch back to Sky, or similar, so ideally I would like a future proof solution that can come with my to my new provider if I get one.109Views0likes6CommentsDrop in speed from Hub 3 as router to TP Link
Hi all, I have VM 250Mbps package with Hub 3. When using the hub as router I am getting 250Mbps+ speeds, no issues. When using my TP Link C7 AC1750 router and Hub 3 in Modem <ode, the WiFi speed drops to 100Mbps. I am using good quality (based on reviews?) ethernet cable to link the two (Cat7). TP Link C7, I believe, has sufficiently fast internet port to take the 250Mmps from Hub 3, so this shouldn't be an issue either. I also have 3x mesh devices (TP Link RE450), but I don't thinks that's relevant here. What do I need to do to get my TP Link router do 250Mbps, instead of the 100Mbps..?422Views0likes22Comments