For about a week now I have been experiencing frequent drop outs and speeds well below what is “guaranteed” by the gig1 fill fibre package and hub 5x. I called virgin media and was told they detect no issue, yet the problem has persisted. This WiFi package was only installed about 3 weeks ago and for 1 week it is has been dropping out. DH9 post code
I’m currently having this issue. When I call virgin media they say they can’t detect an issue yet every 20 minutes or so the WiFi drops out. When I test on the virgin media app it tells me intermittent signal and to check back in 24 hours. This has been occurring for over a week now and is getting worse. Don’t really know what else to do
wifi is out of VM control maybe its just how bad the hub is maybe its your device
test by wire
Check the Service Speed:
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test
to include: Latency, Jitter, Packet loss & Upload speed
The speed at the Hub should reflect your subscription rate.
The same “Samknows Realspeed” tests are available as very handy
apps for iPhone/iPad and Android mobile / tablets
Check for known faults in your street. Try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Hmm all this auto speed test and checking they do and there no problem....nooo!
setup a BQM
Broadband Quality Monitor | thinkbroadband
