Hub 4 stuck
Hi All, My Hub 4 isn't connecting to the internet It flashes white, then blue, then goes off and then starts again. Virgin can send an engineer on Friday but I work from home 90% of the time so this is an issue. I've read a hard restart may fix but I'm cautious as wouldn't virgin tell me to do that if it's the correct course of action, or is it just they prefer send an engineer? Looking for advice on whether I should try a hard reset and if so how do I do it? Thanks for reading, any advice welcomeHub 5 rebooting it self between 8pm - 10pm every night.
So as title states, for the last 2 weeks my virgin hub 5 has started to reboot it self any time between the hours of 8pm up until 10 pm that ive noticed. so i loose internet to all connected devices, wifi and wired for a few minutes. the white light on the hub starts flashing for a few minutes. This is not ideal. kids games consoles go off, we loose connection to our streaming services, and other smart devices around the home, including security. nothing has been manually changed in the hub. please helpHub keeps going off / updating
I’m on a Hub 3.0 and everything was perfectly fine until about 3 or 4 days ago. I upgraded my Virgin Media plan from M350 to M500 since I was on a rolling contract, and ever since the change the hub keeps shutting itself off and then rebooting. It’s already happened four or five times while I’ve been home, and my family said it’s also happened a couple of times when I wasn’t around. Each dropout takes a good ten to fifteen minutes before the connection comes back, sometimes longer. At first I assumed it was the hub being updated for the new plan, but this has been going on for days now. When upgrading I believe I was informed the new plan would start from 11th December. As we speak, the connection was lost 10-15 mins ago and I'm using my mobile hotspot to drop this message. Can someone from VM check what’s going on their end?Noisy WiFi pod - needs replacing?
Hi, I have a hexagonal WiFi pod and the fan on it is going non-stop. I have unplugged it for now as it’s also getting warm. I see from previous threads with the same issue that someone gets in touch to replace it. Please could someone DM me to arrange that? Thank you.Internet (wired and wireless) keeps cutting out even after 2 engineer visits
Hi virgin, Our internet keeps cutting out at random times during the day we've had an engineer check the cabinets, replace the coax cable, replace the hub but it all keeps dropping out. I am unsure what to do anymore as these drop outs are getting ridiculous
WiFi stops working after midnight after every few weeks
Last night, my doorbell cam stopped recording after midnight and ever since. My Electric car charger also didn't charge my car (it's scheduled to charge my car after midnight). All phones seem to be getting internet, but something funny is going on with the superhub because this happens every few weeks. Once I go to the SuperHub settings page and reboot, the doorbell camera starts working again. The last time this happened was 16th November at around 12:51am. Could you check the logs to see what happened please?No internet every night after 1800hrs
For past 4 days internet has been working fine during the day. Around 1800hrs the internet speeds start to lag then by 200hrs is non-existent. Router (Hub 5) in use. 360 media box says there’s no connection. Lots of error codes when trying to access anything. Download speed checks show substandard. RG4 area. So bad that I’m posting this using 5G as cannot use wifi. Even when router says it’s connected (solid white light), no one’s devices detect it which clearly shows it’s not working. Shambles. For price being paid this is unacceptable. Virgin you need to sort this out.Hub 5x Samsung S95F TV buffering/disconnects
I'm on the 125 service for the last two weeks, Hub 5x with a black wi-fi pod. The TV connects fine via wi-fi but drops out in the middle of viewing with Network Error, regardless of App. A soft reset sometimes works, but a power recycle needed usually. Having been on Now broadband which worked fine, frustrating! I have read that channel optimization can be an issue, but with a Pod it can't be turned off. My wi-fi analyser states channel 108 is congested and that's where the 5GHz band is. Every other device - laptops, phone work fine and the TV room has an excellent signal and throughput. I've reset the router and the pod, run the TV diagnostics for Wi-Fi and Samsung Smart Hub which pass OK. Any help appreciated.Hub 5 edit name
As with many homes a number of devices are connected to my hub 5. There was a fault with the port and the hub 5 so it was replaced, but now we cannot change the hub name to the previous name which will result in having to manually reconnect all my devices. This is very frustrating when the facility is offered in the app, but it does not work. has anyone had a workaround or is the app down at the moment?