Hub keeps going off / updating
I’m on a Hub 3.0 and everything was perfectly fine until about 3 or 4 days ago. I upgraded my Virgin Media plan from M350 to M500 since I was on a rolling contract, and ever since the change the hub keeps shutting itself off and then rebooting. It’s already happened four or five times while I’ve been home, and my family said it’s also happened a couple of times when I wasn’t around. Each dropout takes a good ten to fifteen minutes before the connection comes back, sometimes longer. At first I assumed it was the hub being updated for the new plan, but this has been going on for days now. When upgrading I believe I was informed the new plan would start from 11th December. As we speak, the connection was lost 10-15 mins ago and I'm using my mobile hotspot to drop this message. Can someone from VM check what’s going on their end?
Hub 3 Continuous Red - Being told changing stories
My Hub 3 light has been red for several weeks now. I have done all the things to do online. Full Reset. Checking Cables. Turning off and on - all with no change Tried contacting via chat and was told there was nothing to worry about and probably just doing a firmware update (!?). Next time was told its just the LED's age ?? Internet does drop on occasion. More so between Wi-fi and my TV box. Happens constantly meaning catch up or streaming is unavailable. Anyone else having same issues.Latency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?Constant red light on Hub
The red light on my hub stays red all the time despite switching off. I still have working WiFi and Virgin TV. I have factory reset the hub, checked cables etc. and hub temperature but still red. I’ve read a few other threads and people are suggesting I need a replacement? ThanksOld router location, options for moving or improving wifi coverage.
I have a superhub 3. This is placed on the loft landing as back in Telewest days this was where the computer was. It is an open space by the staircase so central to the house... just at the very top. Downstairs where the V6 box is the connection seems to be getting worse. There is a bit of a dead spot downstairs too. 2 WiFi Pods don't seem to make much difference, plus there are limited plug location options in this older house. 1 WiFi Pod is plugged in on the landing pretty much directly below the router on the landing above which I thought would be a great place for it. For a while an extra V6 box was installed on the middle floor, the cable is still there, would I be able to move the Superhub to this, or would that cable now be dead. Although this location is on the middle floor, it is less central and in a room surrounded by brick walls and a closed door. I would also need a way to run a very long ethernet to it as the solar inverter is currently plugged into the Superhub (it has not got WiFi) On M500, would a Superhub 5 have better coverage if Virgin give this on M500. Any tips would be great! Thanks.WiFi Pod Not Connecting to Hub
I have recently received the black WiFi pod to improve our WiFi in parts of the house. I have followed the instructions for installation (through the box instructions, and the instructions through VM Connect App), and tried the pod in multiple locations. The latest location I tried is about 10 feet from the main router (Hub 3) with a direct line of sight and still not connecting after 24 hours. Any recommendations on how I might resolve this, or raise this with Virgin? There's seems to be no contact for support through their app. Thanks!Are power levels on upstream low?
Hi, I have a Virgin Hub 3 and I have experienced a couple of disconnections over the weekend. I believe I have a FTTC and then Coaxial from the cabinet to my property. I had a similar problem back in June where a moderator of this forum kindly arranged an engineer to visit and they stabilised my connection. The engineer replaced some component in my terminal box but did comment there was other components which appeared old and may need replacing in the future. Anyway, I just wanted to post my stats and have a sense check from someone more knowledgeable than myself to tell me if my hub stats are an early indication of any problems. Here are my upstream figures (the Power signals were consistently about 42dBmV a month ago. The figures below are consistent and have been like this over the last 48 hours although sometimes channel 3 modulation says "32 qam" rather than the 64 it says now): Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 30100000 30 5120 64 qam 12 2 23600000 28.5 5120 64 qam 13 3 36600000 30 5120 64 qam 11 4 43100000 30 5120 64 qam 10 5 49599996 31.5 5120 64 qam 9 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0 Here are my downstream figures, although I think these are fine: Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 2.2 38 256 qam 25 2 139000000 6.4 38 256 qam 1 3 147000000 5.8 38 256 qam 2 4 155000000 5.6 40 256 qam 3 5 163000000 5.4 38 256 qam 4 6 171000000 5.3 38 256 qam 5 7 179000000 5.1 38 256 qam 6 8 187000000 5 38 256 qam 7 9 195000000 4.9 40 256 qam 8 10 203000000 4.5 38 256 qam 9 11 211000000 4.5 38 256 qam 10 12 219000000 4.3 40 256 qam 11 13 227000000 3.7 38 256 qam 12 14 235000000 3.7 38 256 qam 13 15 307000000 1.9 38 256 qam 22 16 315000000 2.4 38 256 qam 23 17 323000000 2.5 38 256 qam 24 18 339000000 1.5 38 256 qam 26 19 347000000 0.7 38 256 qam 27 20 355000000 0.7 38 256 qam 28 21 363000000 1.2 38 256 qam 29 22 371000000 1.2 38 256 qam 30 23 379000000 1.2 38 256 qam 31 24 387000000 0.5 38 256 qam 32 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.9 10 0 2 Locked 38.9 2 0 3 Locked 38.9 11 0 4 Locked 40.3 9 0 5 Locked 38.9 11 0 6 Locked 38.9 8 0 7 Locked 38.6 9 0 8 Locked 38.6 5 0 9 Locked 40.9 6 0 10 Locked 38.6 14 0 11 Locked 38.9 8 0 12 Locked 40.3 9 0 13 Locked 38.9 8 0 14 Locked 38.9 7 0 15 Locked 38.6 4 0 16 Locked 38.9 12 0 17 Locked 38.6 11 0 18 Locked 38.9 8 0 19 Locked 38.6 6 0 20 Locked 38.9 6 0 21 Locked 38.9 8 0 22 Locked 38.6 7 0 23 Locked 38.9 19 0 24 Locked 38.6 7 0 TL;DR = Do my upstream power signals look dangrously low and are they degraded enough to warrant an engineer to come out?
