Hub 3 red light on

In the Hub 3 menu >> Network diagnostic tool

Scroll down and through the results and check if Temperature is Normal 

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

Scroll down the list to the rest of the diagnostic results they look like this .... 


If you still think something is wrong, please check the following
1    Gateway IPv4 address is valid.
2    Your broadband connection is working.
3    Your broadband connection is ready.
4    The temperature of your Hub 3.0 is normal.
5    The status of telephone line 1 is not ready.
6    The status of telephone line 2 is not ready.

I've had a right light on my hub for two days now I've done everything that people have recommended but it's still showing the red light. The hub feels warm but not hot. Any other ideas please

Hi,

I am also having the constant red light issue, for about 3 weeks now. The router is not hot and is exactly where the original engineer put it. I have tried switching off and on and resetting. Still a red light, please help

My hub 3 has a red light on continuously. Please send replacement.

The same is happening on my Hub3, no reset is doing anything and no issues are being picked up. How do I contact an engineer as I cannot connect anywhere 

Hi, my hub 3 now has a permanent red light I have turned it on and off and done reset but it's still on, it was amber for the last few days now has gone red.  Please help

I also have this issue. I have unplugged and restarted the router and done a factory reset on the hub3 but the red light still remains. It is causing very patchy connections to certain devices. I ran diagnostics on the hub settings which said there were issues but wouldn’t tell me what they were. 

Is there anything I can do to resolve this?

 Thanks

Hello Virgin.
I am struggling with the same problem, i.e. a red light on hub3. 
I don't remember when it appeared, but when I noticed it, I didn't pay much 
attention to it because I didn't have any connection problems. 
But when I noticed the colour again, I searched the internet and found out that 
it is usually related to the router overheating. So I tried all the possible 
solutions to this problem that are also on this forum. I disconnected the power 
cable overnight and performed a pinhole reset without success. 
Finally, I used the hub's 3 network diagnostic tool. 
The results showed that everything was fine. Here is the content of the report:

Your home network has a few problems.
 Checking Broadband Service     v
 Checking Telephone Service     x
 Checking Ethernet Connections     v
 Checking WiFi Connections     v

If you still think something is wrong, please check the following
1    Gateway IPv4 address is valid.
2    Your broadband connection is working.
3    Your broadband connection is ready.
4    The temperature of your Hub 3.0 is normal.
5    The status of telephone line 1 is not ready.
6    The status of telephone line 2 is not ready.

I also checked whether there were any problems with the internet connection in 
my area, and it turned out that there was an issue, but the repair is almost complete 
and broadband should be working.  But even if there was a problem in my area, 
I didn't notice any connection issues.
So the only problem, or perhaps not, is the colour of  indicator on hub3.
So how can you help me?