davidbalerno
24 days agoDialled in
Hub 3 red light on
The red light on my hub stays red all the time despite switching off and on numerous times in the last month. I still have working wifi, phone and Virgin TV. I have factory reset the hub, checked cables etc and hub temperature but still red. When I run diagnostics for the hub it says all OK. I am in router mode. When I do a status check on MyVirginMedia website it usually says unable to connect to your hub. Is there anythingelse I can check?
Hi davidbalerno
Thanks for posting and welcome back to the community.
I'll send you a PM now to book in an engineer visit to replace the Router.
Best wishes.