Forum Discussion

davidbalerno's avatar
davidbalerno
Dialled in
2 months ago
Solved

Hub 3 red light on

The red light on my hub stays red all the time despite switching off and on numerous times in the last month. I still have working wifi, phone and Virgin TV. I have factory reset the hub, checked cables etc and hub temperature but still red. When I run diagnostics for the hub it says all OK. I am in router mode. When I do a status check on MyVirginMedia website it usually says unable to connect to your hub. Is there anythingelse I can check?

Hub3
red light
  • John_GS's avatar
    John_GS
    2 months ago

    Hi davidbalerno 

    Thanks for posting and welcome back to the community.

    I'll send you a PM now to book in an engineer visit to replace the Router.

    Best wishes.

15 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    In the Hub 3 menu >> Network diagnostic tool

    Scroll down and through the results and check if Temperature is Normal 

    • davidbalerno's avatar
      davidbalerno
      Dialled in
      2 months ago

      Thanks @Client62 - I tried this on my Hub 3 diagnostics tool but it does not tell me what the temperature is, the result just says to check among other things if the temperature is normal. The hub does not feel warm at all.

      • Client62's avatar
        Client62
        Alessandro Volta
        2 months ago

        Forget the junk Connect app.

        Did you login to the Hub 3 menu at 192.168.0.1 and run the Network diagnostic tool shown on the first page of the Hub 3 web menu ?  

        I'm not convinced you have as Temperature is one of the many results. 


  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Scroll down the list to the rest of the diagnostic results they look like this .... 


    If you still think something is wrong, please check the following
    1    Gateway IPv4 address is valid.
    2    Your broadband connection is working.
    3    Your broadband connection is ready.
    4    The temperature of your Hub 3.0 is normal.
    5    The status of telephone line 1 is not ready.
    6    The status of telephone line 2 is not ready.

    • davidbalerno's avatar
      davidbalerno
      Dialled in
      2 months ago

      Yes, I have done that twice now. Sorry to contradict you but it says "please check" that the temperature is normal and please check 5 other things on that list. It doesn't say or know if the temperature is normal. It will never say "the temperature is a bit warm" or anything else. I have checked the hub and it is fairly cold so safe to say it is normal.

      • Client62's avatar
        Client62
        Alessandro Volta
        2 months ago

        Reading the list, 1 2 3 & 4 are all OK i.e. Ready / Working / Ready / Normal

        5 & 6 are not operational i.e. Not Ready in both cases.

  • Cheall1's avatar
    Cheall1
    Tuning in
    25 days ago

    I've had a right light on my hub for two days now I've done everything that people have recommended but it's still showing the red light. The hub feels warm but not hot. Any other ideas please

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      23 days ago

      Hi Cheall1 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are having with a red light on your Hub. So that we can get this resolved for you we will need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • Ellygrim60's avatar
    Ellygrim60
    Joining in
    11 days ago

    Hi,

    I am also having the constant red light issue, for about 3 weeks now. The router is not hot and is exactly where the original engineer put it. I have tried switching off and on and resetting. Still a red light, please help

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      9 days ago

      Hello Ellygrim60 

      Thanks for posting. Welcome to the community and thanks for letting us know about the red light on the Hub and what you've tried. I'll send you a PM now to book an engineer visit in.

      Best wishes.