Forum Discussion

BrandyFife's avatar
BrandyFife
Tuning in
5 months ago

Red Hub Light

Like other Superhub users it looks like I have the dreaded constant red light on my hub. I have tried the on and off and the reset but to no avail. The Hub isnt that hot and the onboard diagnostics say the temp is ok. I cant really turn it off at night due to central heating, etc linked through the hub. If it is an overheating problem how do I go about repair/replacing it. I though Virgin had a live chat but I cant for the life of me find it.

Thanks for "listening" Brandy

  • nodrogd's avatar
    nodrogd
    5 months ago

    The LED driver that operates the light does wear out over time. In order to get a white light, the Green part of the LED is overdriven & this eventually fails just leaving you with just Red.

    As this is a safety issue in itself, the hub will need to be swapped out by a technician. I have escalated this thread & a Forum Team member will post here shortly, take your details via Private Message & get a technician visit booked for you.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    5 months ago

    The LED driver that operates the light does wear out over time. In order to get a white light, the Green part of the LED is overdriven & this eventually fails just leaving you with just Red.

    As this is a safety issue in itself, the hub will need to be swapped out by a technician. I have escalated this thread & a Forum Team member will post here shortly, take your details via Private Message & get a technician visit booked for you.

      • David_Bn's avatar
        David_Bn
        Forum Team
        5 months ago

        Thanks for reaching out to us here on our Community Forums BrandyFife, and a very warm welcome to you!

        Sorry to hear of the red light that has appeared on your hub and thanks for running diagnostics in your own free time to see if the hub can be repaired without our input.

        Check out the envelope in the top right hand corner for a private message from me and I'll seek to run through security with you, with the aim of having an engineer booked in to issue a swap.

        Thanks,

        David_Bn

  • BrandyFife's avatar
    BrandyFife
    Tuning in
    5 months ago

    Many thanks to nodrogd and David_Bn. New hub 5 fitted by engineer Craig. About 36 hours after posting on the community site..Brilliant

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi BrandyFife, 

      Thanks for taking the time to come back and update us. ⭐

      We're pleased to hear the engineer was able to get things sorted for you. 

      If you have any further issues, pop back and let us know. 

      Take care,

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      2 months ago

      Hi RavingPanda thanks for your post here, sorry you have a Hub with a red light currently.

      I'll look at resolving this for you so expect a PM from me to arrive shortly and respond when you can!
      Many thanks

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      25 days ago

      Hey Myth92, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are suffering from a red light.

      Please try these steps for us;

      • Turn the power switch off on the back of the Hub.

      • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

      • Then use the power switch to turn the unit back on. The Hub should now operate normally.
      I will send you a DM in the meanwhile.