My virgin hub is showing a red light. It is cool to touch and is well ventilated also everything is working as it should, this forum recommends a new hub is required is this correct and if so how do I get one as I can’t get through on 150
Finally managed to get through to 150 they ran tests to say all is ok and that the red light is normal, I find this strange as VM guidance says it is a problem and this has never been on in the past
Do you know what version of hub you have? Are you operating the hub in router or modem mode?
hub 3 and using as router mode
Forum TeamHi MalandBren75,
Thank you for your post. We are more than happy to look into this for you.
I will private message you now to confirm your details.
^Martin
Finally managed to get through to 150 they ran tests to say all is ok and that the red light is normal, I find this strange as VM guidance says it is a problem and this has never been on in the past
Forum TeamGlad to hear a tech has come and fixed this for you.
If you need anything going forward you know where we are.
