Hub 3 red light on
The red light on my hub stays red all the time despite switching off and on numerous times in the last month. I still have working wifi, phone and Virgin TV. I have factory reset the hub, checked cables etc and hub temperature but still red. When I run diagnostics for the hub it says all OK. I am in router mode. When I do a status check on MyVirginMedia website it usually says unable to connect to your hub. Is there anythingelse I can check?Solved547Views0likes22CommentsHub keeps going off / updating
I’m on a Hub 3.0 and everything was perfectly fine until about 3 or 4 days ago. I upgraded my Virgin Media plan from M350 to M500 since I was on a rolling contract, and ever since the change the hub keeps shutting itself off and then rebooting. It’s already happened four or five times while I’ve been home, and my family said it’s also happened a couple of times when I wasn’t around. Each dropout takes a good ten to fifteen minutes before the connection comes back, sometimes longer. At first I assumed it was the hub being updated for the new plan, but this has been going on for days now. When upgrading I believe I was informed the new plan would start from 11th December. As we speak, the connection was lost 10-15 mins ago and I'm using my mobile hotspot to drop this message. Can someone from VM check what’s going on their end?53Views0likes5CommentsHub 3 Continuous Red - Being told changing stories
My Hub 3 light has been red for several weeks now. I have done all the things to do online. Full Reset. Checking Cables. Turning off and on - all with no change Tried contacting via chat and was told there was nothing to worry about and probably just doing a firmware update (!?). Next time was told its just the LED's age ?? Internet does drop on occasion. More so between Wi-fi and my TV box. Happens constantly meaning catch up or streaming is unavailable. Anyone else having same issues.51Views0likes3Commentscable too short
Hi I've just received my home start broadband set up kit, it's with a HUB 3.0 the 3Meter coax cable is too short, I need a 5m cable to reach properly (I have an 8ft arched window between the cable socket outlet and the mains plug over the other side where the hub will be connected and stand) I can connect the 3M cable but its hanging in mid-air in the middle of the window. Placing HUB on floor on carpet is not safe and gets in the way of curtains etc Can you send out a 5m cable please? I'll happily send the £M one back. Thank youSolvedPoor signal Hub3
Firstly I am not the best with technology and understand jargon and to be honest have little patience so jargon for dummies please. We have HUB 3, modern way of living everything is done via apps , on your phone and wireless, there is no getting away from it. we are on M250 broadband. Have virgin for landline and broadband .got TV but basic as it was cheaper , yeah go figure but don’t use it as we have SKY TV. RING doorbell, HIVE and the smart TV frequently goes down with loss of signal/poor connectivity/weak signal. i know they say don’t have routers next to TVs or phone etc but come on, no one’s is running a wire for their hub to sit in the middle of a room away from these things. So yes TV on console unit, router under 1.5feet away on shelf sitting next to virgin box, sky box and telephone. House has an extension and in it those RCB steel joist things, so I have had to use or try and use an extender upstairs in hall, and for boys Xbox’s I had to get a power line that’s router to socket behind and then they have the other side in the rooms from Socket. i didn’t think we had that many things , I’d say we have 4 phones, 2 Xboxes and 3 laptops…however the app says we have 21 items connected. So you forget you have fire sticks, alexa’s, smart lights Alex operates in boys rooms, ring doorbell bell , cameras and chime, hive thing and thermostat for boiler the TVs themselves, so yeah there is a lot using WiFi. so I wondered about upgrading to the m500, on app our current package ends apr 26. I didn’t know was this increase till end of package or is it going to be another 18months and does that mean the current price changes and more than doubles in April as not paying that but the advisor on chat couldn’t answer that, could offer me the m500 at £72 a month, eh mate I click on the app for £7.85 a month so £42 why would I pay £72..they were sorry to hear that! anyway digressed, weak signal does anyone know as the advisor couldn’t confirm , would moving to m500 make the signal strength any better to stop things disconnecting ? If It does help and i do move to pay the extra 7.85 is that only till this contract end April or is it 18 months and what would the price be, current 35 add on m500 would be 42 but saying from April 2026 80- not a hope in hells chance If m500 wouldn’t help with weak signal -even now on my phone sitting 4feet away from Hub it’s only 2 bars - then is my Options to just grin and bear it till end of contract and move broadband to SKY as they already have me for TV.?!?! anyone have any ideas as it’s going to get worse the more modern technology has eventhing via WiFi. God help me if they make me get a smart meter as I presume that will need to connect also LOLSolved539Views0likes23CommentsLatency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?Solved236Views0likes20CommentsConstant red light on Hub
The red light on my hub stays red all the time despite switching off. I still have working WiFi and Virgin TV. I have factory reset the hub, checked cables etc. and hub temperature but still red. I’ve read a few other threads and people are suggesting I need a replacement? Thanks32Views0likes2CommentsOld router location, options for moving or improving wifi coverage.
I have a superhub 3. This is placed on the loft landing as back in Telewest days this was where the computer was. It is an open space by the staircase so central to the house... just at the very top. Downstairs where the V6 box is the connection seems to be getting worse. There is a bit of a dead spot downstairs too. 2 WiFi Pods don't seem to make much difference, plus there are limited plug location options in this older house. 1 WiFi Pod is plugged in on the landing pretty much directly below the router on the landing above which I thought would be a great place for it. For a while an extra V6 box was installed on the middle floor, the cable is still there, would I be able to move the Superhub to this, or would that cable now be dead. Although this location is on the middle floor, it is less central and in a room surrounded by brick walls and a closed door. I would also need a way to run a very long ethernet to it as the solar inverter is currently plugged into the Superhub (it has not got WiFi) On M500, would a Superhub 5 have better coverage if Virgin give this on M500. Any tips would be great! Thanks.70Views0likes6CommentsWiFi Pod Not Connecting to Hub
I have recently received the black WiFi pod to improve our WiFi in parts of the house. I have followed the instructions for installation (through the box instructions, and the instructions through VM Connect App), and tried the pod in multiple locations. The latest location I tried is about 10 feet from the main router (Hub 3) with a direct line of sight and still not connecting after 24 hours. Any recommendations on how I might resolve this, or raise this with Virgin? There's seems to be no contact for support through their app. Thanks!33Views0likes1Comment