Forum Discussion

Steveb_bb's avatar
Steveb_bb
Joining in
28 days ago
Solved

Red light on Hub 3

I've had a red light on my hub for about a month. After speaking to the support and doing all the usual things they ask you, turn it off, reset the hub, check the wires are connected etc. It still stays on from the moment you switch it on.

Was told by support this isn't fault, it's stand by? 

Hub3
Red LED
  • David_Bn's avatar
    David_Bn
    26 days ago

    Thanks for reaching out to us Steveb_bb, and welcome back to our Community Forums!

    Sorry to hear of the solid red light on you hub currently.

    The solid red light would symbolise either overheating, a fault LED light or potentially operating in modem mode.

    Check out the envelope in the top right hand corner and providing you're not operating in modem mode, we will take the precaution and look to issue you with a like for like replacement hub.

    Thanks,

    David_Bn

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    28 days ago

    Run the Hub 3 Network Diagnostic Test and see if Temperature is Normal

    • Steveb_bb's avatar
      Steveb_bb
      Joining in
      28 days ago

      I've tried & this says temperature is normal, what else could the light indicate. Stand by doesn't so correct, as the light is constant and comes on as soon as it is powered on.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        26 days ago

        Thanks for reaching out to us Steveb_bb, and welcome back to our Community Forums!

        Sorry to hear of the solid red light on you hub currently.

        The solid red light would symbolise either overheating, a fault LED light or potentially operating in modem mode.

        Check out the envelope in the top right hand corner and providing you're not operating in modem mode, we will take the precaution and look to issue you with a like for like replacement hub.

        Thanks,

        David_Bn

  • Alby41's avatar
    Alby41
    Superfast
    28 days ago

    You could try a simple pinhole reset for about 60 seconds straightened paper clip would suffice . leave it powered on .. take ethernet lead out before the procedure .. this should do a factory reset .. instructions can be seen on the net .. good luck

  • Client62's avatar
    Client62
    Alessandro Volta
    28 days ago

    For a Hub 3 in Router mode, it just means the LEDs' colour is fading.

    For a Hub 3 in Modem mode, the front panel LED is Magenta.