Strange connection issues: unable to connect/bad password/disabled
Hi all!
Our hub 3.0 is having some strange issues.
My housemate returned from holiday and her iPhone would not connect to the WiFi (reading 'unable to connect', but my phone and laptop were fine (we were on holiday together). We tried turning the router on and off, resetting it, forgetting the network, resetting her network setting, checking for software updates, restarting her phone etc. Nothing worked.
Then we realised that her laptop also wouldn't connect to the WiFi. This is strange bc her laptop is not an apple product - previously we assumed maybe it was a problem with her iPhone or apple account settings.
At this point, we try and change the WiFi password and network name. This logs me out as well and now I am unable to connect my phone, my laptop - anything. Then we make a guest account and then I can connect my phone to the main account, but not the guest one.
I can use the internet using an ethernet cable on my laptop, but cannot connect to the WiFi. My housemate is still unable to connect on any of her devices.
I have no idea what could be causing these issues!
Anyone got any tips?
The important thing is do not reboot the Hub after the reset. Just leave it alone whilst it updates and reboots itself. Also when done check there are no entries in the MAC address filtering, just in case. If any device is paused using the Connect app, it can, on occasions, stay paused indefinitely. Always worth checking manually on the Hubs admin console.
