Forum Discussion

k6grimm's avatar
k6grimm
Joining in
23 days ago

Inconsistent speeds and bad connection

Getting bad and inconsistent UPLOAD speeds in my area (gateshead)  2.5 to 40 mbps on 600mbps,
causing timeouts etc. Hop 4 ALWAYS fails, sometimes things are fine but evenings its unbearable.

I cant get use the online status tool to check connection, I tried it a month or 2 ago and got a message saying my  wifi hub needs replacing,

i clicked the order a wifi hub  button and went through the process, they sent out the exact same model of superhub 3, i installed it and it worked went to service status again and guess what.

so now i have a bad connection and no way to see if its an area problem or any status of it.

5 Replies

  • cje85's avatar
    cje85
    Wise owl
    23 days ago

    Don't worry about timeouts in traceroutes, that alone is not a sign of a problem and just means the server is set not to respond to ping requests. My own traceroute to that IP is very similar:

      1     1 ms     1 ms     1 ms  RT-AX86U-9080 [192.168.1.1]
      2    11 ms    13 ms    11 ms  10.53.39.9
      3    26 ms    17 ms    12 ms  80.255.195.240
      4     *        *        *     Request timed out.
      5    28 ms    27 ms    34 ms  80.255.204.67
      6    35 ms    34 ms    37 ms  86-14-250-212.static.virginm.net [212.250.14.86]
      7    36 ms    32 ms    61 ms  216.239.54.127
      8    31 ms    37 ms    37 ms  172.253.74.128
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16    24 ms    24 ms    21 ms  st-in-f94.1e100.net [142.250.151.94]

     

     

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    20 days ago

    Hi k6grimm 

    Thanks for posting and welcome to the community. Sorry for any Broadband issues. I'll send you a PM now to help further.

    Best wishes.

    • k6grimm's avatar
      k6grimm
      Joining in
      18 days ago

      I finally managed to reply to your pm,

      this is the current state of affairs though.

      this was today, but after restarting superhub

      this is repeatable, speeds drop, reboot modem and speeds go back to somewhere near normal.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        16 days ago

        Hi k6grimm 
        Thank you for providing this information. 

        I can see that you're in a private message with my colleague John. Should you have any further questions at all, please let them know through your already open private message, and they'll be able to assist you further.