Service Status - inconsistent information

I got a vm visit last week and given a new hub3, and everything was ok for a couple days..

I noticed on weds a slowing down of my service, so did the standard stuff. eg looked on the service status pages.
an issue found - ok i thought.. usually these are hours at most (and tbf never really noticable to me / or affect my house).
thurs was worse and on the evening total loss of bband, and tv was as service status described "some channels may be freezing or intermittent".

I looked for how to report this, but was stuck in a loop "click here to report online" and then links dead or round in circles.
so saturday morning i phoned up and told VM (i was told a note would be made on account, that i'd lost BBand from service thurs night).

the service status pages say things like "est fix tues 10am" (today), but the "sign up for updates" emails i get, say weds at whatever time. And to confuse matters when phoning the automated fault finder / service status number - they say "no issues in your area".

so which is accurate? lol

Also given that the fix is supposedly today 10am (by the online status page) - yesterday a "report outage" link was finally there, so i clicked and it says logged. the cynic in me thinks it only shows up the day before the fix is due.. because i think i read a rule that basically said the first 24hrs of a fault, vm dont pay auto comp.

also when is any auto comp likely to begin, will it be from the saturday (i phoned and made clear i was calling to say a loss and was told it would be recorded on account). or will it be from when i clicked the link - aka just 24hrs ago (or less).

and also this is confusing as given i have had a new hub / recent visit.. but im almost certain the outage is due to the area issue, as the few days between visit / new hub3 and my setting up a new router (hub modem only) was fine. but of course cant rule it out completely.

thanks.