Forum Discussion

OliverBrit's avatar
OliverBrit
Tuning in
2 months ago

Unacceptable amount of disconnecting and bad connection

For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. 

I've already has 2 engineer visits out, one who didn't even know how to work his own pad and another coming this Saturday, each time they say they can't find a fault in the house or the street and it's definitely not my PC, as it happens on every device.

I work from home, so I need it fixed or it may be time to switch ISP. 

 

Broadband
Connection
Help
Hub 5

10 Replies

  • OliverBrit's avatar
    OliverBrit
    Tuning in
    2 months ago

    It wont let me copy and paste the HUB tables, so I screenshot the constant errors I'm getting 

    [MOD EDIT: Image removed due to containing private information]

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Hello OliverBrit,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your connection at the moment. This is far from the service that we should and want to be providing. How did the visit go on Saturday?

      Kind Regards,

      Steven_L

      • OliverBrit's avatar
        OliverBrit
        Tuning in
        2 months ago

        Thank you for the reply, sorry I saw it late. The situation has not changed, my upload speed is still next to nothing and the BQM shows constant packet loss.

        This will be my last attempt to get it fixed (I think 3 engineer visits was enough of a chance) before I cancel my contract due to these issues. 

         

  • OliverBrit's avatar
    OliverBrit
    Tuning in
    2 months ago

    I'm getting constant packet loss, which I think is why my upload speed is none existent (1000/100 package) I work from home and need the upload just as much as I need the download.

    3 engineers later, telling me all the wiring and router are fine, I'm still having the same issue. What can I do at this point but not renew my contract and try my luck elsewhere?  

     
    • OliverBrit's avatar
      OliverBrit
      Tuning in
      31 days ago
      06-11-2025 07:02:22noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC[REMOVED]
      06-11-2025 07:02:22warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED]
      06-11-2025 06:50:21noticeGUI Login Status - Login Success from LAN interface
      06-11-2025 06:50:12noticeGUI Login Status - Login Fail from LAN interface
      06-11-2025 06:40:37noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC[REMOVED]
      06-11-2025 06:40:37warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED]
      06-11-2025 06:40:34noticeREGISTRATION COMPLETE - Waiting for Operational status
      06-11-2025 06:40:28warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED]
      06-11-2025 06:40:28warningDynamic Range Window violation
      06-11-2025 06:40:28warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC[REMOVED]
      06-11-2025 06:40:28warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC[REMOVED]
      06-11-2025 06:40:28warningDynamic Range Window violation
      06-11-2025 06:40:23noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC[REMOVED]
      06-11-2025 06:40:19warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC[REMOVED]
      06-11-2025 06:40:17noticeHonoring MDD; IP provisioning mode = IPv4
      06-11-2025 06:40:11criticalNo Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC[REMOVED]
      06-11-2025 06:39:46criticalNo Ranging Response received - T3 time-out;CM-MAC[REMOVED]
      06-11-2025 06:39:31criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REMOVED]
      06-11-2025 06:39:28warningToD request sent - No Response received;CM-MAC[REMOVED]
      06-11-2025 06:39:01warningMDD message timeout;CM-MAC=[REMOVED]
      06-11-2025 06:26:19noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC[REMOVED]
      06-11-2025 06:26:19warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED]
      06-11-2025 04:40:12noticeGUI Login Status - Login Success from LAN interface
      06-11-2025 04:38:34noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC[REMOVED]
      06-11-2025 04:38:34warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED]
      06-11-2025 04:38:30noticeREGISTRATION COMPLETE - Waiting for Operational status
      06-11-2025 04:38:24warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED]
      06-11-2025 04:38:24warningDynamic Range Window violation
      06-11-2025 04:38:24warningDynamic Range Window violation
      06-11-2025 04:38:24warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC[REMOVED]
      06-11-2025 04:38:24warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REMOVED]
      06-11-2025 04:38:19noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC[REMOVED]
      06-11-2025 04:38:16warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC[REMOVED]
      06-11-2025 04:38:14noticeHonoring MDD; IP provisioning mode = IPv4
      06-11-2025 04:38:03criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REMOVED]
    • OliverBrit's avatar
      OliverBrit
      Tuning in
      31 days ago
      hannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
      13310000007.740QAM 25625
      213900000010.540QAM 2561
      31470000001040QAM 2562
      41550000009.640QAM 2563
      51630000009.540QAM 2564
      61710000009.740QAM 2565
      71790000009.640QAM 2566
      81870000009.440QAM 2567
      91950000009.440QAM 2568
      102030000009.440QAM 2569
      112110000009.340QAM 25610
      122270000009.340QAM 25612
      132350000009.440QAM 25613
      142430000009.240QAM 25614
      152510000008.940QAM 25615
      162590000009.140QAM 25616
      17267000000940QAM 25617
      182910000008.341QAM 25620
      192990000008.240QAM 25621
      203230000007.740QAM 25624
      213390000007.640QAM 25626
      223470000007.340QAM 25627
      233550000007.340QAM 25628
      243630000007.240QAM 25629
      25371000000740QAM 25630
      263790000006.840QAM 25631
      273870000006.840QAM 25632
      284910000005.140QAM 25633
      294990000004.640QAM 25634
      30507000000440QAM 25635
      315150000003.840QAM 25636
    • OliverBrit's avatar
      OliverBrit
      Tuning in
      31 days ago
      ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
      04960000040.35120QAM 641
      14310000039.85120QAM 642
      23660000040.35120QAM 643
      33010000039.85120QAM 644
      42360000039.85120QAM 645
      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        29 days ago

        Hi OliverBrit 

        Welcome back to the Community Forums. 
        Sorry to hear of your service concerns. We can see that you've another thread open that you're receiving support on. 

        We ask Community members not to open multiple threads on the same issue. This is so we can offer help and advice within one space and save from any confusion and repeated requests that can cause issues on the account, which may delay any resolution. This also helps other members in finding all the support they need in one space, should they have similar questions/concerns.

        Should you still need support on this, please respond to your already opened thread where we are already assisting you with this concern.