Further bill after disconnection date
I have given my notice to VM that I would like my services to end at the end of my 18 month contract, and received written confirmation that they will end on this date (4 Nov).
However, I have now received a further bill for the continuation of my package from 5 Nov - 4 Dec, to be taken by direct debit on 4 Nov, and at a higher rate than I have been paying previously (£135 compared to £75). Why am I still being billed? Should I cancel my direct debit to prevent this payment from being taken from my account?
Thanks in advance for any advice.
Hi mjm69
Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.
You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.
Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill detailing any credits you may have for the services you haven't used. They then refund those monies.
For example my billing date this month is 23rd, but it covers the services between the 19th September and 18th October. So if my services were cancelled and disconnected on 25th then I would expect to receive a revised Final Bill with credits to cover from 26th September to 18th October.
