HDMI Connected to External Monitor to My Laptop Causes Internet to Disconnect.
Hello. I need help with radio wifi signals, please.
Thank you.
What is the problem?
I have discovered the cause of my internet dropping.
Whenever I’m connected via my HDMI that links my laptop to my external monitor, my internet drops. When I disconnect the HDMI cable, the internet is restored.
Numerous people have had this issue on the internet and their solution is to do with changing the channels/bands for the Wi-Fi signals as there is a conflicting interference between the external monitor HDMI and the HDMI connection to the laptop.
What have I tried so far?
- Factory reset Virgin Media Hub 3.
- Reset Network adaptors.
- Check Network adaptors drivers are up to date.
- Installed latest graphics card.
- Installed latest Windows update.
- Turned off my Virgin Media Hub 3 and turned it back on.
- Checked the wires and cables are all in correctly.
- Wifi works laptop without the HDMI plugged in
- Wifi works on my phone and other computers without the HDMI plugged in
- Tried another type of HDMI cable
What do I need help with?
I’m confused about where and what I need to do with the Wi-Fi signals to allow my Wi-Fi to work again with my HDMI external monitor connected.
Here are my current factory restored specifications/properties for my Network Adaptor
Here are my current advanced settings for my wireless signals on Virgin Media wireless hub 3
Thank you.
- Anonymous8 months ago
Fixed.
The original problem was disabling the 2.4Ghz about a week ago but despite re-enabling it, the problem persisted.
Spent the day [04-06-2024] disabling channel optimisation. Enabling it. Disabling it. Enabling it etc. turning off the switch of the hub itself.
Looked at the connected devices channel list on the Wi-Fi analyser app on my phone and for 2.4GHz. Then on the Hub Site 192.168.0.1 only choosing the best channel with channel optimisation disabled. Then Enabling it. Disabling it. Enabling it etc. Letting it time out.
Possible problem was despite the channel optimisation being on there was maybe still a problem with it choosing the channel…it wasn’t actually choosing the most optimal one. Turning it on/off etc maybe has helped.
Also I removed the Bluetooth razer stuff last night from my PC, removed the USB razer and have returned the mouse.
Also Razer Cortex is not the active power plan anymore.
Thank you to everyone who shared their thoughts, tips and advice.
My current settings on the Hub/other settings following the fix: