Forum Discussion

NurseK's avatar
NurseK
Tuning in
4 days ago

7.8.3-2410.5 Bad connections and poor gaming.

My 5x updated last night.

My kids or going nuts, because of the gaming connection keeps dropping, the connection speed seems to be going fast and slow all the time.

It was fine before.

We pay enough for 1 gig lines, we expect it to work as it did.

Any help would be great, TIA

8 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta

    How long till VM rollback the firmware I wonder....

    VM needs to bring back modem mode

  • I did see lots of other posts with the same issue.

    I'm not expecting a fast resolution.

    It doesn't help the router logs being spammed every 15 minutes with erouter0 ipv6 address is empty ..... But I'm sure thats another issue...maybe.

  • Also I noticed the MTU was 2000 and not 1500 as it was prior....

    I'm FTTP pole, < 2 years installed...

    Kids still going nuts, getting kicked out of fortnight and WOW..

  • mattygc2004's avatar
    mattygc2004
    On our wavelength

    Same issues - had new router old firmware and worked again until it updated to new firmware

  • Turns out Virgin borked the update, and as above a pc in the dmz fixes the issue,  its UPNP thats broken. 

     

    Come on Virgin sort your stuff here... we pay you enough..

  • So Virgin acknowledge the issue with everyone's firmware. And say the only way to fix it is to put 1 pc into the DMZ, risking security, or buy a VPN. Then offer me £10. unbelievable. 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey NurseK, thank you for reaching out and we are so sorry to hear about your connection issues.

      We've checked the account and we can see you've spoke to the team since this, did they manage to resolve stuff for you? 

    • legacy1's avatar
      legacy1
      Alessandro Volta

      ...but its ok you can still watch youtube fine