Forum Discussion

offday281's avatar
offday281
Joining in
25 days ago

Hub 3 constant red light

My virgin hub 3 router has a constant red light on the front for the past 3 months.  I have followed all the reset instructions and move its location but it has made no difference. It also regular closed WiFi signal to the TV boxes.

Having read this fourm it looks like it needs replaced but I cant get trough the self help guides to speak to a rep on the issue. Can someone please help here? 

Thanks James 

Broadband
Hub3

6 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    23 days ago

    Hi offday281,

    Thank you for your post and welcome to the community. 

    We're very sorry that your light has gone to that state. 

    We can certainly have this investigated for you. 

    I will private message you now to confirm your details. 

    ^Martin

  • CWH's avatar
    CWH
    Joining in
    23 days ago

    Good morning,

    After leaving switched off overnight then doing the 60sec reset this morning, I now have an internet connection again. However, the steady red light is still on.

     

    Colin

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      23 days ago

      If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Offday281, 

    Thank you for contacting us regarding the issue with your hub. This does sound concerning and we can definitely help you get this resolved today. Could you first answer the questions below please

     

    How long has the issue with hub lasted? 

    When did it start?

    Is the light constantly solid red? 

     

    Once we have this information, we will send you a private message so we can pass security and investigate further🙂

  • azoth82's avatar
    azoth82
    Joining in
    21 days ago

    Hi my hub 3 is showing a red light that sometimes has a dull effect or washed out orange colour to it 

    I have had the hub off overnight, also moved the hub and reset and each way it just come back with red light issue

    It started about 2 months ago when my WiFi went out for a little bit I checked the hub and that's when I noticed the red light 

    • Muhammod_I's avatar
      Muhammod_I
      Icon for Forum Team rankForum Team
      19 days ago

      Thanks for informing us of this azoth82.

      As mentioned above, this is an overheating warning so can we ask if your hub is hot to the touch and if it is, please ensure you unplug it when you can.

      We'll be sending you a private message shortly as well so we can gather more information on this and see what we can do.