Forum Discussion

sl1m_tc's avatar
sl1m_tc
Dialled in
18 hours ago

Anyone on Gig1 Fibre still on DOCSIS 3.0 with a Hub 5?

Hey everyone,

I’m on the Volt Gig1 Fibre package and using a Hub 5, which I thought would be running on DOCSIS 3.1 by default. But when I check my modem status, it looks like the downstream is still locked on SC-QAM, which I believe means it’s using DOCSIS 3.0 instead of 3.1.

Just curious — is anyone else on Gig1 seeing the same thing?

Or is your Hub 5 actually bonding to DOCSIS 3.1 (OFDM)?

If you’ve managed to get 3.1 working properly, did you have to contact Virgin to push an update or reprovision your connection? Or did it just switch over automatically for you?

Appreciate any insights. I’m just trying to make sure I’m getting the most out of the package and hardware. 😊

Thanks in advance!

broadband speed
connection status
Docsis 3.1
DOCSIS3
Gig 1
Gig1
Hub 5
Hub5 issues
super hub
Virgin Media

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    18 hours ago

    Nearly all the channels used on the Hub4 & Hub5 are DOCSIS 3.0, there is one upstream and one downstream 3.1 channel. What do your setting on the hub show.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    18 hours ago

    I think you'll find that your downstream DOCSIS 3.1 channel is locked (so in use). What's happening is that hub 5 creates a connection by bonding a group of 31 or 32 DOCSIS 3.0 channels and also bonding the subcarriers within the DOCSIS 3.1 channel, and then aggregating those two different types of bonded channels to achieve the full connection speed.