First bill query, please can anyone help?
Hi, I was wondering if anyone can please help me understand my first bill? (Virgin was installed yesterday 5 Nov)
I was expecting a bill of 2 months as I am aware you pay a month in advance. My monthly cost is £39.99, so expected to pay £79.98 on my first bill.
When I have gone into my account it says:
£39.99 First month 5 Nov - 4 Dec £49.20 A month in advance 5 Dec - 4 Jan £89.19 total (there are no other charges to be added)
I`m wondering if there is something I am missing as I cannot understand why the month in advance is £9.21 more than the monthly cost. Any advice would be very much appreciated, thank you
Hello katiesmum.
Thanks for your first post and welcome to our community.
Sorry to hear you are having a struggle with your first bill
I'd like to investigate this for you and see if I can break it down as our bills are not the most easy to understand at the best of times.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Gareth_L