Hi,Is there a way of deleting my username, or linking my new account number to my old username please?I am a returning customer, and have been given a new account number. But my online VM Account username is linked to my old account number.I tried ma...
Hello, everytime I update the website on 'myvirgin media' it changes back to the old phone nr. Could someone please get in contact with me to solve this issue. Thank you!
I want to cancel paper billing because I never wanted it in the first place. I have tried to do this over the phone but was told this was not possible. I have read the instructions to do it online via the website but the navigation given in the instr...
My contract is coming to an end and the app shows a great offer. I tick and click through and it states nearly there and that an email has been sent. However no email arrived. I don’t know if the package has gone through. I messaged on the online cha...
I have had exactly the same issue, in that I have renewed my contract early as the online deal was really good, only a small increase having added UHD sports. It includes TNT so really happy. The new channels came active today but had two emails. The...
I have been with VM since May 2023. The contract was for 18 months and the PDF contract document clearly stated this and runs out 16 November 2024. I recently found out on my VM accounts page, and it says there is 8 months contract left? Obviously ...
I am absolutely furious! Took out a Volt Bundle last August 2023 was mis sold an 02 sim - paying £65 for the bundle plus extra £27.50 for the 02 sim which I was told was inlcluded in the package and the price of £65!Ive logged a complaint and got a ...
Good afternoon.I selected an offer in my account to have Sky Sports Ultra HD added for £28.50 last Friday but this has not been applied - I believe this is a manual process.I called VM yesterday and was told I could add this over the phone and they c...