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5463 Posts

Activity in Manage Your Account

Can't cancel paper billing

I want to cancel paper billing because I never wanted it in the first place. I have tried to do this over the phone but was told this was not possible. I have read the instructions to do it online via the website but the navigation given in the instr...

Glennm1 by Joining in
  • 1073 Views
  • 8 replies
  • 0 kudos

Resolved! Problem getting new package offer

My contract is coming to an end and the app shows a great offer. I tick and click through and it states nearly there and that an email has been sent. However no email arrived. I don’t know if the package has gone through. I messaged on the online cha...

package renewal

I have had exactly the same issue, in that I have renewed my contract early as the online deal was really good, only a small increase having added UHD sports. It includes TNT so really happy. The new channels came active today but had two emails. The...

ACB60 by Tuning in
  • 840 Views
  • 4 replies
  • 0 kudos

VM can NOT be trusted!

I have been with VM since May 2023.  The contract was for 18 months and the PDF contract document clearly stated this and runs out 16 November 2024. I recently found out on my VM accounts page, and it says there is 8 months contract left?  Obviously ...

02

I am absolutely furious!  Took out a Volt Bundle last August 2023 was mis sold an 02 sim - paying £65 for the bundle plus extra £27.50 for the 02 sim which I was told was inlcluded in the package and the price of £65!Ive logged a complaint and got a ...

sue65 by Just joined
  • 114 Views
  • 3 replies
  • 0 kudos