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Pending Contract
I agreed a new contract to start 08-07-2025 when my present deal ends. I have phoned explaining to the agent I wasn't happy and she told me that to get the payment to the correct figure quoted she would need to start the contract from June 2025 . I didn't get any email confirmation or able to see this showing on my online account I logged a complaint. Today the complaints department rang and after a long conversation she offered me another deal which was £3.00 lower than my previous deal so I excepted. I can see all the contracts online but am also still seeing this pending contract how can I get that cancelled?Renewal...........
Made a couple of calls as I am due to renew the contract, I guess I should be used to 'doing this dance' every 18 months or so but this time it has become particularly tiresome. Points to note; Like a 40% increase Promised call backs which never happen The frustration of seeing New Customer discounts which are 'not available to existing customers' Accept a lower level of service to maintain a similar cost having just been through the yearly price rise On a positive note I left feedback and I did get a call to discuss trouble was I was out (it was a Friday night and I was in a restaurant) so I was promised a referral to the 'second team' which has not happened. I just wish the renewal process to be clear and transparent and not have to jump through hoops to stave off a 40% rise for a long standing customer. Is it just me or does the community suffer these problems? DuncsLeaving Virgin Media
We are going to be trying to move shortly plus my contract with VM ends in early March and I don't want to renew it. In simple terms how do I leave VM? Can I write or phone VM & use an option if there is one 'thinking of leaving VM' How much notice do I have to give ? ( sorry to be so ignorant but I've been with VM for about 15 years and am not a well person now & don't know the procedure nor have a smart phone with an APP, It's probably in their contract somewhere if I can find it) Does a VM tech come to my home to uninstall / collect their Hub & the 3 Tivo boxes I have? I'm not at all tech savvy and wouldn't know which cables need disconnecting or how to disconnect them! Naturally I could cancel my direct debit with my bank but I don't want VM chasing me afterwards if there's something I should have done! Many thanks SteveBilling Issue After New Contract – Discount Missing (Despite being mentioned on bill)
Hi Virgin Media team, I’m hoping someone can help with a billing issue after what’s been a bit of a nightmare to get sorted initially. After giving notice to cancel, I was contacted by your Outbound Retentions team and agreed a new 24-month contract starting 12 May 2025. The deal was for the Big Volt Bundle with Talk Weekends at £24/month, including a £44 discount off the standard price. This was confirmed in writing, and the contract documents are all correct now. However, on my latest bill, I’m being charged the full price of £68, with no sign of the £44 discount being applied, even though the bill mentions the discount in the notes: "You're receiving a £44 discount. If you change your package you may lose this discount, which ends on 11 May 2027." So the system seems to acknowledge the discount, but it’s not reflected in the bill total. Could someone please check: 1. Why the discount isn’t being applied correctly, 2. When I can expect a corrected bill, and 3. That future bills will show the correct discounted amount of £24/month. I’ve already spent a lot of time chasing this to get the right package and deal set up, so any help resolving the billing side would be greatly appreciated. Thanks in advance, HappymanUKAddress not serviceable
We are a long term customer and have just moved to our new home. The postcode checker says our address can not be serviced. I have spoke to Customer Service and they have said the same. All the other properties in the street are serviceable. How can I convince Virgin to run the cable to my house? I have searched other broadband providers and they also say our hone isn't serviceable. My partner is disabled and is pretty much isolated at home and this is really her only contact with the outside world.Unable to register
As many other posts have stated...when trying to register I get stuck on a "Request In Progress" screen after entering my intended password. Does anyone know if I have to wait for my services to be installed/activated? The welcome mail indicates I should register now so that I can my order etcHi all my contract runs out on 16 August next month.bb only .
What exact date can I give notice to Virgin to cease service on that date 16 August. I was on a chat with customer service and was told if I did it before the 30 days notice I would be charged early disconnection , charged at full price for final period AND they would disconnect straight away. i thought I could give notice between 30 and 60 days and continue service to end of contract without penalty. customer since it started over 35 years Thanks 🙏
