Hi. I am out of contract yet every time I log into my Virgin media to change/renew the contract, I receive the "Oops! Looks like something's gone wrong" message.I tried calling but the call handler had no idea why this issue was occurring and had a v...
I'm frustrated and disappointed with Virgin Media's online renewal process. Our contract ended on September 22 (2024), and we promptly renewed online, selecting the 1 Gig package for £38.91 (which was a small £5 increase over the current package for ...
Has anyone had success in their account closure with Virgin? Passed my contract end date (hurrah!) and yet they sent me a "final bill" for a period in the future wanting me to pay full amount? I don't think so! Tried reaching out to Customer Service ...
Previously left virgin. Just rejoined. But as using same email address, all I can see is my old account details online. I can’t track or manage my new package install / info. looking on here it seems to be a common issues. Can this be sorted pleased ...
My elderly father recently contacted Virgin as his bill had risen over time to £72/month, for basic broadband and phone, a product which is advertised by Virgin at £29.99.He succeeded in reducing his price but only to £62, still double what he should...
I agree, this is not made clear at the time of renewing at all. I caught this we the confirmation email came through and after several attempts to contact customers services, very, very long waits and a few complaints raised and think I have been abl...
Hi thereDoes anyone know the Area Code for Guildford Surrey please as looking at my mum's contract I cannot see anything that looks like it is the code. Thanks.
In January this year I have gone through less than smooth upgrade process to my package. As a result my January bill was higher than usual however VM still collected the usual amount via Direct Debit and the outstanding bill balance was carried over ...
I'm hoping someone can help here - as once again, I'm turning to the Community forum after an unsuccessful telephone conversation. The team here are normally very good! We were given 2 WiFi Pods for free several months ago, following an engineer test...
