Account - Cable
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5762 PostsActivity in Manage Your Account
Netflix downgraded to 'with-ads' - a genuine error or a Virgin Media scam?
With my current 18 month Virgin Media contract ending in January I decided to check my account online a few days ago to see what the starting renewal offer was, and to be fair to VM it wasn't too bad.I also wanted to add Sky Sports UHD to my package ...
Bill in credit last month- does this get refunded to bank?
After switching contracts, my bill has been all over the place, with the latest showing as being in credit.The DD was due 2nd Dec, so I was expecting a credit to my Bank, but haven't had one, or a debit for that matter.Am I reading things right?
Netflix Premium Missing after Renewing Contract
Hello. I can see several people on here have had the same issue. I accepted an online renewal for the package we had that included Netflix Premium. No sooner had I done so than Netflix emailed me to say I now have Netflix Standard with Ads. And my co...
Online renewal difficulties / confusion
Hi thereI see a few people have had some issues with the online renewal thing. I think I'm one of them. I am out of contract 23/Dec I believe. I'm on what was the Ultimate Volt package with sky & tnt sports, cinema, additional box, all calls, 1gig br...
Netflix Recovery Code
Can someone please help as I’m getting to a point of utter frustration at how poor the customer service is from VMMy Netflix account on my Virgin bundle as been compromised, it’s all in Portuguese.I’ve spoken to VM numerous times, and someone told m...
Default - Credit File
Hi, In January this year it was brought to my attention via a third party that I owed Virgin £38. I called Virgin but was told this amount was incorrect, they would cancel the bill and call off all third parties. This month I reviewed my credit file ...
reset memorable word, so I can upgrade package
Can somebody please help me to rest my 'Memorable word' - which proved not to be :),I've looked on my account settings on the app, and online, but cannot find an option to do this.I'm trying to do this, as my contract / package has expired - I picked...
I forgot my memorable word
I don’t know my Virgin Media memorable word and would like to reset it. When I try to proceed via phone, it asks for the memorable word. What should I do to resolve this? Can you assist me?
Unwanted package change
What a shambles. I tried adding TNT sports for a month via my account on the app. It didn’t go through and never got the channel. I contacted support who (after a 30 minute wait via WhatsApp) said the change didn’t go through. I pointed out that I’d...
