ForumsManaging Your Account - Cable Please remember to keep your personal information private6 hours ago7,350 Posts
Managing Your Account - Cable Please remember to keep your personal information private6 hours ago7,350 Posts
Recent ContentRemoving Sky Sports Add On i called to remove Sky Sports. I was told my monthly cost would reduce to £53. Why am I only getting £12.63 off if I remove Sky Sports and Sky Sports HD. They are Addons. SolvedRenewed contract in June but sent an updated one with changes at the end of the month I was coming to the end of the 18 months and used the online service to renew for another 18 months. I signed up on 2nd June and was sent the pre contract agreements. It said: M250 Mixit TV Line rental and Weekend chatter As my parents are also going through this I checked my Virgin email today (actually an Ntlworld account) to see what it says and saw a new contract had been issued on 30th June. Although the price was the same the content had changed to: Broadband Installation, M250 TV Essentials, Virgin TV 360 Line rental and Weekend chatter Firstly I didn't ask for a contract change so I'm not sure why this has been sent out. I have a V6 box which currently has various recordings on it that I don't want to lose so haven't yet upgraded it to TV 360 (from what I've seen the interface is worse than the current Tivo one). Also my understanding is that TV Essentials has fewer channels and also doesn't allow recording? I'm trying to start a support call via WhatsApp but that doesn't appear to be working. Is this a forced downgrade or am I still getting what I agreed to on 2nd June and this is just to update the packages to what they are now called on the VM systems? Virgin Media Connect not doing wifi scan Does anyone know how to fix virgin media connect app to do a WiFi Scan without switching dual sim off to use the app? I have a Samsung Galaxy S24 Ultra Dual Sim, I found switching 2nd sim off the app works. Is there any way around this? Signed up and tried to cancel order, falling on deaf ears I ordered broadband and a day later, girlfriend gotvoffered a better deal to stay, so I tried to cancel my order and it falls on deaf ears at Virgin Media VM connect app and WiFi pods :( Hi Any one help? We had an engineer out 2 days ago to replace the existing router “hub3” with…. Another Hub3. Well, since the change my VM connect app won’t find the new Hub and the WiFi pods won’t connect to the new Router so now I’ve got all the same black spots around my home I had over 12 months ago when I originally started complaining about my WiFi issues, this is not to mention the bandwidth problems I’ve encountered with the Hub3 I was kinda hoping for a more modern Hub, maybe it’s time to switch to lightspeed 🙈(something I never thought I wanted to say). anyone out there know a fix around for the app and the WiFi pod connection problems? I’ve done all the reset buttons app deletes, app data deletes and still nothing. No welcome email and account number Hi there, I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account. I just want to make sure my order is correctly placed and receive the device tomorrow. SolvedAccess MyVM App and VM Connect Hi. I can no longer access these two apps on my mobile phone having been able to do so easily in the past. When I try to log on now it does not recognise my usual VM log in email address which is in blueyonder, not either of the other two email addresses I have. So, I go to "Forgot Email Address" and put in the acct number, area reference and DofB. It then gives an email address linked to this account, which is not one I have ever heard of, but which may exist because I have tried sending an email test message to it which is not returned as unknown. Grateful for any advice on how to overcome this issue. Chloe How to return hub 3's from student flat. My daughter recently gave up her student flat, and the previous tennents had left 3 hub 3's in the cupboard. I brought these back with us and just wondering the best way to return as I do not have any of the previous account details. Thanks in advance. Change mobile number listed on my account Hi I need to change my mobile number as the last digit is incorrect. I’m not sure why as autofill is correct and I wouldn’t have put the digit it has at the end regardless. I also only got my broadband installed on Thursday and I’m already having an engineer out to sort it out as the broadband does not work even going through the online checks. I need your mobile number updated before the engineer comes on Wednesday. Bereavement transfer Hello, my dad passed away in May. I have filled out a transfer form to transfer the Virgin Media account into my mum's name. The TV, landline and broadband package will remain the same, to the same home address, same email address and same bank account (but now in my mum's name). Today, I've had an email but I don't understand. It mentions my dad's contract ends in August 2026 and he was paying £76 per month, but not to worry as Virgin will apply a £45 discount for 15 months. But she will be billed £76 a month for the new account being in her name. Does this mean she will be paying two contracts simultaneously? £31 a month for dad's and £76 a month for herself. I think that's shocking if that's the case because of a bereavement. Solved