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5754 Posts

Activity in Manage Your Account

Resolved! Delayed Install Credit

There was a delay installing my services (VM issue). It's been up and running a couple of weeks and I hadn't heard anything about the automatic (lol) compensation. So, I got in contact with VM yesterday and a bit of back and forth the agent told me m...

georox123 by On our wavelength
  • 2015 Views
  • 7 replies
  • 0 kudos

additional account users no longer supported

I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online accou...

1292 by Joining in
  • 2763 Views
  • 10 replies
  • 0 kudos

Account number doesn't match logon

I was a VM customer some 4-5 months ago.Moved out the area beyond VM availability and have now moved back.Got connected up yesterday but the virgin media app and webpage login both have my old details, as in address, says I don't have a package, old ...

Contract Renewal and netflix

Hi,  Firstly apogies if this is in a inappropriate board. I just used the automatic renewal online for my contract as it expires in January. It offered me a price for exactly the same products/contracts and literally says nothing with change. The off...

Confirmation Email

Hi, I recently cancelled my order for Virgin Media. The agent I called cancelled my order, and when I asked for an email confirming the cancellation he said he would send it. They didn't send any confirmation email for the cancellation. I was wonderi...

clarketu by Just joined
  • 75 Views
  • 1 replies
  • 0 kudos

Still no Disney+ activation link

I’ve been chat dumped twice. Told I needed to go to Disney to sort. Their customer service was superb. They told me they cannot add Disney to my Virgin account- of course they can’t; they are Disney.Despite receiving email (only manually triggered by...

IsaacA by Joining in
  • 1220 Views
  • 6 replies
  • 0 kudos

My Virgin Media

I have two  My Virgin Media accounts as I have two Blueyonder addresses.I have successfully got into one  but I cant remember the password for the other.I have gone through the password reset proceedure but all I get is a rotating 8 which eventually ...

edam by Joining in
  • 42 Views
  • 0 replies
  • 0 kudos