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6372 Posts

Activity in Manage Your Account

Waiting for credit to be refunded

My account was closed on 29th April and I am owed £34.52 in credit. I was advised that this would be refunded within 45 days. It has not been. Virgin Media has my new address and I have not closed my direct debit (I was advised not to do that the ref...

SarahYP by Joining in
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Out of contact prices for existing customers

Hi.  Just discovered that I'm currently paying £82 a month for a package which is almost the same as a new customer package which reverts to only £31 a month once out of contract.  The only difference between the packages is we currently have a highe...

Cmhow by Joining in
  • 6 replies
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Equipment request for contract cancel.

Hi. So i have cancelled my contract a few weeks ago and today got an email for equipment to return. Which is fine, however it is asking for equipment that i no longer have due to upgrade in package quite some time ago, i want to guess over 4-5 years ...

Lokíí by Tuning in
  • 1 replies
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Refer A Freind

Hi. I referred a friend to Virgin over 3 months ago and still haven't received my £50 cashback. I've tried to phone Aklamio and can't get through - they said i was phoning out of hours, even though it's 12:00 on a Friday afternoon.   How on earth do ...

Alw69 by Just joined
  • 1 replies
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Package change charge

My package has just changed after I agreed to sign up to an extension of the deal I had with slight increase in price due to what I thought was normal service increase. now the first bill has come there is a package change charge Of £8.17? Is this a ...

Bill78 by Just joined
  • 1 replies
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When will my contract start

I have picked to have my kit delivered around the 28th/29th. I’m moving into a new property on the 1st.  firstly, I filled in the alternative address section. Is this where my kit will be delivered? Secondly, will this start when it arrives or can I ...

jrh2210 by Joining in
  • 2 replies
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Trouble with referral reward

Hi, I don't even know if this is the correct thread to post this in but there wasn't an option for missing referral reward. I've been checking the aklamio email for weeks now, it changed from "2 weeks" to "less than a week" a while ago, it's now chan...

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