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Can't log in to my account
Funny things are going on here-: The last few days I'm unable and still am to log into my VM account BUT I can still send E-mail's using Firefox with the same E-mail addx, here's where the 'funnies' come in - don't ask I dunno...! I was unable to log in here yesterday, same to day with no joy I struggled and struggled I tried as a last resort BINGO, I logged in and here I am! Still can't get into my VM account, needless to say I can't read or send E-mails there, I just ried whilst writing this! I've put a letter in to Head Office via recorded delivery, seriously VM needs to get their act together, phoning or E-mailing for help is one ALMIGHTY JOKE isn't it? AND VM wants us to refer a friend!!!! If I get no response I'm off to SKY and VM can shout and scream about their contract. The service is completely dire - non exsistent infact, so what is just going on here? It is for sure a VM doing, there is far too many ding-dongs about this kind of activity recently.
Unable to access my virgin media account
I have already posted regarding not being able to access my ntlworld.com emails but I have just tried accessing my account and same thing happen as when trying to access my email account. According to check the service status I was able to enter the postcode and my account name and the message I got was there is maintenance work being carried out. I need to be able to access my account and emails urgently.
New customer - cannot link account as email is wrong
Hi, as per other news users, I am not being allowed to set up my new Virgin Media account as being told that my email address doesn't match. I have triple checked all credentials and am 100% using the correct details. Cannot ask me to send screenshot as you are aware this is a problem throughout. Please fix for me and let me know once done.How can I register an LPA to my mother’s account?
My mother is having a lot of difficulties with her TiVo box, and several streaming services will no longer be able shortly. She has become very frail and cannot manage this on her own, or even with one of us doing it with her. We would like to help her with this, and it seems that registering the LPA (as we have with her bank) would be sensible. Please would you let us know how we can do that please?Cannot login to My Virgin Media or Sky Sports
What on earth is going on? Tried to watch England v India cricket finale yesterday on Sky Sports app, but could not login. Just asked me to enter my email address (not sure which to use as Tesco is s my old one and is now dead and Gmail my one registered with you, but not my username)? Entered Gmail, got a link to click on, said my email address was verified and then just exited that page but did nothing else. Same process happens with My Virgin Media, very frustrating and not what I pay for. Any compensation due? Virgin, please sort this out asap.Unable to link virgin media account to virgin media O2 ID account
Brand new user, signed up to virgin media with my email account, tried to login online, was asked to create O2 ID - created it using the same email address, then was asked to map the two and getting this error: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” I then write the same email I used for both accounts but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. I tried getting support in person, I rang custom service and I'm yet to have this resolved, half a week into my trial period...How am I now supposed to access to my other VM mailboxes?
The way this VM O2 ID authentication change has been handled is disgraceful. They appear to have rolled it out without any prior testing. Just like Elon's "move fast & break things" approach, this has now resulted in a "rapid unscheduled disassembly". For gawd's sake do things properly, Virgin Media! I'm seriously considering moving my email away from these clowns who can't seem to do anything right. It's not as if changing the password is something that offers the customers any extra value at all; this was purely of benefit to the service providers (VM & O2). So we go through these ridiculous extra steps just to verify a new password they want us to adopt? Crazy! If I understand the limited advice provided by other contributors in these forum pages, if the user previously had multiple (say "..@blueyonder") mailboxes under VM, that user now needs to set up VM O2 IDs for each extra mailbox: this is in addition to the VM O2 ID he/she has already been obliged to set up for the primary mailbox. What is the justification for that, why is that necessary? If I previously had 4 mailboxes available under my previous VM email sign-in & ID, why do I now need an additional VM O2 ID for each individual mailbox? There has got to be a better way of catering for this user requirements scenario. I am so disgusted by this lazy thinking by VMO2, I am seriously considering changing my email addresss & moving to another ISP (no small project, as any reader will appreciate). Apalling customer service (NOT!)Unable to complete SSO sign up for VM account
I have the same issue. I had an account with Virgin on an old email, and I created a new account with a new email where I bought the broadband service. I then got an email saying that something is wrong with my account asking for me to call a number for help - the number does not work. In an effort to see what is wrong with my account, I tried to sign into my account online, which made me create a Virgin ID with my new email. I now can’t link the Virgin ID with my account as it says that the account was made with a different email (even though it was not). I reckon it’s probably a bug on Virgins side for customers that have had previous accounts with different emails. please can someone me help to fix this issue?Beggars belief ......
Where do i start ? Very recently I decided to rejoin VM from Sky as the package I was offered was good in comparison to what I was receiving. All seemed well, the representative explained the packages they offered and he was very professional and helpful. All seemed well, date was set for connection and everything looked hunky dory ...... until I received some emails from VM, and after following the links provided I attempted to set up my account etc. Well, this is proving to be harder than collecting hen's teeth !!! The current count is 21 ..... yes you read that correctly, 21 attempts just to verify my email address so I could continue with the registration. Indeed I also tried using the VM app, which resulted in a continuous minefield of blank screens and going around in circles getting absolutely nowhere fast. I then tried going to VM direct via Google and yes you've guessed it ..... up the proverbial creek without a paddle !!! Not by any stretch of the imagination a positive life with Virgin Media. It seems there's an ever increasing disgruntled list of dissatisfied customers who cannot get answers to their many problems. It would be helpful if VM addressed these issues transparently and revealed what they are doing to rectify everything. A very good Customer Service is surely what everyone on here deserves and rightly expects. Reading the many pages of unhappy experiences on here, I'm beginning to wonder if this is such a good idea after all ......