Account - Cable
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Disappearing Homeworks...
After a very messy series of contract changes last year, it appears that HomeWorks was taken off my account. I've now been without broadband since yesterday and can't get an engineer visit until Thursday - rather than the guaranteed next day service ...
free netflix
have just upgrading account and get netflix included, i have yet to recieve any thing explaining how to do this, i have phoned up and tried the online chat, but that has been absolutely useless,, any help please
Most plainless method to terminate contract ?
Hi All, my contract ends in 25th Nov and I've already made a note in my calendar for 26th Oct to get in contact to give my 30days notice. I had an m250 + 'bigger bundle' deal which started as £39.50 and now is around £43 p/m. I hardly use the TV pack...
Want to Cancel all my Virgin media services
SO i Was Quoted 1 price by an agent that never appeared, as this is a breach of the contract i want to cancel everything.I am Disabled and can not get out to Post a letter so i need to send a Email to cancelCan some one please provide me the correct ...
Re: End of contract downgrade broadband package
Hi Carley,I had a very similar situation where they only offer me one broadband deal at 44pounds (on M125 + streaming box) which I hardly use, and would like to downgrade to just M125 only as I can find out that on the website being 24pounds a month ...
No TV service since June
Hi we have had no TV since the end of May beginning June, we waited a week for the technician to arrive he made a repair and then it failed again then we waited for another technician and it failed again, then he requested a new external cable, we w...
VM didn't cancel in cooling off period - AWFUL COMPLAINTS PROCESS NOT RESOLVED
I took out a TV package for an extra £5.50 per month but couldn't connect the equipment when it arrived. I called VM in the first 7 days of the 14 day cooling off period to cancel which they said they would action.- but didn't.I then sent their form ...
Mad contract policy for new customer
Hi, I recently joined (5 days ago) as a new customer on the Big Bundle deal (£33 per month). Having found our M250 speed a little slow, and the TV channels a bit limited, I would instead like to switch to the Bigger Combo Bundle deal at £39.99 per mo...
Returning Equipment
Hi there,I was recently sent a new piece of equipment and have returned the old equipment as advised (following the instructions provided in the pack and using Yodel Store services). Here is the description and serial number of the returned equipment...
Unable to stop paper bills / E-Billing required
Despite carefully following all of the suggested routes to switch on E-Billing to stop paper bills, I am still unable to complete this seemingly simple request.Does anyone have a definitive solution to this problem as I don't want to be charged for p...
