My Contract ended Jan 14th 25 and I have spent 15 hours since Jan 7th 25 to try to obtain a new deal . This has involved both the dreaded 150 and webchat .The WhatsApp option has not worked for me . My Jan 13 th webchat was over 100 minu...
Ok so I am sorry Just chasing advice.I placed an order for 1 gig BB upgrade (as my hub 3 is on redlight after being with me for a number of years.)on 11th Jan 2025 checked the email I was sent and said it would be sorted by today.Checked it and on my...
Virgin media have literally been the absolute worst in the entire time I’ve used them.My husband died last month and I told them I wanted to change the account over , lower the package and if not I would leave. Absolutely nothing at all has been done...
On the 05/12/24 I took up your renewal offer of £64.40 per month on a 18 month contract. I was then sent the pre-contract documents, the contract summary sheet number is - 100277336705. I was very happy with this deal until I received the January 202...
Hi there,I ordered the Big Bundle (TV and Broadband) yesterday, choosing VM as it offered the 16th as an installation date. I've just moved into a new flat I really need internet as I work from home.I received an email today from VM saying it would n...
I’ve just had a new contra t where I’ve had Netflix added but when I sign up to the app it saying to start paid membership will be added to my billing, how does this work as I don’t want it to add money to my account
Last Wednesday I attempted to renew my contract (which expires on 31/01/25) online.I received pre-contract details and accepted the offer online.I got an email from the webteam with a summary of the order (ref. XS1000344482)However, I have not recei...
I renewed my package (TV/Internet/phone), kept it exactly same on 17/12/2024. Had a new contract and a confirmation email but nothing changed so I have been overcharged on my January direct debit. Trying to resolve this but the web chat people are fl...
In November of last year I had notification on my virgin app that my contract was soon to expire and they offered me a new 18 month contract of 78.80 - grab it while you can. Which I did. I received the new contract by email and thought that was it. ...
