Does anyone have experience cancelling a contract without knowing the account number?The account is not connected to my email address, however, the payment method is my personal bank account.I no longer have contact with the account creator.I would p...
Hi there, I signed up for Fibre Broadband via Top Cashback in October last year but in order to receive my cash back, I have to provide a WS or CH number to them. This is not on any communications or documentation that I have received from Virgin Med...
I am struggling to change and renew my account. My online offer gives one price but the contract summary has a different price. When I try to renew on the app it gets so far then there is no way to accept or confirm. I spent 2 hours on the online cha...
Hi, We have moved house to an area not covered by virginmedia. I have not received the email address to send my proof of address to can someone please help? Thanks
hello as I am no longer in a contract with Virgin Media it has expired my wife asked me to look at the offers or the renewals contract offers and every day for 2 weeks I have tried to see them and it always gives me the same error message I have tri...
I have been appointed as attorney to my aunt, who is a Virginmedia customer, and I need to register her LPA with Virginmedia.Perhaps a moderator could assist me.Many thanks
My contract with Virgin Media comes to an end, and I'd like to return the Hub to Virgin Media. As I have moved out and don't have access to my previous address, the only option for me is returning it through collect plus.Is it free of charge to retur...
Good evening,Four months back a virgin media representative cold called my house. They provided me with details about current packages and asked if I was interested. I said I wasn't interested in changing providers because my contract had just renewe...
Hi, I’m still being billed for my phone I purchased through Virgin a few years ago which I’m sure has been paid off. I can’t find any emails relating to my agreement and have spent all day being passed from Virgin to 02 can anyone help ?
I’ve recently moved house and it coincided with getting a new deal with VM. I now have a new contract with a new account number etc. When I try to log in, it just goes back to my old account. I have tried registering my new account but says we have f...