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Managing Your Account - Cable
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Returning Virgin kit back
Hi I have closed my Virgin Media account, and, two week ago exactly, I sent the kit back following the instructions from Virgin Media. I have just received and email stating that I would charged 130.00 on 07-Jan if the kit is not received. I actually have no way to prove that I sent the kit back. Yodel, after they scanned the box in, told me that they didn't give receipts. Could some from VM team help confirming my return? If the shipment got lost, how do I avoid getting charged for something that is not my fault. ArturArea Reference Code
I’m trying to link my O2 and Virgin Media accounts and I’m unable to do so because it requires an Area Reference Code. I have never been issued with this code as I signed up two weeks ago over the phone and have not received any correspondence from Virgin by email or regular mail. Can you supply me with an Area Reference Code for PA4 0EG as I really don’t want to spend another hour on hold to get an unsatisfactory response to my enquiry. TIANetflix Hacked
I see that the Netflix app supplied by Virgin Media is frequently hacked. This happened to me on Christmas Eve, I received an email to say that I had changed my subscription (I hadn't) and my TV Netflix app was now in Spanish with Spanish names using it. I used the fault chat-line to report it, but the agent appeared to have no knowledge of this type of hack occuring and wrote that someone would phone me in a couple of days. I can see, by reading old posts on here, that this is a common occurrence, solved by Virgin issuing a passcode. Why aren't the online agents aware of this and ready to assist? It is clear that this is a known, unsolved, continuing problem, that Virgin should have tidied up long ago. It ruined my wife's Christmas viewing. How long will it take for someone to fix this for me personally, and fix the problem permanently?Messages about returned kit
I returned my virgin kit weeks ago and have receipts from Yodel. I keep getting messages saying I will be charged for not returning it. I cannot contact anyone who can manage my account and remove this charge. Yodel have lost the parcel and I don’t see why I should pay for this.
Returning kit
Hello, hoping a mod can help as customer service are struggling to help. I returned all my kit when my contract ended, apart from one WiFi pod as this broke a around 3 years ago, virgin replaced it but never took it off my contract even after mentioning it on contract renewals. I keep getting emails asking for it back otherwise I'll get a fine. I keep calling CS with no luck. They keep telling me they have taken it off. This morning I had a new email asking to return 6 WiFi pods! Any advice would be great as I can't be wasting any more time calling CS!
Contract renewal link faulty
I'm trying to renew my contract via a link texted to me today, but get the 'oops' error message that the page doesn't exist. It seems to be a common issue on this forum. I have no intention of renewing at full price - who am I best to contact to arrange the discount offered?Netflix activation error
I received an email to activate my netflix subscription as part of my package however, when i click on the link this doesnt work. I have also try to activate my netflix on the entertainment services page and I am getting this error: Sorry, something’s gone wrong! We’re having some technical issues. Please try again later. Can someone please help with this?! A bit of a joke that we had our installation in November and I still am unable to get this sorted. Seems like there are many others having the same problem.Account Number
Finding it impossible to get my account number have all other relevant info but can't seem to get this. Have not received a bill or welcome email and phoned several times for help and told it will be mailed to me but still not received it with the mail sent just bumf relating to look on your welcome email which I have informed them I haven't received. Started account on 04/12/25 please tell me I don't have to wait till march when I should receive my first bill . Please can someone help .
A Decision from the Ombudsman
So after months and months from the introduction of the shambolic VM/O2 login which locked me totally out of my account settings for nearly twelve weeks, the Ombudsman has upheld my case, awarding a compensation payment from VM. When you prepare your case you have to fill in the section that asks you what in your view would be a satisfactory agreement to finalise the issue. Whilst the Ombudsman was reflecting on my suggestion of a public execution of a random ten senior managers, VM in the meantime countered with a legal loophole citing some obscure regulation that this was not within the contractual terms and conditions… even for senior VM managers. (Maybe ten was too many?! Perhaps 5 would have been accepted?!) Oh well! (PS … my compensation payment has now all gone to Cats Protection… and for anyone out there with an issue… look to the Ombudsman… It takes time, but it can be done!)
