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Activity in Manage Your Account

Complaint reference: C-0411241397

Ashleigh_CThe M250 Broadband service was unexpectedly terminated on Saturday 02 November 2024 at 24:00 hours (end of day). Virgin Media Chat on Sunday 03 November 2024 says there is no fault, Broadband service has been terminated by Virgin Media, and...

crimsom by Dialled in
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Moved house, lost Netflix

I recently moved and and moved my existing Virgin services with me. However since moving I no longer have access to Netflix which is included in my package. It just asks for new payment info. I can’t get anywhere with a solution from the customer ser...

Contract Renewal Offer changed

Hi, I hope somone from the forum team can help me.My contract expires on Dec 7th. I pay £28.28pm untill then. Last week I looked at my renewal offers and was offered the same price as I'm paying now. I went to accept the offer on Friday and my renewa...

NeilR123 by Just joined
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  • 1 replies
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Unable to see account details online

HiI'm not able to see information about my package or billing online. If I log in and click on "billing" under my account, it takes me to the help page - I click on billling and payments->view your bill->broadband, TV and landline and am taken back t...

Moved house and owed money

Can anyone from Virgin please help! I moved house 4 years ago and had to change provider as Virgin are not in this area. A few weeks ago while sorting out paperwork I came across a cheque from yourselves that obviously hadnt been cashed in. I called ...

ShazWard by Just joined
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  • 1 replies
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Resolved! Contract ending/moving house

Hi,Just wondering if someone could explain what happens when your contract ends? Can you then leave at any time after this as long as you give the 30 days notice? Our contract is due to end in January, we are due to move house December. I am consider...

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