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Activity in Manage Your Account

Not recieved my free gift

Hi, Ordered my virgin media package in April, got it connected the 1 of may, i picked the nintendo switch as my free gift, but have no recieved anything, Contacted virgin online chat and was told someone would email me back from the right team in 4-5...

Honouring contract price

Hi, just any advice/suggestions on my situation. so before my first 18month deal with virgin came to an end, I called discussing nee price etc. wanting to strip it to the bare bones to have price around the £50 mark, this was without sports, extra bo...

Wi-Fi pods

I ordered a wi-fi pod from virgin media but I have not received a confirmation email or text. The guy on the phone said it was ordered and that I could track the order, but that’s proving impossible without the required information. What’s going on V...

Can I cancel my O2 SIM after a Volt deal?

My broadband package was coming to an end so I did the usual call and threaten to cancel dance, but was offered 1Gb for £30 a month. It's £24 per month on my Virgin contract, and they signed me up for O2 SIM for £6 a month under a separate contract. ...

doketwaj by Just joined
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My VM linked to old account

Hi, I have reconnected my services after disconnecting but after receiving my equipment today nothing is working ( no broadband or TV) and when logging into the My VM website it is still linked to my old account number, could this be why?  

Resolved! Won't be here to get the return package

Hi, I cancelled my contract and I am leaving the UK in a few days for a few months, however I was told I had to wait 2 weeks to receive the return package to return the equipment i received.The equipment is still in its box all intact and I saw in th...

no welcome kit

Hi i am using virgin media for 2 monthsnobody sent me any details of my account number over post, email etcjust you need direct debit details, strange

Anonymous by Not applicable
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