After a very messy series of contract changes last year, it appears that HomeWorks was taken off my account. I've now been without broadband since yesterday and can't get an engineer visit until Thursday - rather than the guaranteed next day service ...
I have just had one of those 'amazing' early contract renewal emails. Mine does state that TNT is now not part of the package but on closer inspection there are a lot of other differences to what I am currently on (no mention of Netflix or a 2nd box ...
Hi, Ive been a customer of VM along with my family members who all use the service for YEARS.I have been made homeless through no fault of my own and was evicted by the landlord on the 17th October, i have no new fixed address and am staying with fre...
Hi All, I have what I believe to be a strange situation, which I don't believe is 100% legal. I'm moving out of my property this week. VM disconnected yesterday, and I got my final bill today. I owe VM £185 as my contract legally ends in April 2025. ...
Hi All, I called Virgin in July to renew my contact, and while on hold was given the option to be sent a text with my new contract option, which I did. The new contract was £65.75 per month which I signed up to. A few days later I received a bill for...
Hi Virgin Media Team,I recently accepted a renewal offer for my Virgin Media contract, as my previous contract had expired. I was sent the pre-contract documents, which I reviewed and agreed to, and I was happy with the terms offered. However, on the...
I have written to VM to cancel my broadband service. I have a copy of the letter that was sent via registered mail to the address in the contract & website. I have proof of postage. The cancellation has not been acknowledged.I then contacted VM via W...
I signed up to a new Virgin WiFi contract last week and was expected delivery today which is yet to arrive. I’ve also no received any documents other than Pre-contract documents so do not have an account number even after paying the installation fee....
I signed up for virgin WiFi on Monday, it was due to be delivered on Thursday. It didn't arrive and they never sent my contract so I don't have an account number to use the get help through one of the phone numbers. I've signed up again today just in...
