Good evening all.I received an email from Virgin this morning informing me that my contract had just ended and that my new monthly price would go up to £147.50 from £92. This is simply not affordable for us so I called customer services and after a l...
Hi - my contract (BB/Landline/TV) with Virgin ends 24th November 2024 and I intend to cancel all services from that date. In the meantime - tomorrow actually - I am having Community Fibre installed free for 12 months, including "landline" service whi...
Hello,I have a number of related issues that you have failed to manage through your customer services.1) I have an active direct debit on my VM account and yet VM failed to ask for funds from my bank for my latest bill.2) I am 8 months through an int...
Hi,My current broadband package was due expire on 15/11/2024, when I signed into "My Virgin Media" account there was a new tlle "Your contract expires soon - Renew now to lock in your new price".I clicked into this and selected the option to customiz...
Hi I changed my package last month and was given a date for a new box and sim to be delivered on 13th August but it didn’t arrive. I contacted customer service to be given a new date of the 13th September but still being charged the higher rate which...
I have had tonight to make a second complaint after just now receiving a generic pointless ignored response to my complaint! I have asked for my complaint to be dealt with a second time now by opening a new one! as you have not even bothered to read ...
My account is set to be cancelled on September 14th, but today I received a bill for the next period after my contract ends.I tried reaching out to live support, but after 15 minutes of going in circles about why I’m cancelling, I gave up. I have the...
I’m really not happy at all - I had a VM Sales Rep come to my home and offered firstly a 1Gig internet package for a price. After I said I’ve got a 950Mb service cheaper, they offered to add an additional small discount which although didn’t match ...
Hi, today I've cancelled my contract as I'm moving house and I'm not taking the services with me. During the online chat, I was told that I was to send in a copy of my new rent agreement (that shows new address) , so a credit for the (pro rata) termi...
Contacted Virgin as my contract was coming to an end. I wanted a bigger bundle but the offers were poor. Somehow got talked into taking out 1Gb broadband and 02 together for £64 per month. I was previously on an ok deal of about £30 for broadband per...
