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Activity in Manage Your Account

Area code

I'm trying to get registered for the virgin media online but I don't know the area ref number for Houghton le spring -DH4 area. My emails have all been deleted by accident so can't get my paper work so if anyone can help me out with this that would b...

My VM linked to old account

Hi, I have reconnected my services after disconnecting but after receiving my equipment today nothing is working ( no broadband or TV) and when logging into the My VM website it is still linked to my old account number, could this be why?  

Pre contract

I was looking at offers for upgrading my broadband. The increase in cost was more than I wanted to pay so I didn't continue any further.I have now received two emails with pre contract documents stating that I have taken a new contract for 18 months ...

lilacjc by On our wavelength
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Still waiting for my free lg tv.

I signed up for virgin tv/broadband with the promise of a free lg tv in March this year.. I have not received this, no confirmation/communication regarding this from virgin media. Why should I have to chase this up? Who should I speak to regarding th...

Remmi75 by Just joined
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I would like to leave a compliment for the agent I spoke with today in regards to my billing issue.  Orven took his time to listen to my issue and work with me to ensure that we could get this resolved in a manner that helped me and also ensured the ...

Talk to Customer Services

Hi my account has been restricted due to an outstanding bill. Due to this restriction I'm unable to call 150 or the 0345 number as I get the automated payment line, but I want to talk to an agent.Come on Virgin why are you so against actually talking...

Aidan3 by Tuning in
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