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5685 Posts

Activity in Manage Your Account

Renewal Contract not Actioned

I've spent nearly 4 hours on chat this morning dealing with one idiot after another who can't seem to grasp a simple concept. I agreed a new contract at my existing rate at the start on November, I got all the paperwork through and thought that was i...

Andymc77 by Joining in
  • 156 Views
  • 3 replies
  • 0 kudos

what is my area code?

i am trying to set up account. i do not know my area code. i am currently using virgin media internet. my postal address is bt499qn and i am in northern ireland, limavady, county londonderry.

E-billing impossibility

Why do the instructions on how to change to e-billing on the paper statement not work? Why is it not obvious how to make this change when you log into your account? There are many forum messages about this and any response from Virgin seems to be via...

S4Nan by Just joined
  • 63 Views
  • 1 replies
  • 0 kudos

Unwanted package change

What a shambles. I tried adding TNT sports for a month via my account on the app. It didn’t go through and never got the channel. I contacted support who (after a 30 minute wait via WhatsApp) said the change didn’t go through.  I pointed out that I’d...

Elgeet1 by Tuning in
  • 846 Views
  • 9 replies
  • 0 kudos

Cancel paper billing

I have been a customer of yours for many years and I never received a paper bill until I moved house recently. You are now charging me for paper billing. I have tried to cancel online with no luck..I have phoned to get this cancelled but no help from...

HB113 by Joining in
  • 69 Views
  • 1 replies
  • 0 kudos

Moving flat, need some advice.

Hi everyone.I'm moving flat and pay the virgin media Internet bill for my old place. My flatmates are staying and will need internet. Can i transfer the bill to them or do i have to cancel and then have them apply separately? If so will they have to ...

galonch1 by Just joined
  • 90 Views
  • 1 replies
  • 0 kudos