Account - Cable
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5688 PostsActivity in Manage Your Account
Unwanted package change
What a shambles. I tried adding TNT sports for a month via my account on the app. It didn’t go through and never got the channel. I contacted support who (after a 30 minute wait via WhatsApp) said the change didn’t go through. I pointed out that I’d...
Out of Contract with an old Hub, some questions please
So it's just dawned on me that I ought to check how old my Hub is. Answer - ancient, 3.0, so no updates available and only IPv4 from the looks of it. I see I have a Black Friday deal available (who knows for how long!) to stay on my current deal for ...
Cannot switch to paperless eBilling
Hi Steven, I'm having the same trouble cannot find how to sign up for ebilling. Could you drop me a message as well please? Thanks
Re contracting nightmare
My contract is due to end and the price hike was high. I decided to move to Sky for a much better deal. Trying to cancel via chat I was persuaded to stay with a better package for £64 - more than half what I’d been quoted. No documentation was receiv...
what is my area code?
i am trying to set up account. i do not know my area code. i am currently using virgin media internet. my postal address is bt499qn and i am in northern ireland, limavady, county londonderry.
First direct debit not collected
joined Virgin in October, direct debit is showing on my internet banking but nothing has come out my account yet.
Renewal Contract not Actioned
I've spent nearly 4 hours on chat this morning dealing with one idiot after another who can't seem to grasp a simple concept. I agreed a new contract at my existing rate at the start on November, I got all the paperwork through and thought that was i...
E-billing impossibility
Why do the instructions on how to change to e-billing on the paper statement not work? Why is it not obvious how to make this change when you log into your account? There are many forum messages about this and any response from Virgin seems to be via...
Netflix downgraded from premium upon renewal
Rather than start another thread about the same thing - I have also just had exactly the same thing happen. I accepted an offer on line to continue the same package as I had. The pre-contract documents show "Netflix Premium" buy the new contract sa...
Cancel paper billing
I have been a customer of yours for many years and I never received a paper bill until I moved house recently. You are now charging me for paper billing. I have tried to cancel online with no luck..I have phoned to get this cancelled but no help from...
