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5895 Posts

Activity in Manage Your Account

Disappearing Homeworks...

After a very messy series of contract changes last year, it appears that HomeWorks was taken off my account. I've now been without broadband since yesterday and can't get an engineer visit until Thursday - rather than the guaranteed next day service ...

gswarbrick by On our wavelength
  • 177 Views
  • 12 replies
  • 0 kudos

Resolved! Re: TNT Sports removed from package

I have just had one of those 'amazing' early contract renewal emails. Mine does state that TNT is now not part of the package but on closer inspection there are a lot of other differences to what I am currently on (no mention of Netflix or a 2nd box ...

archercj by Fibre optic
  • 497 Views
  • 13 replies
  • 1 kudos

No acknowedgement of Cancellation

I have written to VM to cancel my broadband service. I have a copy of the letter that was sent via registered mail to the address in the contract & website. I have proof of postage. The cancellation has not been acknowledged.I then contacted VM via W...

dush by On our wavelength
  • 78 Views
  • 4 replies
  • 0 kudos

No delivery and no contract

I signed up to a new Virgin WiFi contract last week and was expected delivery today which is yet to arrive. I’ve also no received any documents other than Pre-contract documents so do not have an account number even after paying the installation fee....

Maxwxll by Just joined
  • 61 Views
  • 1 replies
  • 0 kudos

Haven't received contract or router

I signed up for virgin WiFi on Monday, it was due to be delivered on Thursday. It didn't arrive and they never sent my contract so I don't have an account number to use the get help through one of the phone numbers. I've signed up again today just in...

rebphil by Joining in
  • 291 Views
  • 3 replies
  • 0 kudos