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5689 Posts

Activity in Manage Your Account

TNT Sports!

Like many others on this forum, I’m fuming with VM regarding our contract renewal! We received an email inviting us to renew (contract ends on 17 October) with the same package but at a higher price. We’re pensioners & need to budget, so we went to t...

Ordered wrong product

Can someone please help me? I am a new broadband customer but when I ordered I accidentally ordered Volt500 instead of Volt1gb. I am have had three separate chats with customer support that lasted hours to get my order changed post installation but i...

Unwanted package change

What a shambles. I tried adding TNT sports for a month via my account on the app. It didn’t go through and never got the channel. I contacted support who (after a 30 minute wait via WhatsApp) said the change didn’t go through.  I pointed out that I’d...

Elgeet1 by Tuning in
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  • 10 replies
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Re contracting nightmare

My contract is due to end and the price hike was high. I decided to move to Sky for a much better deal. Trying to cancel via chat I was persuaded to stay with a better package for £64 - more than half what I’d been quoted. No documentation was receiv...

JD5194 by Just joined
  • 51 Views
  • 0 replies
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what is my area code?

i am trying to set up account. i do not know my area code. i am currently using virgin media internet. my postal address is bt499qn and i am in northern ireland, limavady, county londonderry.

Renewal Contract not Actioned

I've spent nearly 4 hours on chat this morning dealing with one idiot after another who can't seem to grasp a simple concept. I agreed a new contract at my existing rate at the start on November, I got all the paperwork through and thought that was i...

Andymc77 by Joining in
  • 179 Views
  • 3 replies
  • 0 kudos

E-billing impossibility

Why do the instructions on how to change to e-billing on the paper statement not work? Why is it not obvious how to make this change when you log into your account? There are many forum messages about this and any response from Virgin seems to be via...

S4Nan by Just joined
  • 78 Views
  • 1 replies
  • 0 kudos