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get strange result from 'forgotten email address'
I just signed a broadband-only contract with VM after an absence of some years. Among the tsunami of emails I have received is one inviting me to sign-in to 'My Virgin Media' account (or register for one). I started the sign-in process and immediately selected the 'forgotten password' option. I entered the requested details (name, account no. service area code). the result of the search is strange: So, some questions: What can I do with this? Do I need to create a new 'My Virgin Media' account, assuming the one from years ago is now non-existent? If my old account is still available, how do I find out what email address to use with it? Advice appreciated.
Need advice about the O2 price increases and Virgin Volt deal
My wife has an O2 SIM-only pay-monthly deal [it's not a contract], for which she is currently paying £11.50 [which will be going up by £2.50 next April to £14] a month, but it gives us the Volt deals with Virgin. So could I cancel my wife's monthly deal in January and then when my current Virgin Volt deal ends in February can I then go with Virgin for everything,i.e. the mega volt package which includes an O2 sim deal which would then save me the £11.50 [going up to £14 a month in April]my wife is paying for her current month-to-month Sim Only deal? If you think what I'm saying is correct, does my wife have to give ex-amount of time to cancel her current month-to-month O2 SIM-only deal? Sorry if that's a tad complicated, but I can't think of a better way to put my dilemma into wordsNetflix login not working on another device
Hi, I have Netflix on my Virgin TV account. Works ok via Tivo box. But won't let me login on another device. Just says incorrect login even though I am using my correct Virgin Media login details. Can you help? P.s. I have a separate Netflix account which zi want to close but need to make sure I can access my Netflix account from Virgin ok. Thanks a lot, SvenCan't login to account
Recently set up fibre and I seem to be unable to authenticate with either VM Connect app or the website (virginmedia.com) - I'm presented with a "something went wrong" I've tried the website in chromium & Firefox - neither works. There was an JSON error in the browser dev tools but I'd have to check on a PC again to get the exact error code.Welcome gift not received
I have contacted Virgin 6 times regarding this and where the promised welcome gift TV is. I have tonight spent another 2 hours on chat and on the phone and I am nowhere further forward. Nobody can give answers. I keep being promised contact within 24 hour and nothing. Anybody else in this situation?Contract Renewal not gone through
On the 5th of October I renewed my contract via the app at a new cost of £73.76 a month on a 24 month plan. My latest bill has come through today for over £100 (almost £20 up from last month) and according to the app I am still showing as up for renewal but now at £75.15 a month. I have no idea why the first contract renewal hasn't gone through, no idea why the latest bill is so high and no idea why I'm still being offered another renewal at a higher price. Is renewing via the app a known issue for it to go wrong?Unable to link my Virgin Media account to new Virgin O2 identity
Hello I'm starting a new thread as suggested. I've had trouble for weeks trying to log on to My Virgin media account. This has been established for many years previously. In the last few months (can't remember exactly when) I went through the process of setting up a new Virgin O2 identity. I got as far as the page where I had to link my Virgin Media account. I entered my Surname, account number and area number. When I clicked on Submit, I got another page saying my account could not be found. I have run out of retry attempts. I am using the account number and area number that Virgin Media send on my monthly bill (received by email). This is pretty frustrating. I cannot log on to check service status, which I have needed to do a couple of times recently because of network outages. How can an organisation get something so fundamental as account login so terribly wrong? As an aside, this new Virgin O2 identity system tells me that my main e-mail address is invalid. This is the email address that Virgin Media sends my bill to. My obfuscated address is myfirstname@mysurname.online Yet the new identity system says that this is invalid. Why? Regardless, I resorted to using a temporary gmail.com address to set up an identity. Crazy. Frustrating. Please help. I've called the helpline twice now and they can't resolve it. Only unkept promises to call back or instructions to wait a few weeks and retry. Really?Cancelled and transferred to another provider but still being charged
I left Virgin on 31stJuly. i transferred to another provider I was out of contract and gave 1 month's notice. But they have nonetheless been sending me demands for money (luckily I expected them to be useless so I'd cancelled the DD mandate, .i paid a request for payment wich i knew i would have but have now recieved info saying thank you for the new package and a bill I have tried of contacting them. not able to phone during the day so have tried chat over several nights please see below screen shot its the same every day How do I get Virgin to actually close my account and stop charging me? please help
