Account - Cable
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5769 PostsActivity in Manage Your Account
Switch to ebilling
Hi,I have been trying to get my account switched to eBilling since July with no success, have spoken to several customer service advisors who have ensured me this has been done, and have continued receiving a paper bill each month and continued being...
Still Being Charged for Paper Bills Despite Multiple Assurances
Hi,I’m reaching out here because I’m at a loss with this ongoing issue. Since September, I have been in contact with Customer Service multiple times, both via phone and WhatsApp, to get the paper bill charges removed and switch to eBilling. Each time...
I can’t switch to ebilling
This is just getting ridiculous. I have tried many times to switch to e-billing now. On the last attempt Hayden from Customer Service told me he had solved the issue after a very long and complex process. However, today yet again I received my bill ...
Netflix downgraded to 'with-ads' - a genuine error or a Virgin Media scam?
With my current 18 month Virgin Media contract ending in January I decided to check my account online a few days ago to see what the starting renewal offer was, and to be fair to VM it wasn't too bad.I also wanted to add Sky Sports UHD to my package ...
virgi direct debit
Hi, i changed my direct debit after the last payment in november, have check with bank and VM which says all set up but keep getting texts saying i've cancelled direct debit from VM and o2 (i'm not with o2, been onto VM chat just get a robot which go...
Cancel TNT
Hey there.What's the easiest/quickest way to cancel an add on. i.e TNT sports.?Thanks.
Resolved! Mega bundle including netflix. Do I cancel my existing Netflix account?
Just signed up for new mega tv bundle which includes Netflix standard with ads. Activation email received. - v efficient. I already have Netflix standard without ads. for which I pay separately. I use the same email address for both Netflix and Virg...
Resolved! Account Issue
Did anyone manage to get this sorted ? I am having same problem and given up on phone / online chat as been trying since 9 this morning. Thanks [MOD EDIT: Post split to create own thread. @Fifer9 please provide more information so the Forum can h...
Help, never added email or memorable word, no way to access account
I was sold Virgin over the phone , and promised a £50 referral fee for being a student. I never received that nor a single bill. I that was 15 months ago for a 12 month contract.I have no way of accessing the account to cancel or even understand the ...
Netflix Recovery Code
Can someone please help as I’m getting to a point of utter frustration at how poor the customer service is from VMMy Netflix account on my Virgin bundle as been compromised, it’s all in Portuguese.I’ve spoken to VM numerous times, and someone told m...
