Is anybody else having this problem?For months now I have been billed £17.99 for Netflix premium that I do not have. It is described as a Stream Subscription. I do not have any TV services from VM, I only have broadband. I have never requested Netfli...
Sorry in advance for this long ramble.Ive just spent a very frustrating hour on the phone to VM to try and renew my contract,I've had several emails over past weeks saying recontract now and I would get an exclusive deal, with links. The 18 mth contr...
HelloVery frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal informatio...
Hi, we’ve been served a Section 21. We are moving in with family who already have Virgin Media. Will I be able to cancel or are they able to put the account on hold for 6-12 months until we move into a new house again?Any help would be greatly apprec...
Hi! I have recently joined Virgin Media when moving into my new house however am unable to access areas such as My Virgin Media because I was never sent my account numberIs it please possible to resend these details to my email?Thanks,James
Hi Moved house in july 2024,closed my old account with virgin media opened a new account at my new address.Thinking my new account would move my direct debit over.But virgin media keep sending me texts telling me my payment is now due with overdue p...
So looking for some advice on how to proceed. Sorry, this is a little wordy. 30th June, got a random text saying my upgrade is on the way, click link to track - no number/id, assumed it was spam. Then got another text from VM saying equipment will ar...
As above,Outrageous behaviour after I requested cancellation. Speaking with O2 I have had a hard credit search done too?!! This affects my credit score and am looking at mortgages in a few months too. I am going to make a complaint and I suspect go t...
