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Account - Cable

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5769 Posts

Activity in Manage Your Account

Switch to ebilling

Hi,I have been trying to get my account switched to eBilling since July with no success, have spoken to several customer service advisors who have ensured me this has been done, and have continued receiving a paper bill each month and continued being...

Kat84 by Joining in
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  • 2 replies
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I can’t switch to ebilling

This is just getting ridiculous. I have tried many times to switch to e-billing now. On the last attempt Hayden from Customer Service told me he had solved the issue after a very long and complex process. However, today yet  again I received my bill ...

virgi direct debit

Hi, i changed my direct debit after the last payment in november, have check with bank and VM which says all set up but keep getting texts saying i've cancelled direct debit from VM and o2 (i'm not with o2, been onto VM chat just get a robot which go...

dchgv1 by On our wavelength
  • 46 Views
  • 0 replies
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Resolved! Account Issue

Did anyone manage to get this sorted ? I am having same problem and given up on phone / online chat as been trying since 9 this morning.   Thanks   [MOD EDIT: Post split to create own thread. @Fifer9 please provide more information so the Forum can h...

Fifer9 by Joining in
  • 574 Views
  • 3 replies
  • 0 kudos

Netflix Recovery Code

Can someone please help as I’m getting to a point of utter frustration at how poor the customer service is from VMMy Netflix account on my Virgin bundle as been compromised, it’s  all in Portuguese.I’ve spoken to VM numerous times, and someone told m...

mick121 by Just joined
  • 108 Views
  • 1 replies
  • 0 kudos