Forums
Managing Your Account - Cable
Please remember to keep your personal information private
Recent Content
Renewed contract in June but sent an updated one with changes at the end of the month
I was coming to the end of the 18 months and used the online service to renew for another 18 months. I signed up on 2nd June and was sent the pre contract agreements. It said: M250 Mixit TV Line rental and Weekend chatter As my parents are also going through this I checked my Virgin email today (actually an Ntlworld account) to see what it says and saw a new contract had been issued on 30th June. Although the price was the same the content had changed to: Broadband Installation, M250 TV Essentials, Virgin TV 360 Line rental and Weekend chatter Firstly I didn't ask for a contract change so I'm not sure why this has been sent out. I have a V6 box which currently has various recordings on it that I don't want to lose so haven't yet upgraded it to TV 360 (from what I've seen the interface is worse than the current Tivo one). Also my understanding is that TV Essentials has fewer channels and also doesn't allow recording? I'm trying to start a support call via WhatsApp but that doesn't appear to be working. Is this a forced downgrade or am I still getting what I agreed to on 2nd June and this is just to update the packages to what they are now called on the VM systems?
VM connect app and WiFi pods :(
Hi Any one help? We had an engineer out 2 days ago to replace the existing router “hub3” with…. Another Hub3. Well, since the change my VM connect app won’t find the new Hub and the WiFi pods won’t connect to the new Router so now I’ve got all the same black spots around my home I had over 12 months ago when I originally started complaining about my WiFi issues, this is not to mention the bandwidth problems I’ve encountered with the Hub3 I was kinda hoping for a more modern Hub, maybe it’s time to switch to lightspeed 🙈(something I never thought I wanted to say). anyone out there know a fix around for the app and the WiFi pod connection problems? I’ve done all the reset buttons app deletes, app data deletes and still nothing.Access MyVM App and VM Connect
Hi. I can no longer access these two apps on my mobile phone having been able to do so easily in the past. When I try to log on now it does not recognise my usual VM log in email address which is in blueyonder, not either of the other two email addresses I have. So, I go to "Forgot Email Address" and put in the acct number, area reference and DofB. It then gives an email address linked to this account, which is not one I have ever heard of, but which may exist because I have tried sending an email test message to it which is not returned as unknown. Grateful for any advice on how to overcome this issue. ChloeChange mobile number listed on my account
Hi I need to change my mobile number as the last digit is incorrect. I’m not sure why as autofill is correct and I wouldn’t have put the digit it has at the end regardless. I also only got my broadband installed on Thursday and I’m already having an engineer out to sort it out as the broadband does not work even going through the online checks. I need your mobile number updated before the engineer comes on Wednesday.
