I clicked to order the "special offer" price for the same p[ackage a few days ago.Received an email at 18.03 yesterday with Pre-Contract information. This showed a monthly payment of £45.63.Then at 9.58 today I received an eContaract email showing a ...
The worst experience. Have decided to share my complaint i raised below incase someone had experienced similar? This is my final straw. I have spent hours and hours on the phone with customer services. I have been passed from department to department...
Can anyone advise how long it takes for the "Rolling Credit" team to actually apply a rolling credit to a customer's account?I was verbally advised by a person in the "Customer Relations" team that offline (paper) form is sent to the tRolling Credit...
Hello I have just realised that contract updates are still being sent to an old and unused email address even though my contact preference and account sign-in email is my new email address. How can I get it changed to send contract changes to my new ...
Add a significant lightning strike this afternoon that knocked off all the power and also burnt out the routers in the road. Luckily, I had another virgin hub Three provided to me when I renewed which I have never used. I’m now trying to fit, and it ...
Ive been asked to return items after cancellation. Threee times now i have been to yodel shop. Each time they've refused the parcel as at capacity. Its rural so nearest next is quite a drive.I am getting emails regarding charges for none return. Im ...
I have been trying to arrange a collection for the equipment Virgin wants me to return after my contract expired. I was sent a box to return the equipment in but it is with Yodel and I can't easily get a Yodel drop-off point, and in the email I recei...
My friend referred me to Virgin broadband back in Feb. Neither of us received our rewards.My friend contacted Virgin who sorted her reward out for her but because of data protection were unable to talk to her about my reward.They asked her to tell me...
Hi @rodwell99, Do you or don't you have TNT Sports with the contract renewal? I've signed up to the same renewal deal and have received the same email as you. I currently get TNT so will I lose it when the renewal kicks in in November? Regards, Gerry...
