Account - Cable
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6026 PostsActivity in Manage Your Account
Getting your contract negotiated to a competitive price has become impossible. Im off
I've been on this infrastructure and network since it was CablTel/NTL way back in the 90's. Next week im leaving VM for good as its become impossible to negotiate a competitive contract. I can no longer be bothered going through the annual process of...
signed up with an old email account
Hello, I've signed up for virgin media services at my home but I've put a email address in that is no longer active, how can I change this as I don't have a account number as of yet to set up a virgin media account to change this.
Netflix - Stopped after house move
I have recently moved home and shortly after, I received an email from Netflix advising that my subscription would be taken from my own account and not covered by Virgin Media. This has been part of my package for over a year so not sure why it has ...
TNT Sports Not on my Maxit TV Renewal
Virgin media offered a renewal package advertising the Maxit TV package with the image below. I can’t actually view TNT Sports as it says it’s not a part of my package! It’s not even an add on option!
Tnt sports removed on renewal but still advertised as included on the maxit tv package.
Tnt sports has been removed from my tv when I renewed online even though my contract clearly states I have maxit tv and tnt sports is advertised as part of the maxit tv package. Customer service on the telephone no help and they directed me to onlin...
VAT receipts
Hi. Can someone from the team able to assist me on getting a VAT invoice for my virgin media bill please.many thanks.
Unable to switch to E billing
I have followed all the steps and can’t switch to e-billing. The steps say to go to ‘my profile’ which doesn’t exist and when I found the ‘switch to e billing’ button through the accounts page, it just took me back to the steps that don’t work!
Resolved! First bill
I've just started a contract for broadband and TV as a new customer. I bought online a package for £69.99 per month plus a £150 credit on my bill. On the My Virgin app my first bill shows my 2 monthly payments as being £156 which is the cost of my p...
VM last payment ruined credit score
Hey Guys,I need some help and advice. I left VM last March 2023 and had been informed that I had no outstanding payments left on the account as they would be written off.Fast forward September 2024, we applied for a mortgage only to be told it’s been...
what is my area code?
i am trying to set up account. i do not know my area code. i am currently using virgin media internet. my postal address is bt499qn and i am in northern ireland, limavady, county londonderry.
