My contract will end on the 6th of Jan. 2025. I rang the customer care team to discuss new contract which was eventually sent to me via email to look at. However, the date on the contract shows that it’s starting today. I have not signed the contract...
I'm trying to speak with someone at VM but it keeps asking for my memorable word, I don't remember my memorable word, I also don't remember my email address for which I set the account up with nor do I remember the password, there's has to be an easi...
Hi, the ‘Contact phone number’ in the ‘Marketing and contact preference’ section of my online account is incorrect. It won’t accept the changes I make online and a phone call failed to get the change made. Can you please help?
I must say I'm not very happy with virgin media, they failed to inform me my contract was ending on the 4th December. I have now paid a bill which covers upto the 20th December, I contacted them this morning to say I want my services to end on the 20...
Placed my order through online agent and gave all details and then came back to say it was passed to head office and they would hear back within 24/48 hrs,a bit strange as normally when checks are done normally have a yes or no straight away
Hi there everybody this is my first post so the past two months I have been charged for Netflix through Virgin Media that costs me £17.99 each month on top of my original bill was come to over £60 each month I called up Netflix and they wasn't really...
Hello, I have terminated my broadband contract recently. I understand I am required to return the hub. Unfortunately I am abroad until April 2025.Please be patient with me. I will return it once I get back. As a matter of fact, I am considering rejoi...
Hi, I am in the same boat needing to access really old bills ( been a customer for 18 years).I need it as evidence for a delicate home office application. I have called an advisor and I was informed I could not gain access to those bills except I get...
I don't usually post things but I am that angry and confused that I feel the need to share my experience that I've had over the last 3 weeks with every method of communicating with Virgin.BackgroundLongstanding customer of circa 25 years but 10 years...
I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:I would wait for ...
