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6026 Posts

Activity in Manage Your Account

Netflix - Stopped after house move

I have recently moved home and shortly after, I received an email from Netflix advising that my subscription would be taken from my own account and not covered by Virgin Media.  This has been part of my package for over a year so not sure why it has ...

snedescu by Joining in
  • 581 Views
  • 11 replies
  • 0 kudos

Unable to switch to E billing

I have followed all the steps and can’t switch to e-billing. The steps say to go to ‘my profile’ which doesn’t exist and when I found the ‘switch to e billing’ button through the accounts page, it just took me back to the steps that don’t work! 

spar98 by Just joined
  • 49 Views
  • 0 replies
  • 0 kudos

Resolved! First bill

I've just started a contract for broadband and TV as a new customer. I bought online a package for £69.99 per month plus a £150 credit on my bill.  On the My Virgin app my first bill shows my 2 monthly payments as being £156 which is the cost of my p...

Robnro by Joining in
  • 198 Views
  • 5 replies
  • 0 kudos

VM last payment ruined credit score

Hey Guys,I need some help and advice. I left VM last March 2023 and had been informed that I had no outstanding payments left on the account as they would be written off.Fast forward September 2024, we applied for a mortgage only to be told it’s been...

Heppy87 by Just joined
  • 87 Views
  • 1 replies
  • 0 kudos

what is my area code?

i am trying to set up account. i do not know my area code. i am currently using virgin media internet. my postal address is bt499qn and i am in northern ireland, limavady, county londonderry.