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6036 Posts

Activity in Manage Your Account

Broadband only

I currently have a package of broadband speed 250 phone line not used since Sept 2023 and miixit tv. Contract due to end at end of year. Rang on 2 separate occasions for broadband only. Told me around 50 quid. Second time didn't listen to what my req...

E-Billing

The instructions to switch to paperless bills don't work.  Why aren't we just set up as e-billing straight away like every other company where paper bills is an option.Just seems like an excuse to take money and infuriate people.All I can find on her...

Does MyVirgin only work with Chrome?

Tried to go online to pay my bill. I won't allow telecoms companies to take direct debits from my account because they're all...not great. Anyway, couldn't log in using my default browser which is Firefox. However I can log in using a Chromium based ...

charged £155 for kit i have returned

I recently left virgin media and returned my kit,  i sent it back on 03/09 via Yodel in the prepaid packing that was sent to me a few weeks ago.Today, 16/09,  i got a text telling me i have been charged £155 because i did not return it/it hasn't been...

nochance by On our wavelength
  • 254 Views
  • 5 replies
  • 0 kudos

Moving out of a shared rental property

I am a tenant with 2 others, our contract has expired this month and our cost is nearly doubling. I am in the process of buying a flat and will move out when that is complete. Am I better off cancelling and getting my housemate to set up a virgin acc...

aedcce by Just joined
  • 87 Views
  • 3 replies
  • 0 kudos

Registering Account

Hi,Just signed up yesterday and installed the router today, but I can't register my email/account for some reason. I can through the email, password and 'screen name' option and when I click register, the page just refreshes and sends me back to the ...

Tnt fiasco

Hi ive been a customer since ntl days .up until a few weeks ago was on maxit tv with tnt .but decided to add sky sports .after a call when i was told wasnt a problem everything would stay tge same i went ahead ..now only to fibd ive lost tnt ...and i...

henryc by Joining in
  • 567 Views
  • 13 replies
  • 0 kudos

free netflix

have just upgrading account and get netflix included, i have yet to recieve any thing explaining how to do this, i have phoned up and tried the online chat, but that has been absolutely useless,, any help please

tommo101 by Tuning in
  • 411 Views
  • 9 replies
  • 0 kudos