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Account - Cable

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5584 Posts

Activity in Manage Your Account

Account overcharged complaint

Just saw that my account was charged £111.72 this month instead of the usual monthly £34 charge. The bill says the package was £57 and the package change cost was £57 plus some amount owed from the last bill. This is outrageous as I have not changed ...

anhdo96 by Just joined
  • 62 Views
  • 1 replies
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Elderly vulnerable customer overcharged

My elderly father recently contacted Virgin as his bill had risen over time to £72/month, for basic broadband and phone, a product which is advertised by Virgin at £29.99.He succeeded in reducing his price but only to £62, still double what he should...

Ben77 by Just joined
  • 391 Views
  • 4 replies
  • 0 kudos

Missing tv channels

Can anybody help I've just noticed I've lost alot of channels when my new contract has kicked  in  it has changed from mix tv to mixit tv. I was under the impression it was the same deal i had before I can't see anywhere in the contract that there wo...

And3 by Tuning in
  • 310 Views
  • 9 replies
  • 0 kudos

Resolved! TV Box disposal

I'm going to be recycling an old TiVo box when it gets replaced with a TV360 one. Being of a somewhat neurotic disposition when it comes to binning any IT equipment, I can't help wondering whether TV boxes retain any sensitive account information tha...

Henricus by Tuning in
  • 736 Views
  • 13 replies
  • 0 kudos

I want to complain for charge

So my contract ends on 31st of August 2024. I had to receive a notification from Virgin Media for incoming end, of course I didn't received it. After the charge of £67.45 for not included promotions I contact Virgin Media to cancel the contract. So I...

DimEl by Joining in
  • 150 Views
  • 4 replies
  • 0 kudos