Manage Your Account
cancel
Showing results for 
Search instead for 
Did you mean: 

Browse the Community

Account - Cable

Please remember to keep your personal information private

5948 Posts

Activity in Manage Your Account

Huge price hike

Good evening all.I received an email from Virgin this morning informing me that my contract had just ended and that my new monthly price would go up to £147.50 from £92. This is simply not affordable for us so I called customer services and after a l...

Richiek by Joining in
  • 81 Views
  • 2 replies
  • 0 kudos

Cancel service & port landline number

Hi - my contract (BB/Landline/TV) with Virgin ends 24th November 2024 and I intend to cancel all services from that date. In the meantime - tomorrow actually - I am having Community Fibre installed free for 12 months, including "landline" service whi...

corbetta by Dialled in
  • 79 Views
  • 2 replies
  • 0 kudos

Resolved! Billing and Payment Errors

Hello,I have a number of related issues that you have failed to manage through your customer services.1) I have an active direct debit on my VM account and yet VM failed to ask for funds from my bank for my latest bill.2) I am 8 months through an int...

MSC1 by Joining in
  • 270 Views
  • 5 replies
  • 0 kudos

Changed package but doesn’t show

Hi I changed my package last month and was given a date for a new box and sim to be delivered on 13th August but it didn’t arrive. I contacted customer service to be given a new date of the 13th September but still being charged the higher rate which...

paris by Dialled in
  • 48 Views
  • 1 replies
  • 0 kudos

Cancelling Virgin

My account is set to be cancelled on September 14th, but today I received a bill for the next period after my contract ends.I tried reaching out to live support, but after 15 minutes of going in circles about why I’m cancelling, I gave up. I have the...

drowned by Tuning in
  • 122 Views
  • 4 replies
  • 0 kudos

Contract not as expected

I’m really not happy at all -   I had a VM Sales Rep come to my home and offered firstly a 1Gig internet package for a price. After I said I’ve got a 950Mb service cheaper, they offered to add an additional small discount which although didn’t match ...

zhen7 by Dialled in
  • 77 Views
  • 1 replies
  • 0 kudos

Termination fee credit

Hi, today I've cancelled my contract as I'm moving house and I'm not taking the services with me. During the online chat, I was told that I was to send in a copy of my new rent agreement (that shows new address) , so a credit for the (pro rata) termi...

Contract mid-sold

Contacted Virgin as my contract was coming to an end. I wanted a bigger bundle but the offers were poor. Somehow got talked into taking out 1Gb broadband and 02 together for £64 per month. I was previously on an ok deal of about £30 for broadband per...

NoFan by Tuning in
  • 190 Views
  • 3 replies
  • 0 kudos