Account - Cable
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5685 PostsActivity in Manage Your Account
Renewal Contract not Actioned
I've spent nearly 4 hours on chat this morning dealing with one idiot after another who can't seem to grasp a simple concept. I agreed a new contract at my existing rate at the start on November, I got all the paperwork through and thought that was i...
what is my area code?
i am trying to set up account. i do not know my area code. i am currently using virgin media internet. my postal address is bt499qn and i am in northern ireland, limavady, county londonderry.
E-billing impossibility
Why do the instructions on how to change to e-billing on the paper statement not work? Why is it not obvious how to make this change when you log into your account? There are many forum messages about this and any response from Virgin seems to be via...
Netflix downgraded from premium upon renewal
Rather than start another thread about the same thing - I have also just had exactly the same thing happen. I accepted an offer on line to continue the same package as I had. The pre-contract documents show "Netflix Premium" buy the new contract sa...
Unwanted package change
What a shambles. I tried adding TNT sports for a month via my account on the app. It didn’t go through and never got the channel. I contacted support who (after a 30 minute wait via WhatsApp) said the change didn’t go through. I pointed out that I’d...
Cannot switch to paperless eBilling
Hi Steven, I'm having the same trouble cannot find how to sign up for ebilling. Could you drop me a message as well please? Thanks
Cancel paper billing
I have been a customer of yours for many years and I never received a paper bill until I moved house recently. You are now charging me for paper billing. I have tried to cancel online with no luck..I have phoned to get this cancelled but no help from...
Overcharged after contract renewal
Hi,Could someone message me please, I’ve tried other ways and can’t seem to get anyone to help me. I think I’m being charged too much after renewing my tv/broadband contract.Thanks in advance
Loss of service and rescheduled engineer visits without reason
I have had loss of service for nearly two weeks and am still confused as to why the identified issue is not getting fixed after constantly having engineer visits rescheduled at the last minute. I just started a new job WFH, so this is poor service fr...
Moving flat, need some advice.
Hi everyone.I'm moving flat and pay the virgin media Internet bill for my old place. My flatmates are staying and will need internet. Can i transfer the bill to them or do i have to cancel and then have them apply separately? If so will they have to ...
