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“Free Upgrade” to 360 has resulted in a new 24 month contract!
So finally after months of emails and notifications, I decided to take advantage of my “free upgrade” to 360, mostly because no matter how many new batteries I put in the old remote, it was always exceptionally temperamental and unresponsive. Some supposedly slicker UI and a presumably working remote, yeah I’ll take that. Said remote arrived on the 6th and I installed the app. To my horror I received an email last night, 6 days later, stating that with my ‘change of service’, my new contract ran for 24 months, instead of expiring in April as it was scheduled to. At no point was this *clearly* stated anywhere prior, if even at all, nor does the email or attached contract specify any ‘cooling off period’. I did phone CS today and was bounced around multiple depts, only to be told I was going to be put through to someone who should be able to help me and after another 5 minutes of silence, the line cut out. Anyone else had this and how was it resolved? I’ve been with VM since the early 00’s and Telewest (BlueYonder) days, so in all likelihood I envisaged I would still be with them in 24 months but crucially my current ‘deal’ ends in April and I have no intention of being locked into the ‘full rate’ for 18 months after that. Their upgrade shenanigans are incredibly disingenuous, they can have their remote back and ‘downgrade’ me.UK RETENTIONS
Hi, Can anyone tell me if there if a UK based call centre please? My contract is up on 20th October and I have tried to speak to various people both online (far, far too slow to respond) and by phoning 150 and choosing the cancellation option. Unfortunately the communication hasn't been so great with the foreign call centres, resulting in both of us having to repeat ourselves several times each time we both speak. I simply cannot afford to pay the price increase when my contract expires. I am willing to negotiate on reducing some of my services to get a price that I can afford but trying to deal with the foreign call centres is stressing me out due to the above. Otherwise, I'm off to BT. Many Thanks.Old @virginmedia email compromised, best way to resolve
Hi there, my girlfriend has recently had her old @virginmedia email either spoothed or compromised. We have had a spam of attempted log ins on various services such as discord, in response to which we have moved all important and frequently used accounts to a new Gmail with new secure passwords. However now it seems that emails are being sent from her account. When looking in the bin folder there are a series of spam/scam emails for various jobs offers being sent to random emails but using my girlfriends email address (with the owner name being changed). We have tried to log into her virgin media account and change the password, but with this email address being so old it is not recognized on the virgin media website. And due to my girlfriend not having a virgin media membership for many years there has been very little help from the service desk(when we can actually get through to them) Sorry for the wall of text, any advice would be really helpful as we are both slightly confused on how to proceed.New Customer - No Account Number or Area Reference
I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov). I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received an order confirmation email and an order documents email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?Cancelling Before instalkation
I agreed to an installation date for virgin wifi but forgot that my partner has an existing contract that we can just switch to our new property just wanted to ask where I should go or how to cancel my contract before the installation so that I hopefully don’t have to pay/get charged for anything any help is much appreciatedDaily call from 08000528675
Nearly everyday I get a call from 08000528675. It is Virgin media. i have asked repeatedly to be removed and for the calls to stop. Every time they say they will remove me from the list. 2 days later (daily at the moment) they call again. One more call and I will cancel my services.Can't access account - verify by email
What on earth is the virgin media O2 sign in verify yourself etc by email for it was fine as it was as if I don't have enough trouble trying to get my sons account sorted I can't even get into my own one now it's saying password not recognised soo I am on a loop I verify by email but can't go back to original screen so there's a countdown only so many more attempts why can't we get help on phone I'm in my seventies I struggle with this so don't know my memorable word either somone help me pleeez [Mod - title edited for clarity]Virgin media and 02 logins not working...!
I've been trying to access my ntlworld email since friday and keep getting the below. That happens on all devices, different computers and phones and different browsers: I also tried to log in to my O2 app and have the same error message. Can you help? --- The requested URL was rejected. Please consult with your administrator. Your support ID is 2b8f479f-02ba-450a-9e61-4e22c5a961d4 Error 403 - Forbidden F5 site: pa4-parReturning Virgin Media Kit
I have been asked to return my virgin media kit but did not receive the packaging. I then ordered another set of packaging which arrived yesterday so I posted the kit yesterday. In the mean time I recieved an email from virgin media saying I will be billed on the 21st of September for not returning the kit. According to them it takes 10 days to return the kit but I only received the packaging on the 16th 5 days before they are going to bill me! Can anybody help with this?Schrödinger's Retention Offer
Long story short: We signed up to VM in March (new FTTP rollout). Installed April. No issues. Gig1. Visit today from Youfibre rep offering us a good deal and to pay off our VM early termination fee. Happy to take their deal - symmetric speeds, price difference negligible, bonus of a static IP. VM emails to say "we're sorry you're thinking of leaving, before you do, check out our exclusive offer for you". Would be silly not to at least see what the offer was, right? Try to click the link. Nothing. The link is dead. Note: tried on different devices and browsers. Definitely a dead link in the retention email. Decide to speak to retentions to see if they can advise. Nope, no offer. Why VM? Why waste peoples time with an "exclusive offer" which doesn't actually exist?!