There was a delay installing my services (VM issue). It's been up and running a couple of weeks and I hadn't heard anything about the automatic (lol) compensation. So, I got in contact with VM yesterday and a bit of back and forth the agent told me m...
I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online accou...
I was a VM customer some 4-5 months ago.Moved out the area beyond VM availability and have now moved back.Got connected up yesterday but the virgin media app and webpage login both have my old details, as in address, says I don't have a package, old ...
Hi, Firstly apogies if this is in a inappropriate board. I just used the automatic renewal online for my contract as it expires in January. It offered me a price for exactly the same products/contracts and literally says nothing with change. The off...
I renewed my package as per my online account which stated ‘Choose this deal and keep your current Virgin Media plan without losing anything.’ I received conflicting information and prices from Customer Services, but in view of the above statement an...
Hi, I recently cancelled my order for Virgin Media. The agent I called cancelled my order, and when I asked for an email confirming the cancellation he said he would send it. They didn't send any confirmation email for the cancellation. I was wonderi...
Hi all, I've seen several people reporting similar things, hoping someone can help.My current contract is ending soon, and on the 18th of November I signed into my Virgin account to found a renewal for a further 18 months at my current price which I ...
I can see this is an issue affecting a lot of people.I have renewed my contract in October 2024 (i have a copy of both pre-contract and final contracts), i checked my first bill this month and surprise it is on the old contract and because i am out o...
I’ve been chat dumped twice. Told I needed to go to Disney to sort. Their customer service was superb. They told me they cannot add Disney to my Virgin account- of course they can’t; they are Disney.Despite receiving email (only manually triggered by...
I have two My Virgin Media accounts as I have two Blueyonder addresses.I have successfully got into one but I cant remember the password for the other.I have gone through the password reset proceedure but all I get is a rotating 8 which eventually ...
