My mother is having a lot of difficulties with her TiVo box, and several streaming services will no longer be able shortly. She has become very frail and cannot manage this on her own, or even with one of us doing it with her. We would like to help her with this, and it seems that registering the LPA (as we have with her bank) would be sensible. Please would you let us know how we can do that please?
A member of the Forum Team may be able to pick this up for you to action electronically, however the usual paper method is :-
If you need to tell us that you have given power of attorney to a friend or family member, or if you are the friend or family member of someone who has been given power of attorney, you can let us know by sending the confirmation or certified copy of the confirmation to us detailing the specifics of the change.
The address to write to is;
Virgin Media Concord House
Executive Team
Concord Business Park
Threapwood Road
Wythenshawe
ManchesterM22 0EY
We recommend that you send us these documents to us using a recorded delivery. We will return the documents to you once we have received them and we’ll send a confirmation letter to you within 48 hours, though it may take a few days to arrive.
There's also an email address to send digital copies of the forms to on the above linked page (sorry I can't print it here as the forum software deletes the email address)
You can complete this via an online process, except:
You cannot use this online service if the LPA was registered before 1 September 2019. You’ll need to show the paper LPA to people or organisations instead.
You need to create a LPA Account here:
https://www.gov.uk/use-lasting-power-of-attorney
After your account is created, for future reference you can login here:
https://use-lasting-power-of-attorney.service.gov.uk/login
Then add the LPA Reference number to the account and your 'Activation Key'.
If the LPA was registered on or after 17 July 2020, your activation key is in the letter you got telling you the LPA had been registered.
If the LPA was registered between 1 September 2019 and 16 July 2020, referencing the LPA reference number you need to request an 'activation key'.
My LPA was registered in February 2020, so I had to request an 'activation key' which was sent through the post.
After receiving this letter you are then able to register the LPA on your account. You can then "Give an organisation access".
In your LPA account create access for Virginmedia. This code will be displayed in the form of 13 characters beginning with V. e.g. V-AB12-CD34-EF56 and will be valid for 30 days.
Hope all this helps
Explained part way down this page
https://www.virginmedia.com/help/accessibility
or wait for a VM person to get to your topic (usually within a few days but may be longer due to a rise in topics on here caused by some recent VM technical issues)
