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35 Topics

Cannot redeem my free netflix
Hey guys, been having this problem where I cannot redeem my free Netflix saying there is an “error” whenever I try to click to activate it. Hope someone knows a solution.
NeedHelp5
28 days ago Place Managing Your Account - Cable
73Views
0likes
1Comment
Netflix hacked
Hi on Friday 17th October I received an email telling me that my Netflix email has been changed even though I didn't authorise this, obviously I was very concerned and was wondering how this was possible, I reset my Virgin email password and went onto Netflix to see how this happened and how I could change it back, I was told I need to get a service code on my account to change it back however I was only logged in on my two Virgin 360 boxes and the service code that was showing Netflix told me it was wrong, so I asked Virgin and they said they don't know anything about the service code, now I know people will say you need to speak to Netflix but I have and they just tell me it's Virgin I need to speak to and they can't do anything about this, like a lot of people the account language has now changed to Spanish and despite multiple calls and live chats none of the agents at Virgin seem to understand I'm telling them that a new Netflix account needs to be set up with my email and the old account deleted as the email has been changed on that account and somebody else is using it but they seem to think I just can't log back in and keep telling me to log in with my email but obviously because there's no account linked to my email it's coming up as no account linked to this address, is there anybody here who knows how I can fix this or speak to someone who can help me fix this as it's been going on for so long and every time they call or I speak on live chat I can tell they don't want to deal with the problem and keep passing me from person to person asking me to try things to fix it that I know full well won't work.
Tonystulberg1
2 months ago Place Managing Your Account - Cable
218Views
0likes
10Comments
Setting up new account missed L in "gmail.com"
Hi, As title says I've made a mistake when ordering services. Can someone help us to sort this out, please? Seems like there are no other way of contact as I'm required to have account number to call VM. Thanks!
Andri1
2 months ago Place Managing Your Account - Cable
29Views
0likes
1Comment
Outstanding balance email sent before next scheduled direct debit date
Dear Virgin Media This morning, Monday 3th November 2025, I received an email from payments@notifications.virginmedia.co.uk stating that there is an outstanding balance on my broadband account. The email states that this could be because I missed a payment due date or there was a problem taking your payment. To be clear, I have not missed a payment. After logging into my Virgin Media account, I confirmed that my next payment date is Wednesday 5th November 2025 and there is no outstanding payment from my last bill. The direct debit for that bill was taken on Monday 6th October 2025. As you can imagine, I am concerned and confused by this notification. My direct debit details are correct in my Virgin Media account, so I do not plan to make an early payment and will allow my direct debit to take payment as scheduled on Wednesday 5th November 2025. Please explain why I received an outstanding payment request when my balance is clear and confirm that I will not incur any late fees as a result of a payment request issued before my scheduled direct debit. I look forward to hearing from you. Thanks
bluem4gic
3 months ago Place Managing Your Account - Cable
405Views
0likes
7Comments
Incorrect Email on order
Hi, I recently placed an broadband order as a new customer but made a typo on the email address, how do I go about solving this since im a new customer and dont yet have an account setup?
el_1994
3 months ago Place Managing Your Account - Cable
51Views
0likes
1Comment
Creating an app password for a secondary account.
Hello, I have a blueyonder email address and want to set it up on my new phone on the Outlook app. I cannot see a way of accessing the app password with the new O2 sign in system. My account is a secondary account - my father is the main account holder. I can log into "my virgin media" on my laptop. I click account settings, then virgin media mail settings. This takes me through to my Virgin Media O2 ID settings. When I click manage linked accounts, there is no option to change my app password, instead, it only says "add your virgin media account". If I go through this process, it attempts to transfer the main account to me, rather than adding my secondary account. If we log into the main account, it only lets you change the app password of the main email address, rather than any of the secondary email addresses. Any assistance would be gratefully received!
TrafficLights7
3 months ago Place Managing Your Account - Cable
346Views
1like
3Comments
Can’t enter a “valid” email address on sign in
When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid! So now I can’t access my account. What am I supposed to do? PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?
Solved
JPL8
3 months ago Place Managing Your Account - Cable
1.7KViews
1like
68Comments
Father with Dementia
Hi. I'm trying to change my father's email address and Password to a new one we can use to manage his account going forward as he has Dementia. When I arrive at the 'link accounts' screen to Register for online services so we can manage his Virgin Media, it finally shows his old (over 10 years old) Blueyonder email address which A. We can't access and B. We don't know his password for. So we can't then change ANYTHING on his account. ALL we want to do is - Set up a new password and email address on his Virgin account. Delete his old email address completely. Register his account online so we can amend his package (what's insane is we want to probably ADD to it, and Virgin are making it almost impossible). Can someone PLEASE help us, as we have tried online and the customer service is appalling, they said 'we've changed the email address' twice now and it's STILL coming up with his old Blueyonder email he must have used years ago to sign up. We are pretty desperate trying to sort things for him and dealing with Virgin is beyond difficult. Thanks
DavidH21
3 months ago Place Managing Your Account - Cable
122Views
0likes
4Comments
Still can't change manage my account.
This is getting beyond a joke now. After, a recent problem where a VM agent regenerated my access code and I was hacked, also allowing the hacker to clone my phone. You would say that one of the first things to do is change your email password. BUT, since VM introduced this new VM02 ID system, when you try to manage your account - it crashes. It was suggested that I call VM and they can change the password - but it turns out that is only the VMO2 password they can change not your email password. Changing your password is a basic function so why is it so complicated to allow people to do it!!!!
ITWhiz33
4 months ago Place Managing Your Account - Cable
172Views
0likes
15Comments
No Account Number or Welcome email
I joined Virgin Media for broadband in September but I have never recieved a welcome email or letter, nor have I received a bill. This means I do not have an account number so I cannot call customer services (since they require the account number to pass the security check). I have checked my junk email and all possible email addresses but I have recieved nothing. I do not have any emails from Virgin, but I do have my pre-contract documents via text message. How can I get an account number to access my bills/app/settings?
jmoseley99
4 months ago Place Managing Your Account - Cable
65Views
0likes
1Comment