Outstanding balance email sent before next scheduled direct debit date

Dear Virgin Media

This morning, Monday 3th November, I received an email from payments@notifications.virginmedia.co.uk stating that there is an outstanding balance on my broadband only account.

The email states that this could be because I missed a payment due date or there was a problem taking your payment. To be clear, I have not missed a payment. After logging into my Virgin Media account, I confirmed that my next payment date is Wednesday 5th November 2025 and there is no outstanding payment from my last bill. The direct debit for that bill was taken on Monday 6th October 2025.

As you can imagine, I am concerned and confused by this notification.

My direct debit details are correct in my Virgin Media account, so I do not plan to make an early payment and will allow my direct debit to take payment as scheduled on Wednesday 5th November 2025.

Please explain why I received an outstanding payment request when my balance is clear and confirm that I will not incur any late fees as a result of a payment request issued before my scheduled direct debit.

I look forward to hearing from you.

You and many others, judging by the other posts here. It looks very much like another VM system error. 

Same here. You have an glitch somewhere Virgin so please correct it.