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jmoseley99's avatar
jmoseley99
Joining in
13 days ago

No Account Number or Welcome email

I joined Virgin Media for broadband in September but I have never recieved a welcome email or letter, nor have I received a bill.

This means I do not have an account number so I cannot call customer services (since they require the account number to pass the security check). I have checked my junk email and all possible email addresses but I have recieved nothing. I do not have any emails from Virgin, but I do have my pre-contract documents via text message.

How can I get an account number to access my bills/app/settings? 

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1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    13 days ago

    Hi jmoseley99 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your account. So that we can assist you, we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina