Len4
2 years agoJoining in
Re: No Welcome Email or Account Number?
Hi,
I also have the same problem- I have ordered a self-install box to a property previously supplied by Virgin Media as well, and have received two emails: a pre-contract one and an order summary, but no order confirmation or full contract has been sent- my delivery date was due to be today.
Many thanks
Hi Len4 ๐
Thanks for getting in touch, and a warm welcome to the Forums.
I'm sorry to hear you've not received your QuickStart kit, or any further order documents when taking a service with us. We're limited on the support we can provide via the Forums for pre-installation issues, so it would be best to give our Pre-Install Team a call on ๐ 0800 052 1734, where we can look into this further for you.
Cheers,