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Len4's avatar
Len4
Joining in
2 years ago
Solved

Re: No Welcome Email or Account Number?

Hi,

I also have the same problem- I have ordered a self-install box to a property previously supplied by Virgin Media as well, and have received two emails: a pre-contract one and an order summary, but no order confirmation or full contract has been sent- my delivery date was due to be today.

Many thanks

  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Hi Len4 👋

    Thanks for getting in touch, and a warm welcome to the Forums.

    I'm sorry to hear you've not received your QuickStart kit, or any further order documents when taking a service with us. We're limited on the support we can provide via the Forums for pre-installation issues, so it would be best to give our Pre-Install Team a call on 📞 0800 052 1734, where we can look into this further for you.

    Cheers,

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  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi Len4 👋

    Thanks for getting in touch, and a warm welcome to the Forums.

    I'm sorry to hear you've not received your QuickStart kit, or any further order documents when taking a service with us. We're limited on the support we can provide via the Forums for pre-installation issues, so it would be best to give our Pre-Install Team a call on 📞 0800 052 1734, where we can look into this further for you.

    Cheers,

    • Olla's avatar
      Olla
      Joining in
      2 years ago

      Hi,

      I placed order on 28/12/2023 didn’t received welcome email. Waiting for engineers but still no word from them also. Can someone help?

      Thanks 

      • Hosay299's avatar
        Hosay299
        Fibre optic
        2 years ago

         

        Olla wrote:

        Hi,

        I placed order on 28/12/2023 didn’t received welcome email. Waiting for engineers but still no word from them also. Can someone help?

        Thanks 

        Have u tried what app chat as can be quicker than on here or live chat

  • Murff's avatar
    Murff
    Tuning in
    2 years ago

    Hi I need help with getting my account number as I can't do anything without it 

    PLS help me

    Michael 

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Murff 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      Advice on where you can find your Virgin Media account number and area reference is included in this article here, under the FAQs.

      If you're still having problems locating the details after following the advice, please pop back to us.

      Regards,

      Daniel

      • Murff's avatar
        Murff
        Tuning in
        2 years ago

        Hi Daniel

        Thanks for replying to my message but your advice was not very helpful as I have no way of using app or doing anything without my account number and I have nothing at all with account number on it 

        I can't even look at a bill because I have no idea what my number is

        PLS help