Beggars belief ......

Where do i start ?

Very recently I decided to rejoin VM from Sky as the package I was offered was good in comparison to what I was receiving.

All seemed well, the representative explained the packages they offered and he was very professional and helpful. 

All seemed well, date was set for connection and everything looked hunky dory ...... until I received some emails from VM, and after following the links provided I attempted to set up my account etc.

Well, this is proving to be harder than collecting hen's teeth !!!

The current count is 21 ..... yes you read that correctly, 21 attempts just to verify my email address so I could continue with the registration.

Indeed I also tried using the VM app, which resulted in a continuous minefield of blank screens and going around in circles getting absolutely nowhere fast.

I then tried going to VM direct via Google and yes you've guessed it ..... up the proverbial creek without a paddle !!!

Not by any stretch of the imagination a positive life with Virgin Media.

It seems there's an ever increasing disgruntled list of dissatisfied customers who cannot get answers to their many problems.

It would be helpful if VM addressed these issues transparently and revealed what they are doing to rectify everything.

A very good Customer Service is surely what everyone on here deserves and rightly expects.

Reading the many pages of unhappy experiences on here, I'm beginning to wonder if this is such a good idea after all ......