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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

Random speed boost

Bit of an odd one - noticed my speeds lately have been quicker than usual (services only started last week as new customer). Checked my account and it's randomly applied a volt speed boost to my account! Not sure why as no one in my household has an ...

jonita2 by Just joined
  • 0 replies
  • 0 kudos

Extremely SLOW upload speeds on gig1 package - 0.5mbps

I’ve recently moved house and the have virgin 1gb internet package. I’ve been testing the speeds daily while plugged in directly into the router via Ethernet and download speeds are only 600-800mbps which is way below the speeds I should be getting.U...

Intermittent Signal Issues

Having issues with poor broadband for several weeks. Ran the tests on Friday and was advised " Intermittent Signal Issue" check back in 24 hours. Checked back and still getting a message saying looking into the issue. I have rebooted the router and c...

High post pre/post RS errors again

I'm not sure if I have put this in the right board but here goes.I've had issues in the past with pre/post RS errors and I'm concerned that my connection is again heading for another set of intermittent connectivity!I have checked the cables are hand...

Blakey47 by On our wavelength
  • 5 replies
  • 0 kudos

Wi-Fi speed on 1GB

What speeds are people getting on their Wi-Fi with the 1GB package? I am struggling to get over 80mbps on both my fire stick and iPhone 14, I have 2 Wi-Fi pods both located around 3 metres apart with the hub just above them, I struggle to crack 100mb...

Dosics 3.1 downstream power level sudden drop

Hiya For the last 2 weeks my D3.1 downstream power levels have dropped like a stone, Dosic 3.0 are steady is this anything to be concerned about or does it need an engineer visit. I'm loosing packet data on Dosics 3.1 which I've never had in the last...

Resolved! Upload speed samknows

Sam Knows is reporting my upload @ 108Mbps.   Is this because of Volt or an upgrade? 

Oxo29 by On our wavelength
  • 2 replies
  • 0 kudos

Upload speed not upgraded

Hi,I have a M500 Fibre Broadband and my upload speeds should be boosted from 36Mbps to 52Mbps.I have rebooted my hub but the speedtest shows 36Mbps.What I need to do to get upgrade?Thanks in advance,Sandor

alekx27 by Joining in
  • 1 replies
  • 0 kudos

Upload Speed Issues

Currently I am on the M500 broadband package. For the last six weeks or so my Upload speed has been around 16mb when the average speed should be 36mb. My donwload speed is fine I have no issues with that. I have called the virgin help number five tim...