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Resolved! Upload speed suddenly drops

As the title says we will have perfect upload speeds (40-50mbps) then it suddenly dips to anywhere below 2mbps usually between 6pm and 8pm and renders me unable to live stream. We had this issue for a few months last year and it suddenly fixed itself...

Symmetric speed saga

I was really excited to see symmetric speed available in my area (a XGSPON area) when it was first launched by VM. I requested it 5 different attempts via online chat with lots of different answers ranging from 'It's not available' to 'it will cost a...

Wifi Pod

Hello, I am on the Gig1 broadband service and my wifi signal is poor. I can see that the pod is offered at free for customers who are on the Gig1. Can I place the order on here?

AminKhan by Joining in
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Daily Factory Reset of Hub Required

I've been suffering with indifferent performance for a while; it will be OK and then suddenly drop out. I'd found a temporary fix was to disconnect from the wifi from the hub, then reconnect and it seems to help for a while. The issue, when it happen...

Resolved! VM Speed upgrade not applied

I recently upgraded my broadband to M500 for an extra £8 per month, I did this a week ago. Today i got an email saying that had all been done now and an updated contract was sent showing I am being charged for this as of today,However upon checking I...

MacBook Air M3 Wi-Fi 6E Speed

Just got my new MacBook Air M3 a couple of days ago.  Whilst it was a muted release from Apple, one of the upgrades was Wi-Fi 6E and boy, when paired with Virgins 1GB home connection does it shine.   

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gcarter by Superfast
  • 146 Views
  • 2 replies
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Your Internet is Too fast (LTT Video), dont waste your money

I've been with Virgin Media's 1 Gig service for 18 months. I spent a lot of money on a Wi-Fi 6 XT8 setup specifically to get 1 Gb speeds over Wi-Fi, but when the renewal came through, the price hike made me reconsider.So, I had my partner sign up for...

Dave6018 by On our wavelength
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  • 5 replies
  • 2 kudos

So how can i get the 2.2gig service

So how can i get the 2.2gig service my street connection cabling is new only routed about 6 months ago, but it does not show as available on there website 

Symmetrical speeds Add on - not available

Just been on live chat to try and add the symmetrical speeds to my Gig1 plan. Was told it wasn’t available to me as I’m still in contract. I thought this upload add on was only a 30 day rolling contract anyway so what difference does it make?Yes, I’m...

pob42 by On our wavelength
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