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Slow Broadband

My broadband has been slow for the last month. Please can someone help me to determine the best solution. It was restarted last week.  Upstream Downstream Network log and broadband monitor below.https://www.thinkbroadband.com/broadband/monitoring/qua...

TeamFergus by On our wavelength
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  • 4 replies
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Hub 4 playing up

HelloI've had a Hub 4 router for a while now with minimal issues but in the last couple of weeks it has randomly started doing white flashing lights (probably 5 or 6 times), which has meant I've had to re-boot it. Does this sound as though it is faul...

andyads74 by On our wavelength
  • 22 Views
  • 0 replies
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VM Hub4 Fails diagnostic tests

I typically run in modem mode, however for the last week - it has been providing intermittent internet connectivity and dropping packets. Ping spikes up to ~3000ms after several hours requiring the Hub4 to be switched on/off. When it has been powered...

danvm01 by Joining in
  • 146 Views
  • 2 replies
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Connection problem - cable from cabinet to house

So my net has been slow for 2+ months now, I'm on 1 Gbps connection and I'm only getting 200 Mbps.An engineer came and could find no fault, and then a second engineeer came Monday, he did a lot of checks and confirmed the cable from the cabinet to th...

Very slow uplink speed

First time posterMy M350 broadband is fine for download but really slow for upload 4 to 9 MbsI have run the network checks on the router and on the VM main site and they say its all goodThe network log on the router shows occasion synchronization los...

bathandy by Joining in
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  • 7 replies
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Throttling on VPN?

Hi, for a while now I've been having issues with my speed randomly dropping to 10 mbps from around 350. It happens only when I'm connected to my VPN (ProtonVPN) and was wondering if there was any kind of throttling happening?Two websites I've found t...

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ajsuenb by Joining in
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  • 13 replies
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VM speed test is not the one their technicians use

I recently upgraded my package to get faster download speeds, but if anything the speeds seem slower and still getting interruptions to service that a new hub was meant to have fixed.So I have been using the VM internet speed checker https://www.virg...

Slow Broadband after upgrading

Hi all I’ve been on 100mb and at contract renewal upgraded to 250mb in June. there is no discernible improvement in speed and regular speed tests show around 60-75mb rarely above 80mb. what’s the problem here?using hub in modem mode with apple extrem...

an1063 by Dialled in
  • 655 Views
  • 12 replies
  • 0 kudos