Virgin Media Pods - Hub 5x
Recently had 1Gig VM broadband installed at my home. I've been trying to order the wifi boosters/pods as I know my package comes with up to 3 included if there are dead zones or speeds of less < 30mbps. I've used the app to scan some areas around my house and getting less than <30mbps speeds. I'm not seeing options to order the wifi pods through the app despite me doing the speed tests? Is anyone able to help with this at all? Getting through to anyone on the phone lines is near enough improssible as well.Speedtest on Ookla Speedtest App
Hi All I've just had Virgin FTTP broadband installed 1 gig with hub 5 yesterday, but every time I run a speed test on the Ookla speedtest app, before I start it, it says my internet connection may be unstable. I have tried this on my works broadband and this does not happen and also tried it on my friends and again it has not happened and it did not happen on my last provider when I tested it, just before Virgin's installation. I believe there are discussions from other members on here regarding this and their issue was sorted, but they do not say how. Please could someone advise. Many thanks.Not getting speed I pay
I've been with Virgin Media for about a month now. I've moved into a new build house and this is currently my 2nd virgin media router in that time. I've done the samknows speedtest and the speed to the router is 1.1GB which is what I pay for. However, the speed from the router to the devices fluctuates massively and hasn't been any higher that 300mbps despite paying for 1.1GB. I understand that I will never truely get 1.1GB and would expect anything 800mbps> but I am getting no where near this speed. I've called Virgin Media 3 times regarding this, we have performed switching off/on, reset etc. An engineer has came out to change the router. At the time the engineer tested the speed which was 600mbps> and told me this should increase over time but it has not. I am out of ideas, can anyone recommend anything?Re: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.1Gb speed
Hello, I recently got the 1Gb line on a contract renewal. But I am not getting the speeds. From the Hub 5 I have three Cat 7 ethernet connections going out from it (brand new cables). The first one in the same room is wired into my firestick, I ran the inbuilt speed test and got this 90 mb What I don't understand is the doing the hub speed test I get the following: The second Cat 7 goes into a power line adapter, which I unplugged when I ran the test. The third one goes to a TP Gigabit network switch which has two Cat 7 cables going into my PC and laptop respectively. The switch is also brand new. When I ran speed tests my laptop showed 500mb and my PC 350mb. I'm only a couple of days in to my contract and I am struggling to understand what the issue is. Any help would be greatly appreciated.
