Forum Discussion

Pyrotechnic's avatar
Pyrotechnic
On our wavelength
1 month ago

Speed Dropped

I have had a 1 Gb connection for a few years now and to be honest, it's been great. Every now and again I have to reboot but it all comes back on fine and the speed has always been as advertised with a  reported 1100 mbps.

However in recent weeks I cannot get beyond 300 mbps which is what I was getting years ago before I upgraded. I am using a Hub 4 which is a few years old. 

I was hoping it would resolve itself or a temporary glitch, but this appears to be my new speed. 

Any suggestions.

1gb
slow

9 Replies

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    • Pyrotechnic's avatar
      Pyrotechnic
      On our wavelength
      28 days ago

      I have tried all those with no success. I have tried the speed test below and still get a reported 320 on the speed tests. Nothing at all have changed on my set up, its simply reverted to the speed I had before I upgraded. It's been super up until this drop and as above getting speeds of well over 1 Gbps which I saw as value for money. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        28 days ago

        Check the conf settings on the Hub. It will show what speed has been provisioned.  It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

        Also test with a directly wired known good Cat 5e or Cat 6 cable, run the FULL tests and post the results    http://www.samknows.com/realspeed

         

    • Pyrotechnic's avatar
      Pyrotechnic
      On our wavelength
      26 days ago

      Surprisingly, I have managed to resolve this and worth noting it wasn't a Virgin Media issue. My Hub is in modem mode and my router appears to have been the problem. I put by Hub back into Wifi mode and managed to increase the speeds back to where they should be, so narrowed it down to the router. For some reason the QoS setting in my router was switched on. I can only presume this was following a firmware upgrade to the router before Christmas. I have had router updates previously, but none has changed any settings. This one did. I simply turned off the QoS setting and all is back up and running. I would like to get the Hub4 to be a standalone, but think I need pods to cover the house as some areas only get 11 Mbps on the Hub4. Seem to be difficult to get hold of. Not sure if the Hub5 would assist moving forward?

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        22 days ago

        Thanks for the update Pyrotechnic, and pleased to hear that you have since been able to resolve this issue, with the slight alteration to the third party hub.

        If you would like to obtain a new Hub, this may require a package change and would need to be directed to our team via 0345 454 1111 or 150.

        However if a request is simply made for a new hub, without a fault with the services being reported, then any change in Hub model would be chargeable.

        Alternatively, if you were to go down the route of requesting Wi-Fi pods, these would only be issued if the Wi-Fi speeds were to drop below 30mb on download.

        If the issue has now been resolved, it may be worth leaving the connection as it is currently.

        Thanks,

        David_Bn

  • fourzero1993's avatar
    fourzero1993
    Joining in
    29 days ago

    i am haveing same issue its really slow  i am getting 200meg on my pc  gameing rubbish i am haveing second thoughts about virgin they keep vobing me off every time i speak them mine bin like since we had the storm