Speed Dropped

Question

I have had a 1 Gb connection for a few years now and to be honest, it's been great. Every now and again I have to reboot but it all comes back on fine and the speed has always been as advertised with a reported 1100 mbps.

However in recent weeks I cannot get beyond 300 mbps which is what I was getting years ago before I upgraded. I am using a Hub 4 which is a few years old.

I was hoping it would resolve itself or a temporary glitch, but this appears to be my new speed.

Any suggestions.

fourzero1993 · Answer

i am haveing same issue its really slow&nbsp; i am getting 200meg on my pc&nbsp; gameing rubbish i am haveing second thoughts about virgin they keep vobing me off every time i speak them mine bin like since we had the storm

Client62 · Answer

Check the Service Speed at the VM Hub &amp; the PC / laptop etc :https://www.samknows.com/realspeed/https://real-speed-fe.eu1.sk.thousandeyes.com/Once the test begins click on: Run full testto include: Latency, Jitter, Packet loss &amp; Upload speedShare a screen shot of the Full Test.

Deepak_S · Answer

Hi Pyrotechnic,
&nbsp;
We appreciate you bringing this issue to our attention, this is something we can look into. However, firstly please see the links below
&nbsp;
Improve WIFI- https://virg.in/wifisos
WIFI not working- https://virg.in/wifinotworking
Speed test- https://virg.in/speedtest
Improve speed- https://virg.in/SpeedUp
&nbsp;
Let us know if you are able to resolve the issue using the links above😀

Pyrotechnic · Answer

I have tried all those with no success. I have tried the speed test below and still get a reported 320 on the speed tests. Nothing at all have changed on my set up, its simply reverted to the speed I had before I upgraded. It's been super up until this drop and as above getting speeds of well over 1 Gbps which I saw as value for money.&nbsp;

Adduxi · Answer

Check the conf settings on the Hub. It will show what speed has been provisioned. It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

Also test with a directly wired known good Cat 5e or Cat 6 cable, run the FULL tests and post the results http://www.samknows.com/realspeed

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Speed Dropped

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