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ZanyJay's avatar
ZanyJay
Tuning in
2 years ago
Solved

Download Speed Drops To 50mbps

Hi there! I recently upgraded my internet to the "Gig1" package and had it installed a month ago, For the first few weeks everything seemed fine and I was getting around 700-900mbps download speed which was fantastic, Then all of a sudden around the third week mark I started having this specific issue where if I start a download on Steam for example, it would start off at around 400-500mbps then drop off really slowly all the way down to 30-50mbps, I tested this on multiple devices and the exact same thing happens, goes really high for about 4 seconds then drops all the way down to 30-50mbps.

I've tried rebooting the router but that doesnt do much, I completely reset the router too but the same thing still happens, I tried looking at the Hubs settings but I'm not much of a technician so I have no idea what im doing in there and I'm scared to touch anything incase I make things worse than they already are.

Any suggestions or ideas on what might help?

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    • ZanyJay's avatar
      ZanyJay
      Tuning in
      2 years ago

      Here are the results from that website

  • ShantanuKishore's avatar
    ShantanuKishore
    Joining in
    2 years ago

    I encountered the same issue where my internet speed was dropping from ~900 Mbps to 1-2 Mbps every 3-4 hours. After few calls, a technician came and found that the issue was with the distribution box. he showed me on his device that some of the channels did not have enough signal strength. He boosted the signals from the Box and my issue got fixed. It's been a week now and my speed has not come down since.

    he also mentioned that some channels were still showing red but they were not impacting my speed. he said that in few days someone from Virgin will come and fix the fundamental issue of low signal for specific channels at the box. Not sure it has been done, but my issue is fixed.

    May be this is something you can tell your technician. Not sure if it is the same issue, but worth mentioning it to the technician. Good Luck!