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Lobstrex's avatar
Lobstrex
Tuning in
2 years ago
Solved

Fluctuating download speeds through pod

Hi all, new VM customer here. Moved home and went with VM with the Gig1 service.

Speeds to router are superb - always above the 1000 minimum I should be getting. However, I'm consistently getting issues with my download speeds whilst connected to a black pod.

My Desktop PC is connected to a pod (the pod shows 'Great' connections strength on the app) via ethernet. I'm often finding that my download speeds fluctuate massively - between 90Mbps and 700Mbps.

Any advice or help with this? Seems to happen constantly, no matter if I'm alone in the house or my family is here.

  • Adduxi's avatar
    Adduxi
    2 years ago

    Strange, could be a dodgy Pod?  I don't use any of the VM Wifi kit at all.  I've always had my own networking kit, so can't comment any further really.

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  • Lobstrex's avatar
    Lobstrex
    Tuning in
    2 years ago

    Here's a recent speed test - I ran one earlier today (which I didn't take a screenshot of...) showing speeds of 600Mbps+

    However, just to add some more confusion to the mix, here's a speed test over wifi when sat at the same desktop PC as above;

    Do the pods throttle ethernet connections at all? Both my PC and the ethernet cable are capable of Gigabit speeds, and I've already tried replacing the cable.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    The Pod is connected to your Hub via Wifi I assume?  Depending on the distance from the Hub to the Pod, you will get a speed drop.  I'm not sure if the newer black Pods can use a cable for the backhaul?  That may be worth trying.

    • Lobstrex's avatar
      Lobstrex
      Tuning in
      2 years ago

      Thanks for the reply. Yes, pod is connected to the router via Wi-Fi, however the fluctuating speed doesn't seem to be related to this. As above, when I run speed tests over Wi-Fi it confirms a much higher speed compared to ethernet.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        Is the Ethernet NIC on the PC running at 10/100?