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soxer123's avatar
soxer123
On our wavelength
2 years ago
Solved

download speeds

I upgraded to the 250 package last week and had a wi fi pod come Saturday which settled in nicely.

Yesterday and today, I've noticed three things.

1. Last night, watching a film on Amazon, it kept buffering every five or ten minutes.

I did a speedstest and it was up in the 200s.

2. I noticed something of a delay when fetching e mail off the BT Portal 

3. This morning, I did a speedtest using both laptop and phone and found my download speed to be low 40 Mb/s

I chekec when I got up around 5am and then an hour and a half later.

Looking at another thread on here there was a link to check for local issues. It said there were none.

The eqwuipment test feature was not available. Try later it said.

I'd be pleased if someone could give me a guide on simple checks. 

Thank you

Keith

  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi soxer123, 

    Thanks for coming back and advising that you don't want the engineer visit. If the issues return then pop back and let us know and we can then re check things and look at booking an engineer if it's needed. 

    Many thanks, 

14 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Run the FULL tests on this website and post the results   www.samknows.com/realspeed

    Post the power levels, Pre and PostRS errors and network log from the Hub.

    Setup a BQM to monitor your circuit www.thinkbroadband.com/ping

    Check where the devices are getting the Wifi from.  There are reports here of devices using the furthest pod when the Hub is right beside it.  It could also be the Smart Optimisation switching channels on the Wifi bands, and this will cause disconnects.  However there is nothing you can do, as this function needs to be on for the Pods to work. As a temporary test, connect the TV up with a cable and see if it still buffers.

    Once done we can comment.

    • soxer123's avatar
      soxer123
      On our wavelength
      2 years ago

      I will read your response carefully again and see what I can do. It improved yesterday but I am posting just after 6am and speed is poor again. I did check for local faults yesterday and there were none.  I will come back to you.  Thank you Keith

    • soxer123's avatar
      soxer123
      On our wavelength
      2 years ago

      I just clicked on the sam knows. Router 279 device 28. U an now confused as I'm sitting about 10 feet from the hub in my lounge.

    • soxer123's avatar
      soxer123
      On our wavelength
      2 years ago

      I've set up the think broadband and now have to go out. I will review when I return about 07:30  Thank you for the guidance.

    • soxer123's avatar
      soxer123
      On our wavelength
      2 years ago

      Sorry, I have no idea what that means.