M41 Area

Hi terrynorth,

We're sorry to hear about the issues you have been having with your broadband connection. 😔

Checking our systems, I can see that there is a fault open that is affecting you. The details of that are here: 

• ➡ Fault reference number: F011876839
• ➡ Estimated fix time: 7 Jul 2025 16:00
• ➡ Description: Status report  ||  You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve things as soon as possible.

There is a note of this on your account so the relevant teams are aware you are affected and this will ensure the account is assessed automatically for automatic compensation once the fault is closed as resolved. You can view more information on this, as well as the eligibility criteria here 👉 Automatic Compensation

If there is anything else we can do, let us know. 😊

Thanks,

Hi all, came on the community to check it wasn't just me feeling frustrated with the lack of responsibility for fixing this issue in the M41 area.  New estimated fix date has been pushed out again, now too the 14th July. All the time it's been problematic that date gets pushed.