Low speeds - can someone check my stats

Hi

I'm on the 500M package but of late speed has been more like 300M.

Could someone advise if the modem stats are OK or do I perhaps need an engineer

Thanks

Martin

Item Status Comments

Acquired Downstream Channel (Hz) 

451000000

Locked

Ranged Upstream Channel (Hz) 

30100000

Locked

Provisioning State 

Online

------------------------

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 451000000 3.5 40 256 qam 40

2 139000000 6.6 43 256 qam 1

3 163000000 5.9 40 256 qam 4

4 171000000 6 40 256 qam 5

5 195000000 5.6 40 256 qam 8

6 203000000 5.4 43 256 qam 9

7 227000000 4.9 40 256 qam 12

8 235000000 5 43 256 qam 13

9 259000000 4.5 42 256 qam 16

--------------

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 30100000 41.8 5120 64 qam 4

2 23600000 41 5120 64 qam 5

3 36600000 41.5 5120 64 qam 3

4 43100000 41.8 5120 64 qam 2

5 49600000 42.3 5120 64 qam 1

-----------------

General Configuration

Network access 

Allowed

Maximum Number of CPEs 

1

Baseline Privacy 

Enabled

DOCSIS Mode 

Docsis30

Config file 

kldJKDHSUBsgvca69834ncxv98732

Primary Downstream Service Flow

SFID 31378

Max Traffic Rate 575000085

Max Traffic Burst 42600

Min Traffic Rate 0

Primary Upstream Service Flow

SFID 31377

Max Traffic Rate 55000085

Max Traffic Burst 42600

Min Traffic Rate 0

Max Concatenated Burst 42600

Scheduling Type BestEffort

-------------

Network Log

Time Priority Description

29/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

29/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

26/06/2025 08:58:49 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

26/06/2025 07:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

26/06/2025 07:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

22/06/2025 20:54:9 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

22/06/2025 19:01:10 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

22/06/2025 19:01:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

21/06/2025 18:23:21 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

19/06/2025 07:01:10 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

19/06/2025 07:01:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

17/06/2025 19:26:24 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

15/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

15/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

12/06/2025 07:40:57 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

12/06/2025 07:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

12/06/2025 07:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

09/06/2025 10:05:35 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

08/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:78:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;

08/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=c0:05:c2:47:1e:ab;CMTS-MAC=58:ac:7

8:6a:5d:5c;CM-QOS=1.1;CM-VER=3.0;