Forum Discussion

mwarby's avatar
mwarby
On our wavelength
10 days ago

Low speeds - can someone check my stats

Hi

 

I'm on the 500M package but of late speed has been more like 300M.

Could someone advise if the modem stats are OK or do I perhaps need an engineer

 

Thanks

Martin

 

Item Status Comments

Acquired Downstream Channel (Hz) 

451000000

Locked

Ranged Upstream Channel (Hz) 

30100000

Locked

Provisioning State 

 

Online

 

------------------------

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 451000000 3.5 40 256 qam 40

2 139000000 6.6 43 256 qam 1

3 163000000 5.9 40 256 qam 4

4 171000000 6 40 256 qam 5

5 195000000 5.6 40 256 qam 8

6 203000000 5.4 43 256 qam 9

7 227000000 4.9 40 256 qam 12

8 235000000 5 43 256 qam 13

9 259000000 4.5 42 256 qam 16

 

--------------

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 30100000 41.8 5120 64 qam 4

2 23600000 41 5120 64 qam 5

3 36600000 41.5 5120 64 qam 3

4 43100000 41.8 5120 64 qam 2

5 49600000 42.3 5120 64 qam 1

 

-----------------

General Configuration

Network access 

Allowed

Maximum Number of CPEs 

1

Baseline Privacy 

Enabled

DOCSIS Mode 

Docsis30

Config file 

kldJKDHSUBsgvca69834ncxv98732

 

 

Primary Downstream Service Flow

SFID 31378

Max Traffic Rate 575000085

Max Traffic Burst 42600

Min Traffic Rate 0

 

 

Primary Upstream Service Flow

SFID 31377

Max Traffic Rate 55000085

Max Traffic Burst 42600

Min Traffic Rate 0

Max Concatenated Burst 42600

Scheduling Type BestEffort

 

-------------

Network Log

Time Priority Description

29/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;

29/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

26/06/2025 08:58:49 critical No Ranging Response received - T3 time-out;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;

26/06/2025 07:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

26/06/2025 07:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

22/06/2025 20:54:9 critical No Ranging Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

22/06/2025 19:01:10 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

22/06/2025 19:01:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;

21/06/2025 18:23:21 critical No Ranging Response received - T3 time-out;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;

19/06/2025 07:01:10 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

19/06/2025 07:01:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

17/06/2025 19:26:24 critical No Ranging Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

15/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

15/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

12/06/2025 07:40:57 critical No Ranging Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

12/06/2025 07:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;

12/06/2025 07:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;

09/06/2025 10:05:35 critical No Ranging Response received - T3 time-out;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;

08/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;[REMOVED];CM-QOS=1.1;CM-VER=3.0;

08/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=[REMOVED];[REMOVED];CM-QOS=1.1;CM-VER=3.0;

[MOD EDIT: MAC ADDRESSES REMOVED]

4 Replies

  • mwarby's avatar
    mwarby
    On our wavelength
    9 days ago

    I'm testing by WiFi, but was getting full speed through WiFi before

     

    Sorry I missed some channels on the the downstream page, copied below

     

    Welcome back!
    Sign in to view or modify your Hub 3.0 settings.
    Password    


    Router status
    Status
    Downstream
    Upstream
    Configuration
    Network Log
    Refresh data
    Downstream bonded channels
    Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
    1    451000000    3.5    40    256 qam    40
    2    139000000    6.5    43    256 qam    1
    3    163000000    5.8    40    256 qam    4
    4    171000000    5.9    40    256 qam    5
    5    195000000    5.5    40    256 qam    8
    6    203000000    5.3    43    256 qam    9
    7    227000000    4.6    40    256 qam    12
    8    235000000    5    43    256 qam    13
    9    259000000    4.5    40    256 qam    16
    10    267000000    4.1    40    256 qam    17
    11    339000000    4.5    40    256 qam    26
    12    347000000    3.4    40    256 qam    27
    13    355000000    4    43    256 qam    28
    14    363000000    3    40    256 qam    29
    15    371000000    3.7    40    256 qam    30
    16    379000000    3.5    40    256 qam    31
    17    387000000    3.7    40    256 qam    32
    18    395000000    3.4    40    256 qam    33
    19    419000000    3.7    40    256 qam    36
    20    427000000    3    40    256 qam    37
    21    459000000    2.9    40    256 qam    41
    22    483000000    2.2    40    256 qam    44
    23    491000000    2.5    40    256 qam    45
    24    515000000    1.7    40    256 qam    48


    Downstream bonded channels
    Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
    1    Locked    40.9    4859    0
    2    Locked    43.3    1314    1926
    3    Locked    40.9    296    0
    4    Locked    40.9    217    13

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      6 days ago

      Hi mwarby, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been seeing lower speeds than normal recently. Checking things here, all power levels and signal levels are optimal. There is no issues showing with the uptime or network either. 

      There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here.

      The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following: 

      • > Out in the open
      • > Next to the TV not behind it
      • > Away from large bodies of water (e.g. fish tanks)
      • > Away from baby monitors and cordless phones
      • > Away from microwaves

      Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi. 

      If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. If a WiFi Pod will help, the app will give you the option of adding this. You can view more information on that here. Please note that pods will only be offered where there is a speed of less than 30Mb or a dead spot. 

      In terms of the speeds, this will depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.

      We do have a download speed guarantee though - this will show the minimum speed we would expect for all our packages - you can take a look at that here.

      If after having a look, you're getting lower than the minimum over a direct wired connection then please do come back to us so we can help further. 

      Many thanks,