Downstream and Upstream sanity check

Are you in a RFoG area, meaning you have a box inside your home that converts fibre from the outside to coax, where the HUB plugs in?

The reason I ask is your upstream power levels are very low, but can be 'normal' depending on your connection type.

I'd check for local issues here:

https://www.virginmedia.com/help/check/status

Hi, I'm not sure if I am in an RFoG area to be honest. Is there a definitive way to check? There is a white box inside my home where the coaxial cable is plugged into and the other end is plugged into the hub. 

Thanks for the status checker, it did come back with the below which indicates possible problem:

Intermittent signal in your area

We’re looking into it. Check back here after 24 hours, and if there’s still an issue we’ll help you book an engineer.

That looks like an RFoG installation. The super low Upstream power level from the Hub may be all that is needed if there is no attenuator between the Hub and the ONT,  the coax cable might be less that 2 metres.  

There is a very much wider range of Downstream power levels that we have on our RFoG connection but the SNR figures are OK. 

When you say dropouts, do you mean a severe drop out accompanied by a change in the lights on the from of the Hub 3, indicating a problem with the signal to the Hub 3 ? 

On our Hub 3 we have prevented the Hub 3 having brief Wi-Fi dropouts by disabling "Smart Wi-Fi" and selecting Manual channels 1  or 6 or 11 for the 2.4GHz band and 36 or 44 for the 5 GHz band.    Note this configuration may not work with VM Hubs.

It wasn't a wifi dropout, the connection itself dropped. Logs in my router showed a T3 timeout.

Yes, I have a coaxial cable and my router is very close to where the cable enters my property.

I think it's just a blip. I've never really logged into the router since I joined virgin so I don't know what good numbers are for the power levels. So this is good for me to lesrn.

The connection and speed seem stable since so I will just keep an eye on it. 

Knowing what the Hub 3 lights mean can be handy for diagnosing a more serious fault : 

https://www.virginmedia.com/help/how-to/broadband/hub-lights 

Hi ajh79 

Welcome to the Community Forums. 

Sorry to hear of your service concerns. 

We haven't been able to locate you on the systems on our side. Has the Service Status page been updated with further information regarding the intermittent signal area issue?