Forum Discussion

mark1970's avatar
mark1970
Dialled in
5 months ago

Known issue in BD18? Very low speeds

Hello

I am getting very low speeds the last couple of days, averaging 93mbps and I am on the 1 gig service!  Is there a know issue in the BD18 area?  

Hub 5 is in modem mode and my PC is wired so not a wifi issue.

Thanks, Mark.

6 Replies

    • mark1970's avatar
      mark1970
      Dialled in

      Already checked using the online service status, none listed

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The usual reason for 93Mbps over ethernet is the connection dropping to 100Mbps instead of 1000Mbps.

    Check the connection speed in your device properties. Try a different cable. 

    • mark1970's avatar
      mark1970
      Dialled in

      Its not the cable, I usually get 960mbps on avearge, this has just been the past few days.  I have 2 cables running into the home office area and both are the same values on Sam Knows speed test.

  • So I should have done this to start with lol, just rebooted the Hub 5 and now getting 853mbps which is about right for Friday night peak time

     

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team

      Hello mark1970.

      Thanks for letting us know your speeds are back up again.. I think we all need a reboot after the last few days' heatwave.

      If you need anything else, please let us know.

      Gareth_L