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gingamonkey
On our wavelength
12 months ago
Solved

Intermittent internet speed issues

Hi,
We've been having intermittent issues with our broadband for the past few weeks - We're on a 1GB package but it will drop to next to nothing randomly (Mbps will fall off a cliff on samknows.com) and I'm constantly having to power cycle the router to get it to kick start again. 

Prior to this, we were having visual corruption on some tv channels. After a painfully long experience speaking to telephone support over numerous calls, they finally succumbed to booking an engineer. By the time the appointment came around, the issue appeared to resolve itself, so I cancelled the visit.

I'm thinking that there is more of an issue at play here, as we are now experiencing this prolonged internet issue. Working from home part time, remotely connecting to my office workstation is a nightmare, as every time it drops, I lose connection. 

The forum admin team have been a HUGE help to me in the past, so I'm posting on here in the hope that they can please work their magic again, and help me avoid having to go through another telephone support nightmare!

Any help much appreciated!

  • Thank you - I'm seeing that the 3.1 downstream channel is way too low.

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