jaseclarkson
10 months agoJoining in
Intermittent internet connection
Hi,
I got 2 weeks ago a replacement hub from hub 2 to hub 3.
The internet was intermittent on hub 2 and that is why I got hub 3. The problem is still occuring. It is not WiFi issue, even on Ethernet the connection goes down. Network Status shows issues. I reset the hub after the initial installation.
Spoke to support and I got told that they are refreshing the signal to fix my problem. The problem is not fixed.
Looks like an engineer is needed - you can either wait a few days for a forum team member to respond or contact Virgin Media on X (@VirginMedia) or Facebook.
Some of the downstream power levels are too low and you are missing 4 upstream channels. The upstream power levels are also very high.