Virgin what have you done - Hub 5X
My Internet never best but could handle Teams and Roblox and didnt Buffer and i could download Last Wednesday Outage Last Thursday Firmware Update Since been awful Virgin say is a problem and then say all resolved , spent hours on chats , emailed CEO , log a complaint they close it :(Embarrassingly slow speed
My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time. I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. Mod Edit : Image removedPaying for 1gig and getting 245kbps!!!
so I’m paying for the 1gig package have been for about 3months now… Iv never had 1gig speeds I have connect a LAN cable and tested like this… the most I have had is 820mb and now I’m currently getting 0.0301 and that is the hub 5 this is ridiculous when the company are advertising to be the fastest internet provider.. and this was tested on Sam knows real speedVirgin Media Pods - Hub 5x
Recently had 1Gig VM broadband installed at my home. I've been trying to order the wifi boosters/pods as I know my package comes with up to 3 included if there are dead zones or speeds of less < 30mbps. I've used the app to scan some areas around my house and getting less than <30mbps speeds. I'm not seeing options to order the wifi pods through the app despite me doing the speed tests? Is anyone able to help with this at all? Getting through to anyone on the phone lines is near enough improssible as well.Poor WiFi speed in every room!
I am currently on the M500 plan and have a broadband speed of 276.30mbps in the lounge where the WiFi box is. However as soon as I leave this room the speed drops to 39.36 downstairs and 3.42 upstairs. This is not sustainable. I have seen people able to get boosters free of charge due to virgin not offering the service set out. Does anyone know if this is a possibility or how I can fix the issue without paying an extra £10pm for each booster!Speed issues / Pods
Had a 1gig line installed two days ago… speed seems ok in all but one of the bedrooms, where my son has his PlayStation. Speed is typically around 10mb download, which is unusable. i have run tests on the virgin app to confirm this, however it is not clear how to get a ‘pod’ issued for a speed under the guaranteed minimum limit if 30mb. i have tried calling and end in an infinite loop of automated robots. Can any one help? There is nothing in the app I can see to order a pod. It just tells me to restart the router.Not getting speed I pay
I've been with Virgin Media for about a month now. I've moved into a new build house and this is currently my 2nd virgin media router in that time. I've done the samknows speedtest and the speed to the router is 1.1GB which is what I pay for. However, the speed from the router to the devices fluctuates massively and hasn't been any higher that 300mbps despite paying for 1.1GB. I understand that I will never truely get 1.1GB and would expect anything 800mbps> but I am getting no where near this speed. I've called Virgin Media 3 times regarding this, we have performed switching off/on, reset etc. An engineer has came out to change the router. At the time the engineer tested the speed which was 600mbps> and told me this should increase over time but it has not. I am out of ideas, can anyone recommend anything?New customer and not impressed.
I just moved over from Sky (18 years) and I’m utterly shocked at the terrible broadband reliability of Virgin Media. My area is 21 and since my activation 3 weeks ago it’s been nothing but intermittent speed issues. Since activation, my area was flagged as having an issue by the Virgin Media service checker and yesterday evening I received a SMS saying area issue is resolved. I ran a few speeds tests shortly after and speeds were showing stable. This morning however it all went to crap, no broadband no TV. I can’t do any work and getting through to support is impossible via phone or web chat. I’m at my wits end with this incompetence and literally feel like ripping the hub from the wall!! I honestly think my area is over subscribed and not sure what Virgin Media can do about it.
