Broadband issue in my post code area for 6 days?!
Hi all, my Virgin broadband connection started acting up (intermittent connection, extremely slow, video streaming freezing constantly and barely loading) on the evening of Thursday 23rd Jan. I have checked on Virgin site for issues in my postcode on 24 Jan, and it said that there is a broadband issue in my postal code area, and they will have it fixed by Mon 27 Jan at 10:01am. I have signed up to their web team update service, and they sent me several conflicting messages over last 4 days, constantly changing the timeline of when they will fix it. They sent me 3 updates today, first one saying the engineer was on site and they will fix it by 18:00 on Mon 27 Jan. Then a few hours later they sent another update that they "have identified the problem" and they will now fix it by 29 Jan at 10:01 am. So it seems like I will be without any workable internet for at least another 34 hours. Am I entitled to compensation? Should I contact customer service to get them to rectify the fault faster?
Latency Issues
Hello, Just had virgin fibre installed and my latency in game seems to be about 20ms higher than it was with BT (not FTTP). What is going on? surely virgin FTTP should be faster latency? I attach image of my latency trace also. It seems to be constantly spiking up and down in a strange fashion every 15 minutes. [MOD EDIT: IMAGE REMOVED DUE TO PERSONAL INFORMATION BEING DISPLAYED]sudden decline in Mbps being reported by speedtest using Chrome
I routinely check and record my speeds to keep an eye on what I pay for vs what I get... on average I'd say I'm around the 900Mbps mark and happy with that on a 1GB subscription. Have done this for years. ethernet connected, third party router, VM Hub 5 in modem mode But since the turn of the year it fell off the cliff....way down 😕 Initially I opened a VMchat and said my connection speed was looking slow and they said "we can see an issue with your router we'll arrange an engineer" ...the date set was the same day I had also got info they were doing works in my area midnight-3am. I also wasn't convinced the VMagent realised the Hub5 was in modem mode. However after coming off the VMchat I ran the speedtest in an alternate browser and got a VERY different result, so cancelled the engineer. Nearly double! Chrome was around the 370/98 Mbps mark, Safari 782/100 Mbps. Same computer, same ethernet connecting, two different browsers. ....to throw a huge spanner in my investigation I was on a Win11 ethernet computer in another room and Chrome gave me a result of 209/856 (yes - upload was massive compared to download 😳). But I digress. Digging a little, I'm down the rabbit hole of turning off extensions in Chrome, clearing cache, fresh profile yadda yadda but no dice. If I use Chrome I'm seeing a HUGE decline in the reported speeds Anyone else?PlayStation 5 Upload Speed Very Slow
I recently purchased a PlayStation Portal (streaming handheld) and have not been able to use it because my PS5 console upload speed is too slow to maintain a connection. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. A speed test completed on the Asus gives an average of 90 Mbps download and 25 Mbps upload. This is more than enough to stream up to the web and then down to the Portal. On my PlayStation console the speed test shows 90 Mbps download but only 3 Mbps second upload. It is this very slow upload that is causing my problem. Sony recommends 5 Mbps minimum to connect to the Portal, and 15 Mbps upload for the best connection. I am testing this with no other network traffic competing for the bandwidth. My PS5 is connected via Ethernet. I have tried connecting the PS5 direct to the modem (no GT-AX6000) and it doesn’t help. With the GT-AX6000 connected I have also tried prioritising the PS5 and Portal traffic in QoS but this hasn’t helped. I’ve rebooted devices and confirmed they are all running latest firmware. I have read several other posts saying PS5 upload speed is very slow (<5 Mbps) despite the connection being a lot faster, but I can’t figure out what is causing mine to run so slowly. Any help would be appreciated thanks!My Virgin Media App Run a Test not working
 Had this issue since getting virgin just over a month ago, I've tried calling and no one seems to understand the issue and can't seem to connect to my hub from their end either. Internet cut off the other day and had an engineer out who replaced the fibre junction box and had no issue after until 10pm tonight I dropped from 450mbs to 80mbs. It would be really handy to be able to run a test myself, I do it through the hub login and get this also .  Internet Speed Dropped to 0.4 mbps from average of 50MBp/s, and admin panel coming up as Sky?
Seemingly overnight, my internet speed dropped from 50+ MB per second to 0.4 megaBITS per second. My upload alone is 10x the speed of my download. I cannot watch YouTube videos, loading webpages can take exceedingly long, and interestingly enough, when I attempt to access my router's admin panel via browser (192.168.0.1) it comes up as Sky Hub, when before it was Virgin Media. A bit ago, I had to re-enter 192.168.0.1 a few times before the actual Virgin Media hub (and the one I've been used to and using for years) comes up and allows me to do anything, but now, no matter how many times I do it, it instead is now Sky Hub. My neighbour uses Sky, and I'm 99% sure their network name is the name of the Sky router I've accessed, and yet, I discovered at the very least my current PCs Mac Address on this "Sky" router, connected to it in fact. Yet, my PC is connected to MY WiFi (VM5517636) and not SKYFTGR7. I've ran multiple diagnostic checks (https://www.virginmedia.com/help/check/status) and it rotates between "No problems detected" and "Problem detected, if it continues for 24h we can send an engineer". In the last few checks however, nothing has been detected. Just had the TV (connected to VM) come up as suspended and said something along the lines of "connected to the wrong network, please reconnect". I found the VM network, reconnected, and it's back to normal. But the SKYFTGR7 (My neighbours) was also showing, and that is the exact one shown on this "Sky" router I get when I put in 192.168.0.1. I have also been doing internet speed tests by searching on Google and then using the one that seems to be built into google. This is where I have got the 0.4mbps speed from. This speed is shared by my phone where I do the same. I've tried searching the internet for this, but I have found nothing even remotely close to what I'm experiencing right now. For what it's worth, I only noticed this after getting onto my PC and clearing my Firefox history - I don't use it as my main one, and instead use it for bank, payment, finance, etc, and haven't cleared the history in a long time, so I decided to clear it to make it cleaner. I am 99% this must be completely unrelated and should have nothing to do with my actual internet speed, but it is a correlation I have seen and it might be worth a nugget of information to experts, if there is any causation at all. Please help, I'm at my wits end about this. I really don't want to contact CS because I've been with VM for years and it's absolutely horrid. Thanks! Note: I'm very inexperienced with ISP and diagnostics, so if you want some graphs/stats/diagnostics I'd appreciate it if you could explain (in laymans terms) how to get those to send. Thank you!Re: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.Bad WiFi but normal download speed
Hello, I’m having a very frustrating issue. I live in a 2 up, 2 down with one other person and have M350 fibre Upon running speed tests, I am mostly getting about 370mbps, however my internet is dreadful. If we are both scrolling on our phones it is incredible slow and when working from home I need to use an ethernet to get a decent connection. we have had a technician out twice but they have been unable to find any issues. It’s honestly dreadful. Surely 350mbps is enough to handle 2 people. also, WM Connect is unable to find my hub, no matter how may times I go through the set up or reset the hub. I don’t know what to do and unable to find any answers plesse can someone help with some form of solution.
