Brown box damaged
Hi. My VM wifi has been intermittent and also slow for around two months now.
move reported on then phone (6 weeks ago) to be told works were being done in the area.
6 weeks later wifi is still dropping out and when it does work, is slow.
The brown box on the outside of the house is also damaged and won’t stay shut so it’s exposed to the elements.
Can someone please help?
thanks
Re the omnibox cover - post up a photo here for a VM person to assess thr damage and arrange a "fix".
Re. the connection issues...
Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?
Also,
check for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Post back here what's reported on those two.