Stream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.Re: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.New customer and not impressed.
I just moved over from Sky (18 years) and I’m utterly shocked at the terrible broadband reliability of Virgin Media. My area is 21 and since my activation 3 weeks ago it’s been nothing but intermittent speed issues. Since activation, my area was flagged as having an issue by the Virgin Media service checker and yesterday evening I received a SMS saying area issue is resolved. I ran a few speeds tests shortly after and speeds were showing stable. This morning however it all went to crap, no broadband no TV. I can’t do any work and getting through to support is impossible via phone or web chat. I’m at my wits end with this incompetence and literally feel like ripping the hub from the wall!! I honestly think my area is over subscribed and not sure what Virgin Media can do about it.Intermittent Signal
I pay for 500mbps download speed and 50mbps upload. I use an ethernet cable from the modem/router to my pc. I've been having issue with the upload speeds not being what they should be at RANDOM times throughout the day. But what is is going on here? Originally, I thought the speed drops past 8pm randomly but no it was throughout whole afternoon one day. Every speed testing I've done has always been different. I just tested again.. It's not 50mbps upload but it's not unsuable??? So why do I lag so much and have ridiculously high ping in games and calls. Ping spikes to 500-1000ms back down and up and it's stable throughout random times in the day. It's not just one game its all games. Testing on my phone and the uploads are the same download speed is less but I use my PC more. This is a screenshot I took one night 15/05/2025 What I've tried: I had an engineer come say he didn't see anything unusual because he didn't see any logs where my upload speed drops... Said he couldn't do anything, gave me his phone number said he would contact me back to see if it was on virgin media's side but hasn't contacted me since and its been 6 days and I even tried contacting him on the number he gave and no response. Called virgin after and they suggested I do factory reset. It was 50mbps upload after the factory for a bit then it just went back down.. So that didn't do anything. They told me if that didn't work they would send me a new router. Live chatted with someone told them everything and they just sent another engineer.. Told them about me realising that there are T3 Timeouts on Channel 5 (if that had anything to do with it) The 19 timeouts racked to 25 the day after this screenshot where the engineer had visited. Engineer told me they cleaned the cables . Told me it's rare but it might be feedback coming back into the router from my ethernet cable. Just checked again and my channel 5 T3 Timeouts is now 1 after they visited. I was getting 50mbps for a bit after the engineer left its down again.. Internet sometimes feels slow when I'm just browsing and loading links. I don't understand it all too well.. But all I know is that my ping is ridiculously high and low in games and when I have 50mbps upload that is never an issue and it is more stable. It's not just ping it's calls, streaming my screen to friends in call too. It NEVER used to be like this!! It's been happening for nearly a month. My upload speed can say 0 mbps but I can still upload a file. I see it going 0 to 3 to 4 to 9 . It's all over the place. I'm really lost. I didn't end up recieving a new router but that is my last hope. Another thing I was worried about if it was my computer itself, because nobody in my house uses the internet as much as I do and on mobiles it's not that noticeable unless you tried to play a game on mobile. Uploading files is slow but bearable. I've tested my ping on my computer with cmd, everything looks fine. My applications arent even using a lot of upload speed they don't even require that much. I even purchased a new ethernet cable but that didn't change anything. I also decided to test for bufferfloat. Thinking of buying a router now but im worried that will not solve my issues. I'm really confused and need help.Broadband issue in my post code area for 6 days?!
Hi all, my Virgin broadband connection started acting up (intermittent connection, extremely slow, video streaming freezing constantly and barely loading) on the evening of Thursday 23rd Jan. I have checked on Virgin site for issues in my postcode on 24 Jan, and it said that there is a broadband issue in my postal code area, and they will have it fixed by Mon 27 Jan at 10:01am. I have signed up to their web team update service, and they sent me several conflicting messages over last 4 days, constantly changing the timeline of when they will fix it. They sent me 3 updates today, first one saying the engineer was on site and they will fix it by 18:00 on Mon 27 Jan. Then a few hours later they sent another update that they "have identified the problem" and they will now fix it by 29 Jan at 10:01 am. So it seems like I will be without any workable internet for at least another 34 hours. Am I entitled to compensation? Should I contact customer service to get them to rectify the fault faster?
Latency Issues
Hello, Just had virgin fibre installed and my latency in game seems to be about 20ms higher than it was with BT (not FTTP). What is going on? surely virgin FTTP should be faster latency? I attach image of my latency trace also. It seems to be constantly spiking up and down in a strange fashion every 15 minutes. [MOD EDIT: IMAGE REMOVED DUE TO PERSONAL INFORMATION BEING DISPLAYED]sudden decline in Mbps being reported by speedtest using Chrome
I routinely check and record my speeds to keep an eye on what I pay for vs what I get... on average I'd say I'm around the 900Mbps mark and happy with that on a 1GB subscription. Have done this for years. ethernet connected, third party router, VM Hub 5 in modem mode But since the turn of the year it fell off the cliff....way down 😕 Initially I opened a VMchat and said my connection speed was looking slow and they said "we can see an issue with your router we'll arrange an engineer" ...the date set was the same day I had also got info they were doing works in my area midnight-3am. I also wasn't convinced the VMagent realised the Hub5 was in modem mode. However after coming off the VMchat I ran the speedtest in an alternate browser and got a VERY different result, so cancelled the engineer. Nearly double! Chrome was around the 370/98 Mbps mark, Safari 782/100 Mbps. Same computer, same ethernet connecting, two different browsers. ....to throw a huge spanner in my investigation I was on a Win11 ethernet computer in another room and Chrome gave me a result of 209/856 (yes - upload was massive compared to download 😳). But I digress. Digging a little, I'm down the rabbit hole of turning off extensions in Chrome, clearing cache, fresh profile yadda yadda but no dice. If I use Chrome I'm seeing a HUGE decline in the reported speeds Anyone else?PlayStation 5 Upload Speed Very Slow
I recently purchased a PlayStation Portal (streaming handheld) and have not been able to use it because my PS5 console upload speed is too slow to maintain a connection. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. A speed test completed on the Asus gives an average of 90 Mbps download and 25 Mbps upload. This is more than enough to stream up to the web and then down to the Portal. On my PlayStation console the speed test shows 90 Mbps download but only 3 Mbps second upload. It is this very slow upload that is causing my problem. Sony recommends 5 Mbps minimum to connect to the Portal, and 15 Mbps upload for the best connection. I am testing this with no other network traffic competing for the bandwidth. My PS5 is connected via Ethernet. I have tried connecting the PS5 direct to the modem (no GT-AX6000) and it doesn’t help. With the GT-AX6000 connected I have also tried prioritising the PS5 and Portal traffic in QoS but this hasn’t helped. I’ve rebooted devices and confirmed they are all running latest firmware. I have read several other posts saying PS5 upload speed is very slow (<5 Mbps) despite the connection being a lot faster, but I can’t figure out what is causing mine to run so slowly. Any help would be appreciated thanks!My Virgin Media App Run a Test not working
Had this issue since getting virgin just over a month ago, I've tried calling and no one seems to understand the issue and can't seem to connect to my hub from their end either. Internet cut off the other day and had an engineer out who replaced the fibre junction box and had no issue after until 10pm tonight I dropped from 450mbs to 80mbs. It would be really handy to be able to run a test myself, I do it through the hub login and get this also .
