so I’m paying for the 1gig package have been for about 3months now… Iv never had 1gig speeds I have connect a LAN cable and tested like this… the most I have had is 820mb and now I’m currently getting 0.0301 and that is the hub 5 this is ridiculous when the company are advertising to be the fastest internet provider.. and this was tested on Sam knows real speed
245kbps was measured tonight on ps5
Check for local faults on 0800 561 0061 and share a screenshot of the SamKnows results.
The results of the Samknows app does looks like a fault in your street.
Remember this is not a fault reporting forum & threads can take days to get noticed by a VM Moderator , customers need to phone in fault to get them registered.
So do repeatedly check the 0800 number above and the link below.
https://www.virginmedia.com/help/check/status/identification/identify
If there is no fault reported call VM Customer Services
on 150 or 0345 454 1111 from a non-VM phone.
They said No faults in area and said hubs testing fine… when it’s clearly not working
Thank you for your advice tho👍🏻
Copy and paste the hub stats from 192.168.0.1
Forum TeamHi Mally5
Welcome to the Community Forums.
Sorry to hear of your speed concerns. We can see on the systems on our side that you've since been in touch and have actions in place to investigate this further.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
Might be worth asking if folks next door are suffering the same internet issues.
