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1nvisiblade's avatar
1nvisiblade
Joining in
3 months ago
Solved

paying for 350mb getting 89mb

For the past 3 days since I've actually noticed.

I'm getting 89mbps.

Everytime I contact support, it's not at our end it must be you.

It's not my end it's you lot.

Everytime I contact support, they assume it's WiFi.

I'm getting those speeds over ETHERNET not bloody WiFi

Actually fed up with the robotic automated and scripted responses from "SUPPORT STAFF."

SORT OUT MY ISSUE.

You're quick enough to take my payment every month.

Shame you're never quick enough to sort any issues I've got.

An to take the mickey even more, I got a text message saying upgrade your speed for £3 extra a month.

Why would I do that when you can't provide the speed I'm already paying for?

  • Someone who gets it VM need to support people for the speed they are on and if it wire or wifi.

    So now that we know you are wired can you check your link speed in windows if your at 100Mb or 1Gb