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markmywords's avatar
markmywords
On our wavelength
2 years ago
Solved

I’m not getting the speed I’m paying for

I’m currently running various speed check tests and I’m beginning to think that Virgin Media is throttling my broadband connection. There’s nothing wrong with the Hub3 - I’ve got it set up to run a mesh network. My tests are run on VM’s side of the connection - so it’s not me that is the problem. And yet regular as clockwork I get 250Mbps for part of the day. Then late afternoon it drops to less than 40Mbps, and who knows when it will get higher. So VM says for M250, I should be getting an average 264Mbps and unlimited downloads.I wish!! I have yet to figure out how to get an engineer to visit so they can prove me wrong. I refuse to let someone remotely mess with the hub and cut me off totally. So just how do I get a guaranteed visit from a VM engineer?

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    • markmywords's avatar
      markmywords
      On our wavelength
      2 years ago

      Really useful information. Forgive me if I don’t reply further for a few days, as I will need to gather further data based on what you have said. For reference, how do I get the power level and network log data? FYI, as expected speeds are as I would hope for, i.e. over 260Mbps. Later today remains to be seen. So, many thanks, and I will get back to you.

      • Tudor's avatar
        Tudor
        Very Insightful Person
        2 years ago

        How to get stats from a VM hub (no need to logon to the hub)

        Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

        • Click on the “> Check router status” button
        • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
        • Click on the “Upstream” tab, copy the text and paste into your reply
        • Click on the “Networking” tab, copy the text and paste into your reply.
          • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
    • markmywords's avatar
      markmywords
      On our wavelength
      2 years ago

      Hi Adduxi, it’s been two weeks now and I’ve been monitoring things per your advice. I’m pleased to say that the speed delivered by VM has been pretty much stable at circa 270Mbps. My side of the router was always going to be variable given the number of devices on the network, but that too is acceptable. It is interesting to note that in the days leading up to Christmas there was an uptick in the presence of VM vans in the area. One of my neighbours was even treated to an hour’s worth of presence of an engineer. So there may, or may not, have been a problem in the area. Who’s to say. Bottom line - I’m happy for now. So once again, thanks for your assistance. Happy New Year.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        Glad to hear it's all worked out in the end.  Have a good New Year !