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TimbreWolf's avatar
TimbreWolf
On our wavelength
6 days ago
Solved

Gig 1 Fibre - Upload Speed What Should I Be Getting??

Hi All

Does anyone know the latest upload speed margins for Gig 1 Fibre as my download speed is ok but my upload speed seems low. Latest speed testing to the Hub indicates that I am getting no more than 20 - 25 Mbps up. I have depowered the hub and rebooted multiple times. I have tried on all my computers I have 3 with Linux and Windows 11 installed all giving the same results all hardwired from the hub which is approximately a couple of metres away. Test shows its low to the hub from outside network not inside!

Any help appreciated. 

  • TimbreWolf's avatar
    TimbreWolf
    17 hours ago

    Hi the issue has now been resolved. The new hub being longer was putting more pressure on the cable connector/cable which was causing the fault. I pulled some slack back and the engineer cut about 12 inches off the cable and crimped a new connector on. The problem is now solved, which was a mix of a faulty hub 4 and a bad cable connection to the hub. The Hub 4 was about 4 years old.

9 Replies

  • cod's avatar
    cod
    On our wavelength
    6 days ago

    Upload speed on Gig 1 should be, according to the "Your Broadband Speeds Explained" section of the contract doument I have open in front of me (which was generated yesterday), "between 98 - 105 Mbps"

    However, it's worth noting that Virgin do not offer a minimum guaranteed upload speed, the way they do with download.

    You're probably going to have to contact them to run diagnostics.

  • Client62's avatar
    Client62
    Alessandro Volta
    6 days ago

    Extended periods ( days ) below 50% of the advertised speed is usually considered a fault worthy of attention / remediation.  Some flexibility is needed as it is a shared network and sometimes folks persist in doing speed tests during even a minor fault.

    Hub stats : 

    You may be able to see an issue in the Upstream connection stats of the VM Hub.

    Check for known faults in your street. Try both methods:

    Call the local fault line: 0800 561 0061 – this is an automated number.

    https://www.virginmedia.com/help/check/status/identification/identify

    Check the Service Speed to the Hub & to your kit :

    https://www.samknows.com/realspeed/
    https://real-speed-fe.eu1.sk.thousandeyes.com/

    Once the test begins click on: Run full test
    to include: Latency, Jitter, Packet loss & Upload speed




  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 days ago

    Hi TimbreWolf 

    Thanks for posting and welcome to the community. Apologies for any upload speed issue.

    We can see from running a system check, that since your post you've had an engineer visit who swapped the Hub.

    Hopefully everything is now sorted for you but please let us know if you need further assistance.

    Best wishes.

    • TimbreWolf's avatar
      TimbreWolf
      On our wavelength
      4 days ago

      The issue appears to be a faulty Hub 4 so the engineer swapped it out for a Hub 5 which cured the issue however since he has left I have had periods of no wired or wireless internet and have rebooted the hub a couple of times to try and correct this issue. At the time of writing this its working again but I will update this post if I get any more issues in the next 48 hours.

    • TimbreWolf's avatar
      TimbreWolf
      On our wavelength
      3 days ago

      Update 28-02-26

      Last night my speeds were all over the place and getting drop outs frequently on television and internet. I was getting download speeds of 15 Mbps and upload speeds around the same or less. I checked the connections to the router and saw the engineer had put the network cable going to my switch in the 2.5 Gig Port (4). I move it to the 1 Gig Port (1). Rebooted hub and it seems this has fixed the issues but will monitor and update again in another 24 hours.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 days ago

        Some switches don't play nicely with 2.5Gbps. Also some switches and PC NIC's don't like Energy Efficient Ethernet.

        Some PC network adaptors do not auto negotiate to 2.5Gbps, so you may need to set 2.5Gbps manually in the Speed & Duplex options of the PC's NIC.

        Firstly try disabling EEE for the network adaptor, but you should also double check all EEE settings in device manager in case there are any additional EEE settings. My network adaptor has a few EEE settings which I have disabled:-

        Advanced EEE;  Energy_Efficient Internet; and Green Ethernet

        I have EEE Max Support Speed set to 2.5Gbps Full Duplex, and also Speed & Duplex set to 2.5Gbps Full Duplex

  • TimbreWolf's avatar
    TimbreWolf
    On our wavelength
    2 days ago

    Update 29-01-26

    Still getting intermittent issues (red light flashing on hub) another service visit booked but appears to be the coax cable or crimped connector as if the hub is moved back to its original position the faults re-appear but if I remove the hub away from its position the cable has less of a curve and the fault appears to go away. I wonder if the cable or crimp is damaged inside near the hub so causes connection issues if slightly bent or moved? Outer sleeving looks ok.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      18 hours ago

      Thanks for coming back to us TimbreWolf, and we're sorry to hear of the ongoing issue, which required a further engineer visit.

      Do please confirm how the recent visit went and if you require any further help or assistance in relation to the issue with the connection.

      Thanks,

      David_Bn

      • TimbreWolf's avatar
        TimbreWolf
        On our wavelength
        17 hours ago

        Hi the issue has now been resolved. The new hub being longer was putting more pressure on the cable connector/cable which was causing the fault. I pulled some slack back and the engineer cut about 12 inches off the cable and crimped a new connector on. The problem is now solved, which was a mix of a faulty hub 4 and a bad cable connection to the hub. The Hub 4 was about 4 years old.